Automobile Club of Southern California

1.7 star rating Rating - based on 17 reviews & complaints
 
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Automobile Club of Southern California Categories
Insurance Agents and Services
Auto Towing, Wrecking & Salvage
Auto Repair
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Customer Reviews, Ratings & Complaints
Complaint Posted 5/29/2019
Unethical Insurance Agent
I've been a member for 43 years and I have "NEVER" been treated so poorly as I have been for the past month. All that I wanted to do was to cancel my home and auto insurance, which I have the right to do, at any time as the policy owner. It seem... Read More »
 
 
 
Review Posted 8/29/2012
Good agent
Good for what they do. Exclenent service. Read More »
 
 
 
Complaint Posted 2/25/2012
Buyer beware.
Had AAA for 20 years. Married and bought a house. cash. Had the house and three cars. Had 15/30 since being single and way into owning the house. One helpful agent told me to go higher to 25/50. I trusted the agent as looking out for my best inter... Read More »
 
 
 
Review Posted 2/20/2012
So much better than the DMV
I love that I can go the local AAA location and get my cars registered in about ten minutes flat. I don't have my car insurance with AAA, so I can't speak to that, but I've used them many times for trip planning and it has always been a positive e... Read More »
 
 
 
Complaint Posted 11/22/2011
Review 11/22/2011
I was involved in an auto accident on 11-4-11. It was a minor accident with no injuries. The person covered by AAA auto insurance admitted liability. As of 11-25-11 AAA has not settled the claim with me. Their agent, Xavier Navarro and his supervi... Read More »
 
 
 
Complaint Posted 5/16/2011
Review 5/16/2011
I was at the AAA in Northridge to get some information on vacationing in Hawaii. The receptionist was polite, handed me several maps, and told me the wait would be short to see a travel agent. After 20 minutes of waiting and seeing people walk in... Read More »
 
 
 
Complaint Posted 5/11/2011
Review 5/11/2011
Choose a different provider. If there's an issue a mgr will tell you were not an insurance company were a club so we don't provide the coverage we just write it. Also they offer roadside as an option but then tell you its a requirement after the f... Read More »
 
 
 
Complaint Posted 3/31/2011
Review 3/31/2011
3 years after moving to FL and letting my AAA of Southern California Premier Membership Expire I checked my credit report and saw a past due balance from AWA. AWA collections stated I owed $118.00 for a tow. When I inquired about the charge with A... Read More »
 
 
 
Complaint Posted 2/22/2011
Review 2/22/2011
Always a line when i go in. Wish they would update their equipment. It took forever to make a payment on my insurance. Read More »
 
 
 
Review Posted 5/22/2010
Review 5/22/2010
I went to the AAA club in the city of Chino, CA on September 2009 to get a quote on Life Insurance. The agent by the name of Milton Sosa helped me with all the information and questions asked. I think I must of took half of his day because I did h... Read More »
 
 
 
Complaint Posted 1/4/2010
Review 1/4/2010
Was an Auto Insurance customer for 17yrs, Canceled Policy for a lower price, (had no claims). They have kept billing me. Have gone around and around with collection people. Sent in proof of coverage, they lost it 3 times. Then told I had no balanc... Read More »
 
 
 
Complaint Posted 12/13/2009
Review 12/13/2009
I like to be a insured driver and be able to know that I will be taken care of if a accident happens, but when a company charges you and then sends you to collections and still charges you monthly for 3 years and has no records of you paying anyth... Read More »
 
 
 
Complaint Posted 11/17/2009
Review 11/17/2009
I have always kept AAA for road-side assistance in case of emergencies. I purchased a car and decided to call them for a no obligation quote as advertised, on Wednesday. I'm currently covered under another insurance policy for thirty days, so th... Read More »
 
 
 
Complaint Posted 11/11/2009
Review 11/11/2009
i was with AAA northern ca for at least 10yrs, but i've since changed insurance. i was rear-ended by a lady who was insured by Automobile Club of Southern California. they were very quick to fix the car and nice at the beginning. but once i sent... Read More »
 
 
 
Complaint Posted 9/9/2009
AF
Review 9/9/2009
My wife and I used AAA travel services to purchase a travel package. The agent directed us to a package from Pleasant Holidays. Our initial total cost was 2700.00, including airfare for 7 days 4 people. We paid an upgrade fee of 1300.00 for our 2... Read More »
 
 
 
Complaint Posted 1/23/2009
Review 1/23/2009
I had aaa auto insurance for about 2 years and I had noting but problems with them. They never call you to let you know how the claim is going, they will try to do any thing to aviod paying out claims.I do realize that all insurance companies are... Read More »
 
 
 
Review Posted 4/7/2008
Review 4/7/2008
I was in a "not at fault" automobile accident about 9 months from this posting. During the first few months it seemed the AAA club was expedient in getting the short term costs (fixed car,provided rental etc) covered. However during the latter sta... Read More »
 
 
 
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Additional Business Information
Hours   Phone   (714) 885-1222 Address   3333 Fairview Road, A-415
Costa Mesa, CA 92626
Website   http://www.aaa-calif.com Email  
Contact   Galen Eicher Other  
 
 
 
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