AC Wholesalers

2.4 star rating Rating - based on 72 reviews & complaints is the nation's largest direct integrated marketer of Air Conditioning and Heating Products.  
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AC Wholesalers Categories
Air Conditioning & Heating

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Customer Reviews, Ratings & Complaints
Complaint Posted 11/6/2017
botched order
I order a ventilation van and about 15 min later I saw another model that would better fit my needs. I called and asked to switch/ I was told my initial order was cancelled and that my new item was in stock and would ship ASAP. A couple of hours l... Read More »
Review Posted 10/20/2017
dont buy from ac wholsalers
dont purchase from these loosers. they will hold funds on your card for products that will not be instock for a month, you card will be on hold with these loosers Read More »
Review Posted 8/11/2017
Poor customer serice
I have been waiting a month to get my order. No follow up to tell me what they have available to ship. I call them to find out. We split the order so they can ship what they have in stock. The order ships. However, no tracking and they do not know... Read More »
Complaint Posted 7/31/2017
Same same! wish I'd seen this string of reviews before I purchased
Don't purchase from this, nor Both are the same company as, and I'm guessing they need multiple names just in case potential customers have heard the reputation of one of their cover identities. Sav... Read More »
Complaint Posted 6/12/2017
Do not order from this company. I went to order a complete system with similar specs of the system to be replaced and salesperson stated that furnace for the package i was interested in was not in stock and would take an additional week before it... Read More »
Complaint Posted 4/13/2017
AC Wholesalers make United Airlines look good!
You think United Airlines has problems? The service reps at AC Wholesale (Louis all the way up to the top brass) will completely stonewall you and do not care about customer service or follow-up care. I called and emailed for almost two months, ev... Read More »
Complaint Posted 12/28/2016
They charged me $80 for overnight shipping that I did not ask for and they would not refund my money. On top of it, I did not receive the item overnight! HORRIBLE COMPANY. HORRIBLE CUSTOMER SERVICE. Do not use this company. Read More »
Complaint Posted 11/18/2015
The shipping charges for returning the unit were $429.77
Ordered a furnace but I made a mistake on the size and had to return the unit. The shipping charges for returning the unit were $429.77. I wish now I would have resold the unit and not have return it. Shipping charges were excessive. Read More »
Review Posted 10/26/2015
I placed an order online on 10/15 on an "in stock" item. Was assured that the item would ship in 24-48 hours. Called the following Monday and again was assured of shipping and was told item would likely be delivered that Friday or Saturday. Called... Read More »
Complaint Posted 10/20/2015
Placed order on 10/5 for ( instock ) parts on 10/9 still no shipping notice, called, sorry our stock of those was damaged wont ship for two weeks. Cancelled order got notice this morn on truck for delivery TODAY. Be very leery of this place. Read More »
Complaint Posted 9/18/2015
Worst customer service
One of the worst companies I have ever dealt with. No customer service, they promise to return a call, no call no messages. Their customer means nothing. As long as you spend your money, that is the end of their customer service. If there is a neg... Read More »
Complaint Posted 7/22/2015
Absolutely No Customer Support - Completely Dishonest
They brag about support after the sale? I've been trying to get a part for two weeks now. I've been on the phone for thirty minutes and they can't even find my order in the system. Others have found it before, and I've had emails as well. They're... Read More »
Complaint Posted 7/8/2015
what a joke
This is the biggest joke of a company. they have no customer service nor do they care. I placed an order for a large project on 6/18/15. I called on 7/7/15 to find out why we still do not have it. They stated they did not have the product ( should... Read More »
Complaint Posted 7/7/2015
Wish i would have found this website prior to my order. I have an order that was supposed to be shipped from the warehouse on 6/26/15....Today still waiting for order have placed numerous phone calls & was promised calls back. I still do not have... Read More »
Complaint Posted 6/25/2015
Stay Away from AC Wholesalers
I make many online purchases each year. This is by far the worst experience I have ever had. This is a dishonest business. They lied about my items being in stock then, after two weeks and no part as well as waiting for hours on hold trying to get... Read More »
Complaint Posted 6/4/2015 via. via ; what a 'JOKE' of a company. Placed my order online 05/27/15, inquired as to why I have not received E-mail confirmation of shipment on $3000.00 plus order on 06/02/15. was told the order was being held due to... Read More »
Complaint Posted 1/29/2015
I don't have the words!!!
I rarely give bad reviews because I know how hard it is to run a company and sometimes we all have off days. However, I wish I could give this one zero stars. I placed an order for exhaust fans on Friday January 16, paying an additional $481.74 fo... Read More »
Complaint Posted 10/24/2014
Don't even think of doing business with this company
Ordered Goodman system. Out of the box the low pressure switch was bad. Took a week for them to finally process the warranty. Then when they finally decided the item could be shipped they told me because it was under warranty I would not be charge... Read More »
Complaint Posted 3/7/2014
Order was placed February 10th, 2014 for RQNLB036JK000 and the only set of heat strips that they had available for the unit RXQJC10J. I was told the unit would ship within 3-5 days. February 14 I was advised the unit was enroute and wouldn't arriv... Read More »
Complaint Posted 12/28/2013
Dishonesty is the Rule
From the D+ rating that the Better Business Bureau has assigned them as of this writing, to the many reviews citing dishonest business practices (particularly with respect to inventory availability), this company offers great prices at the exp... Read More »
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Additional Business Information
Hours   Phone - Customer Service / Sales We can be reached at (866) 631-6389 Our call center hours are Phone   (866) 631-6389 Address   2900A NW 112th Ave
Doral, FL 33172
Website Email
Contact   Mike Jones Other  
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