AC Wholesalers

2.5 star rating Rating - based on 67 reviews & complaints is the nation's largest direct integrated marketer of Air Conditioning and Heating Products.  
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AC Wholesalers Categories
Air Conditioning & Heating

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Customer Reviews, Ratings & Complaints
Complaint Posted 4/13/2017
AC Wholesalers make United Airlines look good!
You think United Airlines has problems? The service reps at AC Wholesale (Louis all the way up to the top brass) will completely stonewall you and do not care about customer service or follow-up care. I called and emailed for almost two months, ev... Read More »
Complaint Posted 12/28/2016
They charged me $80 for overnight shipping that I did not ask for and they would not refund my money. On top of it, I did not receive the item overnight! HORRIBLE COMPANY. HORRIBLE CUSTOMER SERVICE. Do not use this company. Read More »
Complaint Posted 11/18/2015
The shipping charges for returning the unit were $429.77
Ordered a furnace but I made a mistake on the size and had to return the unit. The shipping charges for returning the unit were $429.77. I wish now I would have resold the unit and not have return it. Shipping charges were excessive. Read More »
Review Posted 10/26/2015
I placed an order online on 10/15 on an "in stock" item. Was assured that the item would ship in 24-48 hours. Called the following Monday and again was assured of shipping and was told item would likely be delivered that Friday or Saturday. Called... Read More »
Complaint Posted 10/20/2015
Placed order on 10/5 for ( instock ) parts on 10/9 still no shipping notice, called, sorry our stock of those was damaged wont ship for two weeks. Cancelled order got notice this morn on truck for delivery TODAY. Be very leery of this place. Read More »
Complaint Posted 9/18/2015
Worst customer service
One of the worst companies I have ever dealt with. No customer service, they promise to return a call, no call no messages. Their customer means nothing. As long as you spend your money, that is the end of their customer service. If there is a neg... Read More »
Complaint Posted 7/22/2015
Absolutely No Customer Support - Completely Dishonest
They brag about support after the sale? I've been trying to get a part for two weeks now. I've been on the phone for thirty minutes and they can't even find my order in the system. Others have found it before, and I've had emails as well. They're... Read More »
Complaint Posted 7/8/2015
what a joke
This is the biggest joke of a company. they have no customer service nor do they care. I placed an order for a large project on 6/18/15. I called on 7/7/15 to find out why we still do not have it. They stated they did not have the product ( should... Read More »
Complaint Posted 7/7/2015
Wish i would have found this website prior to my order. I have an order that was supposed to be shipped from the warehouse on 6/26/15....Today still waiting for order have placed numerous phone calls & was promised calls back. I still do not have... Read More »
Complaint Posted 6/25/2015
Stay Away from AC Wholesalers
I make many online purchases each year. This is by far the worst experience I have ever had. This is a dishonest business. They lied about my items being in stock then, after two weeks and no part as well as waiting for hours on hold trying to get... Read More »
Complaint Posted 6/4/2015 via. via ; what a 'JOKE' of a company. Placed my order online 05/27/15, inquired as to why I have not received E-mail confirmation of shipment on $3000.00 plus order on 06/02/15. was told the order was being held due to... Read More »
Complaint Posted 1/29/2015
I don't have the words!!!
I rarely give bad reviews because I know how hard it is to run a company and sometimes we all have off days. However, I wish I could give this one zero stars. I placed an order for exhaust fans on Friday January 16, paying an additional $481.74 fo... Read More »
Complaint Posted 10/24/2014
Don't even think of doing business with this company
Ordered Goodman system. Out of the box the low pressure switch was bad. Took a week for them to finally process the warranty. Then when they finally decided the item could be shipped they told me because it was under warranty I would not be charge... Read More »
Complaint Posted 3/7/2014
Order was placed February 10th, 2014 for RQNLB036JK000 and the only set of heat strips that they had available for the unit RXQJC10J. I was told the unit would ship within 3-5 days. February 14 I was advised the unit was enroute and wouldn't arriv... Read More »
Complaint Posted 12/28/2013
Dishonesty is the Rule
From the D+ rating that the Better Business Bureau has assigned them as of this writing, to the many reviews citing dishonest business practices (particularly with respect to inventory availability), this company offers great prices at the exp... Read More »
Complaint Posted 11/4/2013
Look elsewhere - AC wholesalers have poor service
We purchased a Grunaire unit and a common part failed. AC Wholesales are the exclusive dealer of Grunaire and now state that parts are not available, so the unit is trash. They are real smooth talkers, but the bottom line is we are replacing the u... Read More »
Complaint Posted 5/10/2013
believe past reviews on this company
I called to to order Mitsubishi Mini Split and talked with a very knowledgable sale person. He told me before I ordered to call and check stock on the items I was ordering. I called on a Monday to order and all was in stock. I was told it would sh... Read More »
Review Posted 5/8/2013
Absolutley the WORST place to do Business with!!! Stay FAR AWAY!!
This order has gone on way too long. I have been decieved and lied to from the start. I orderd these items on 4-3 and all items where in stock, acourding to YOUR website they should ship in 1 to 2 days.. After a week of waiting, I called and was t... Read More »
Review Posted 4/30/2013
They did what they said they would do
I purchased an LG Ductless Air / Heat system from them. I was nervous because the reviews were mixed. I paid and the product showed up as expected in a timely fashion. Everything was there in the boxes. The unit worked and the installation went we... Read More »
Complaint Posted 3/29/2013
I am now in my second week of lies, false promises and weak, meaningless apologies. A simple A/C unit clearly listed as "In Stock" on the website and guaranteed to ship in 1-2 days. This time I was told that it had been damaged by a fork... Read More »
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Additional Business Information
Hours   Phone - Customer Service / Sales We can be reached at (866) 631-6389 Our call center hours are Phone   (866) 631-6389 Address   2900A NW 112th Ave
Doral, FL 33172
Website Email
Contact   Mike Jones Other  
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