CoastGuardSK's review of Credit


Customer Reviews & Ratings
Complaint Posted 1/17/2013
. 1
. 0
Unexpected Charges
Upon learning of the issue stated below, I called the company 1-877 number and was assisted by a rep named RHONDA. Ms. Rhonda was very helpful and remember, we all have a job to do, so she went through the obligatory process of asking me if I was sure I wanted to cancel and also offered a lower monthly rate (60% discount) for the services I was "signed up" for. I gracefully declined and she listened as I explained my issues with payments going through on my card when there was wrong information. Not only did she consult with her supervisor, but she managed to assist me with a hard cancel to the account and facilitated a $239.88 refund back onto my card. Thank you Ms. Rhonda and to your supervisor who helped me today. On 1/16/2013, there was a Charge on card for $39.90. It was unexpected. I cancelled this account over a year ago. I checked my email after seeing this charge and the last email from was on 1/2/2013 saying that they could NOT process my payment due to my payment information being inaccurate. I requested a new password online (the account seemed to still be active), logged on to and I checked my billing information. Same Card Number, but the expiration was 06/2012. I look at my current card and my expiration on that is 06/2014. I DID NOT CALL TO UPDATE MY CARD INFORMATION BETWEEN 01/02/2013 & 01/16/2013, yet a charge actually MADE IT THROUGH. How did you get my updated card expiration date and a go ahead to charge my card WITHOUT MY INVOLVEMENT?
Was this review helpful? (1)
Send Message to Reviewer
Report abuse
How To edit your review
Additional Business Information
Hours   24 Hours Online. Phone   (877) 297-7793 Address   P.O. Box 19729
Irvine, CA 92623
Website Email
Contact   Greg Young Other  
© Copyright 2017 TrustLink All Rights Reserved.