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Review 5/17/2011
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I have lived in my home for almost 30 years in south Orange County. My wife and I were never happy with the heating and air conditioning that we had installed by a company in the early 1980's. It would run all day long on hot days, was very expensive to run, and never seemed to cool our house down very well! We decided it was time to replace this system and decided to get a few quotes. Aliso Air was our fourth and final quote on a new system for our home. Their salesman was the best of the bunch! He set up a sales quote around our schedule, and arrived promptly at the time we set up with him, the only one of the four companies to arrive on time! That said allot right off the bat! He walked through our home with us and asked a ton of questions about the problems we were having with the system. He took measurements and wrote notes on a detailed sheet. Two of the companies that came just walked through our home and didn't even write one thing down! The salesman then asked if he could bring in his ladder and look at the ductwork in the attic. He was the only one of the four that did this! You would think all of the companies would need to check something as critical as the distribution system, but they did not! He then sat at our dining room table and gave his thoughts and analysis of our system. He said we had a very old and inefficient system that was beyond it's useful life. He also said our ductwork was Asbestos! and had some sections that were damaged by previous work we had done. He also said the system was designed poorly due to it's age and the standard practices 30 years ago. He presented different system options to us based upon what he found and the questions he asked us. He said we did not need a "bells & whistle" system since we were not heavy air conditioning users. The other companies had tried to sell us the top of the line systems, not taking into consideration what we had said about our usage or needs! He did not try to hard sell us right there on the spot. He said he would put together and get a quote over to us by the next day after going through his notes. We received the quote and were blown away at the detail and great price compared to the others! We decided to have the system installed the following week. They also sent out a company to remove the Asbestos before they started. The installers arrived on time and did a great job. They worked for two days installing our new system and new ductwork. The ductwork was completely redesigned by Aliso Air. When the installers were done, they walked us through the system and showed us how to use and care for it. The installers were very knowledgeable and professional. I could not be any happier with how great the new system works! It is quiet, very efficient, and cools our two story home in no time! I am very pleased in all aspects of this purchase! We now no longer fight with our home trying to heat and cool it! We were afraid this major undertaking would be a big hassle, but Aliso Air made it great! I would not hesitate to recommend them to anyone I know! Great company to do business with! Thanks!
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