Customer Reviews & Ratings
Review Posted 4/16/2017
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All was smooth and satisfactory
I think any first-time precious metal's potential buyer is somewhat hesitant to begin and finish his first purchase. If the buyer has done enough research, he would realize that buying gold and silver is both a science and an art. I knew that I would sound like the "amateur" or "rookie" that, indeed, I was. I don't know of anyone who wants to appear foolish/uninformed while discussing a specific subject. Buying precious metals is a process that requires one party (seller) to be more competent than the buyer.. The staff at Birch Gold Group--Susan, Emely, and Richard--each contributed via their own professional personalities to eliminate any of my initial worries about buying products that I never had purchased previously. Susan was thorough; Richard demonstrated patience and perseverance; Emely was extremely affable and friendly. I asked this receptionist if she had ever read the short story by William Faulkner entitled "A Rose for Emily." Being a retired literature teacher, I told her that this story was, perhaps, the best short story I had ever taught. I sent her a copy of the story. Now I see her name on this message. I'm wondering if she read the story? It's a Gothic tale of perverted insanity. Not pretty but masterfully written. Everything is in its right place--much, I assume---as the personnel within your organization. By the time it came to purchase gold and silver, I was relaxed. My purchases arrived in a safe and timely. All was smooth and satisfactory.
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