Charles M.'s review of PayPal, Inc.

PayPal, Inc.

Customer Reviews & Ratings
Complaint Posted 9/4/2018
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Paypal Not Releasing My Money Been Over 9 Months
Back in December of last year, I sold 2 items for $745 each on eBay and accepted the payment via PayPal. PayPal immediately limited my account and later told me that due to "risk factors" my funds would be held for 180 days. No appeals possible, was just told it's a done deal. Fast forward over 9 months later I STILL can't withdraw the money. I'm locked out of my account for some reason. I made multiple calls to PayPal each with 2+ hour hold times and in the end just kept getting told the system wasn't allowing them to fix the issue. I submitted a BBB complaint and a CFPB complaint against PayPal and was told they want photo ID, bank statement, credit card statement, proof of address, and supplier invoices before releasing the money. Because they claimed that they need to verify my identity before I can withdraw money. They asked for the documents to be sent by email to executiveoffice@paypal.com or by fax to 402-537-5765. Both of these seem to be an unmonitored as I've sent correspondence to these multiple times and never received a response. So even if documents are sent there I still wouldn't receive any assistance because they never respond. Why do they even need these documents anyway after the money has already been held for over 180 days? Just seems like some runaround so they can continue illegally holding my money. They also cited terms that say they can hold money indefinitely due to "any legal reason". But I've never heard of a financial institution that can legally confiscate money from people for any made up "legal reasons".
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Additional Business Information
Hours   Phone   (402) 935-2050 Address   2211 N First St
San Jose, CA 95131
Website   http://www.paypal.com Email   sariley@paypal.com
Contact   Shawn Riley Other  
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