Merchant One Payment Systems

2.3 star rating Rating - based on 67 reviews & complaints
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Merchant One Payment Systems Categories
Credit Card Terminal Systems Service
Credit Related Services

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Customer Reviews, Ratings & Complaints
Complaint Posted 9/22/2021
Fraud Alert
Why is this company in business? My company is a current customer but in the process of replacing them. We went through underwriting, were onboarded, but it became apparent that they were trying to sell our account to a different company, and we w... Read More »
Review Posted 8/6/2021
Anti Small business payment system.
If you are a minority or a small business keep away from Merchant One. Their system was not designed for you .You are scrutinize and monitored needlessly and should the decide against any charges you funds will be on hold and frozen for 6 months.... Read More »
Complaint Posted 7/9/2021
SCAM — Do NOT Sign up
Merchant One Credit Card Processing is the worst company ever. Sales person lied about almost everything: Customer Service, set-up, charge back disputes—lies, lies, lies.
First of all, the Clover has never worked, ever. I called asking to return... Read More »
Complaint Posted 1/21/2021
Hands down the worst experience
Hands down the worst experience I have had with a company. The hidden fee's and below poor customer service have been beyond painful. I have used this company for about 2 years now and tried to cancel after 3 months because of the poor service a... Read More »
Complaint Posted 12/13/2020
Don’t use Merchant one for their payment system
I would NEVER recommend Merchant one to anyone; they ran my credit without my consent. And when I asked them to take the hard inquiry off they said, it was nothing they could do about it. This one inquiry from them made my credit score drop 71 poi... Read More »
Complaint Posted 12/8/2020
Merchant One withheld $20,000 in credit card transactions
Merchant One withheld 20,000$ in credit card transactions from one of our small businesses without any explanation. They then turned off the terminal and threatened to keep our funds for 180 days because there was a error on the p.o.s systems they... Read More »
Review Posted 8/3/2020
Amazing Support Team
I was having an issue with my machine(it turned out to be my fault, i loaded the paper the wrong way!!!!) 2 minutes later and I'm good to go! I never have to wait to get helped or just to ask a quick question. Thank You Merchant One! Read More »
Complaint Posted 2/10/2020
1 Star
When I first started with Merchant One, I absolutely fell in love with the company. I thought they were the best thing since sliced bread! Gaby Sokolow is the absolute best treated me like royalty, when ever I had a problem I called her and she to... Read More »
Review Posted 7/16/2019
Working fine, no complaints so far
This POS system has been good so far. Make sure and work with your rep to make sure all your questions are answered. Read More »
Complaint Posted 4/2/2019
Hidden fees and limits. Waste of time
Really disappointed. They have hidden fees and min limits that sales manager Garret Abbots never mentioned. Surprise was after i received first statement and even after that they promised to resolve this situation but never called me back. Read More »
Complaint Posted 2/19/2019
First Data worst company to deal with no one can solve issues been trying to fix credit card transaction for about one month and now they closed my account with $10k in transactions and they are not responsible Kathy Lee from credit risk is like t... Read More »
Complaint Posted 10/12/2018
Fraud and misrepresentation
Complaint Description: Fraud and mis-representation, Sales department misrepresented, the capabilities of their service, after submitting application with confidential bank. Application for merchant services was cancelled. Company has taken $450.0... Read More »
Complaint Posted 9/17/2018
very deceitful company
Salesman pitch stated $3.95 fee per month and 2 different percentages per transaction depending on keying or swiping, plus $0.15 per transaction. I told him we were new and had no idea how much we would the service. He asked about my total sales a... Read More »
Review Posted 8/15/2018
Failed to recognize the early cancellation fee of $875
I opened an account with Merchant One and then suffered a case of buyer's remorse. I tried to cancel only to be informed that there was an $875 early-cancellation fee. I guess I failed to read the fine print when I submitted my online application.... Read More »
Review Posted 1/23/2018
Great Company!
Great rates, great service, great company! Read More »
Review Posted 5/30/2017
Switch & Bait Company
Used Merchant One for over 8 years, asked for a review of my account, sales rep came back with great news, he could save me money. after agreeing to the new rates my account cost more. A good switch and bate. decided to close account, six months l... Read More »
Review Posted 2/28/2017
I made the critical mistake of opening my merchant account with them. They will find every excuse to hd funds and not release them into your account. Everyone there sounds well equipped to to provide the wor... Read More »
Complaint Posted 3/6/2016
Bad, bad, bad
After I signed a contract with these jokers I was called an hour later by another company whose representative informed me that Merchant One was no longer interested in providing service for my business because it was high risk, (funny, they knew... Read More »
Complaint Posted 12/9/2015
Worst Company Imaginable
If I could give this company a negative star rating I would. BEWARE. This company will sell you on rates that don't actually exist. You MUST read the fine print!!! The rates differ depending upon the type of credit card used ie: rewards cards incu... Read More »
Complaint Posted 8/2/2014
This is the most dishonest company I have ever dealt with in 30 years. Sales reps will tell you want you want to hear, hide the facts, change the website to remove things they used to promote but got busted on and threaten you with lawsuits if you... Read More »
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Additional Business Information
Hours   Phone   (305) 534-1666 Address   524 Arthur Godfrey Road, Suite 300
Miami Beach, FL 33140
Website Email
Contact   Joseph Saka Other  
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