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Review 1/11/2010
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This is not a reputable company! They ship used merchandise under the guise of new.
We ordered a gun for our son as a Christmas gift. When we received the item the product box was not sealed, the lid being completely unglued and flattened. There are hand and finger prints all over the gun, there is glue or tape residue on both ends of the scope, the magazine of the gun had BBs in it, and it had been fired.
AirSplat has given me two stories, the first being that the U.S. Customs sometimes opens the products to inspect them. But, do they also fire them? The second story is that the manufacturer opens the packages and test fires them. Unbelievable!
After long waits on their customer service line, they've once told me they would email me Return Merchandise Authorization info within 24-72 hours. When not receiving an email after 108 hours, I contacted them again and they told me my request to return the gun for exchange had been refused. They had no reason why I wasn't notified of that fact. They said they would not exchange it. Sabastian told me the gun was fine and would fire OK. I told him that I paid for a new gun, and that's what I expected. He has now told me he would issue me a full refund. But, he also said I would receive email instructions within 24-72 hours. It's now been 60 hours with no email, but I'm not expecting much, so I've filed a dispute through my VISA card so that VISA can deal with these corrupt people!
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