James H.'s review of Chaparral Motorsports

Chaparral Motorsports

Customer Reviews & Ratings
Complaint Posted 2/19/2019
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TAKE YOUR BUSINESS ELSEWHERE. Horrific Business Practices. I purchased a battery from through an affiliate account these guys have with Wal-Mart In February of 2019. What was delivered was a battery that was built and last charged in January of 2018. Meaning this battery is over one year old. batteries only last a few years so that means this thing has lost at least 30% of it's life before I made the purchase. When I buy tires for my car I expect tires that are manufactured in the last couple of months. When I buy groceries I don't anticipate them to be on the verge of expiration. I reached out to the company via email to politely ask for an exchange for one that is, in fact, a new battery. They are demanding I pay for shipping, a restocking fee and a 7.99 return fee. So I called the store directly in hopes that someone more polite would be available. I was transferred to the parts manager Jennifer. When I began to explain that the battery was aged she started to talk over me insisting that it is new. I could see she was uninterested in taking any steps to help me so I asked to speak with someone above her, such as a general manager. She insisted I am only to deal with her after she claimed to be the ULTIMATE MANAGER! haha I've never heard of this job title but even with such authority she told me there's nothing she can do at all to replace this battery with a new one. I continued to ask for a GM or someone else but she refused to help me and continued to repeat that this is a new battery completely disregarding that I provided pictures proving otherwise. TAKE YOUR BUSINESS ELSEWHERE.
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Additional Business Information
Hours   Phone   (909) 889-2761 Address   555 South H Street
San Bernardino, CA 92410
Website   http://www.chaparralmotorsports.com Email   info@chaparralmotorsports.com
Contact   Dave Damron Other  
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