Lynda F.'s review of 24-7 Ride

24-7 Ride

Customer Reviews & Ratings
Complaint Posted 3/17/2023
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I made a reservation with this company a week prior to my trip out to CA for a 3-day Wedding event. I not only completed all the online reservation, I spoke with the office to confirm everything was done correctly. I was scheduled to be picked up at John Wayne Airport and taken to the Hyatt Regency Hotel in San Diego. I had a 4:45 pm pickup scheduled, I was told where to be, which I was... I began calling the company at 5:00 wondering where my scheduled and "paid-for-ride" was. After waiting on hold for a long time a lady finally came on, I gave her my confirmation number, and I was put on another hold, after 12 minutes she never returned back to the call. I called again, but this time no one ever answered!!! I continued to try and find out what happened and when would my ride arrive ?? at 6:02 pm I received a text from the company saying a full refund had been issued and would show up in my account within 10 days. The rest of the text said "It is with great regret to inform you that due to an unforeseen situation beyond our control, we are unable to accommodate your scheduled pickup service for reservation #_____ on 03/03/2023 at 4:45 PM" So, here I am stuck at the John Wayne Airport on a Friday night. I'm 71 years old and I was in a panic at this time. A wonderful airport officer helped me to use Uber which was less than half the price of 24-7 ride and I had a wonderful driver. I will never use or trust 24-7 Ride and I will tell everyone I know about what happened to me. Believe the bad reviews out there, this company should not be in business!!! I hate even giving them 1 star, they deserve 0 stars!!! The bottom line is, Save yourself a lot of aggravation and money, just use Uber!
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Additional Business Information
Hours   Phone   (888) 700-1222 Address   12402 Ranchwood Road
Santa Ana, CA 92705
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