Kenneth R.'s review of

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Complaint Posted 8/31/2012
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Okay for Single Vision, but do not order Progressives
I ordered progressives with the lens upgrade, anti-glare, scratch resistance, and UV protection. When I received my glasses, the progressive corridor was cut too high. This was verified by optical lens shop and eye doctor. Also, I did not get a premium lens. What I received was a cheap Chinese made progressive lens, no anti-glare, no scratch resistance. The glare is so bad from the glasses you cannot drive at night with them. I contacted EyeBuyDirect and played email tag for about two weeks with their customer support. Don't even try the 800 number as I was never able to talk to anyone live. First of all, their customer support knows nothing about eyeglasses so you are wasting your time. They have English names on their emails but I guarantee you they are in Pakistan or India or some such foreign entity as you can tell from their English. Secondly, the reason they are so cheap is they do not have certified and licensed opticians making the lenses for your glasses. Their staff may have training, but they do not have optician certification required by most states to do business. This is why they operate online only. Bottom line, yes, they are a great bargain and would do fine for single vision or bifocals, but for progressives, you are wasting your money.
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Hours   Phone   (855) 393-2891 Address   5300 Ontario Mills Parkway, Unit 400
Ontario, CA 91764
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Contact   Roy Hessell Other  
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