2.5 star rating Rating - based on 39 reviews & complaints
We are The Nation's Largest Airsoft Retailer!! We are a fully legalized corporation in the state of California. We have The World's Largest Airsoft Inventory! We have a 80,000 sq. ft. warehouse where all our merchandise is in-stock and available.  
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Customer Reviews, Ratings & Complaints
Review Posted 7/31/2013
Great service and products from airsplat.
Airsplat is a great company. They have great service, products, and prices. When confronted by a problem, their customer service quickly handles it with thought and care. Of the many purchases and interactions with airsplat, not more than 3 times... Read More »
Review Posted 7/30/2013
Airsplat Purchase
My experience with AirSplat has been a good one. Awhile back I wanted to purchase an item that they had on sale, MANBAY 165. While I didn't have a choice but to call in to order the item, the man on the phone was very nice, calm, and collected, an... Read More »
Review Posted 7/22/2013
Airsplat Army is the best
I don't know where to begin. I got my first 2 pistols here. Both KJWm9 with extra mags. They worked like a dream. They did break down after a day of using it, but I was to blame. I was rolling around in the dirt. I brought it back to them and they... Read More »
Complaint Posted 7/9/2013
I ordered over $100 in guns from airsplat. The next day I got an email asking for a shipping address because my billing address was a P.O. Box. I replyed within 9 minutes, and got an email back later that day saying it would be shipped asap. A wee... Read More »
Review Posted 7/2/2013
Airsplat Great!
I had no problem with this website when purchasing my Tornado Grenade it was delivered in great condition fast and quick! i highly recommend buying from this website they have very nice prices and pretty good customer support all around im happy w... Read More »
Complaint Posted 2/9/2013
Unauthorized access and charges to my bank account.
I don't use airsoft guns and certainly haven't ever bought one, or any accessories for one. So, I'm wondering HOW and why there is a charge in my checking account for ""? I realized this on Friday evening 2/8/2013 and called them rig... Read More »
Complaint Posted 9/24/2011
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Review 9/24/2011
Their searching and purchasing is difficult and the shipping calculator wouldn't work for my zip code Read More »
Business's response - by AirSplaton 7/27/2012
We never intend for our customers to have issues navigating our site. We are constantly working to make the site a more user friendly interface. Please feel free to take a look at our new site here We invite all of our cu... Read More »
Complaint Posted 6/28/2011
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Review 6/28/2011
I ordered 3 products from this site. I checked before hand to make sure that all my products were in stock and i qualified for the free shipping. I only needed the two things, but added the third for the free shipping. After a four day wait for my... Read More »
Business's response - by AirSplaton 7/27/2012
We never intend for our customers have any issues with there orders, unfortunately back orders do happen. We notify our customers of there back orders as soon as we know about them. We invite all of our customers to contact us regarding there qu... Read More »
Review Posted 5/9/2011
Review 5/9/2011
For the time being, I have removed my previous review on AirSplat. AirSplat is doing the right thing with my situation. I am treated more like a customer and their representatives were very nice to me. Just as the company is putting trust into me... Read More »
Complaint Posted 4/13/2011
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Review 4/13/2011
Do not use this company please. Pay more some where else. They will send you a used broken gun and won't refund full amount. They will lie and steal from you. Use AMAZON.COM Read More »
Business's response - by AirSplaton 7/27/2012
We can assure you that we do not sell used items, we ship the item as we receive it from the manufacture. Please note that an item may have scuffs and scratches do to the manufacturing and shipping process, you may even find some BB's in the magaz... Read More »
Complaint Posted 3/9/2011
Review 3/9/2011
THIS COMPANY IS HORRIBLE. RUN. RUN AS FAST AS YOU CAN IN THE OPPOSITE DIRECTION I purchased this gun prior to Christmas and it was a gift to my son. We were in another state over Christmas and when he opened his gun and charged the battery for 6.5... Read More »
Complaint Posted 2/23/2011
Review 2/23/2011
This is an exact email to this company that explains my whole experience with Airsplat! To this day I still have no refund or gun! Stay away from this company!


Here we are again! You guys are really hitting on all cylinders out the... Read More »
Complaint Posted 2/14/2011
Review 2/14/2011
DOUBLE CHARGED - I purchased an Airsoft gun from them on 01/05/11. Found
in February 2011 that they had charged me on 01/06/11 and then again
on 01/18/11. Contacted them and got the run around. Will have to file an
unauthorized Charge with my b... Read More »
Complaint Posted 2/1/2011
Review 2/1/2011
I would not recommend this company to anyone wanting customer service. I have bought 3 different items from this company. This first item did not work out of the box. I contacted airsplat immediately and was told that I needed to return it for rep... Read More »
Complaint Posted 1/26/2011
Review 1/26/2011
I had recently purchased an AEG at and that was my very first purchased from them. Their shipping the FIRST time was great. However there were 2 problems when the gun arrived. 1: the gun was scratched; 2: the gun didn't fire. As it tu... Read More »
Complaint Posted 1/21/2011
Review 1/21/2011

- My items would arrive by Christmas Eve based on UPS shipping times from their state to my state (not realizing their company takes 3 days to get an order out the door) but there was no sp... Read More »
Complaint Posted 2/18/2010
Review 2/18/2010
We received an incorrect product, it has taken more than two weeks to resolve with no end in sight. I want to ship the product back and receive the correct one, I am not asking for a miracle. What we asked for was a ship back, they inspect and sen... Read More »
Review Posted 1/16/2010
Review 1/16/2010
When I had I Airsplat experience, I was purchasing for my son. He showed me what item he wanted and I went and purchased it over the web. When the item wouldn't add to my cart, I called in to their customer service department and got a very nice g... Read More »
Complaint Posted 1/11/2010
Review 1/11/2010
This is not a reputable company! They ship used merchandise under the guise of new. We ordered a gun for our son as a Christmas gift. When we received the item the product box was not sealed, the lid being completely unglued and flattened. There... Read More »
Review Posted 1/7/2010
Review 1/7/2010
I first went to airsplat because I had a close friend who had bought from them and swore about their service and selection. I browed through their website and was very pleased to find that the product descriptions were very in depth and concise. I... Read More »
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Additional Business Information
Hours   Monday - Friday 9:00 a.m. to 5:00 p.m. Phone   (626) 851-8111 Address   3809 Durbin Street
Irwindale, CA 91706
Website Email
Contact   AirSplat Customer Service Other  
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