2.4 star rating Rating - based on 88 reviews & complaints
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Customer Reviews, Ratings & Complaints
Complaint Posted 4/1/2022
Poor Service - Poor Initial quality
A screw fell out of a pair of glasses I had purchases after two weeks. They couldn't/wouldn't send me a replacement screw. $110 down the drain! Read More »
Complaint Posted 1/7/2021
I can see so much better with my $5 shades bought on Amazon. These EyeBuy lenses are the worst! Ugh! I also hated that I had to register to post so now I've got to go figure out how to delete them. NO STARS! Read More »
Complaint Posted 1/2/2021
Fake blue light blocking
Beware, They Cheating customer with blue light blocking. They coated only color blue on glasses. Who order with blue light blocking I test by tester, its not block at all. Dont waste your money. Try to another company with real blue light blocking... Read More »
Complaint Posted 12/7/2020
Do NOT waste your money you will be told different reasons to as why your glasses haven't arrived yet. Then you will be told it's at the "lab" then told it's on it's way then told oh sorry we didn't get your payment when thank GOD I had proof and... Read More »
Complaint Posted 6/23/2020
I purchased 2 pair of glasses and the more expensive pair was returned. The company is trying to refund me the amount that was paid for the less expensive pair of glasses, which is the pair that was kept! I have already reported to BBB and plan on... Read More »
Complaint Posted 5/18/2020
Customers beware of incorrect lens type
The lenses were supposed to be polycarbonate per the order confirmation. Turns out they were not. I fell and one of the lenses shattered. Required major surgery to my face to remove the lodged pieces and repair the muscle and nerve damage below th... Read More »
Review Posted 2/1/2020
I have 3 additional pair of glasses and 2 other sunglasses so I purchased a pair of glasses and a pair of sunglasses, both prescribed, with the understanding that they were to be solely cosmetic. In less than two months the glasses cracked and bro... Read More »
Complaint Posted 8/8/2019
Scam alert! Took my money and never received my glasses. Overseas call center attempts to appease me with false promises but no results. I'm contacting the Federal Trade Commission and Atty General for the State of Texas regarding this fraudulent... Read More »
Review Posted 8/7/2019
The people here are crazy
I have bought six pairs of glasses from Eyebuydirect and each was absolutely correct. What's more, twice I have not liked the frame I chose, and they took them back with no questions asked and sent me a new pair with a different frame. I have neve... Read More »
Complaint Posted 4/9/2017
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Stay Away From EyeBuyDirect.com
The eyeglasses received was totally wrong frame, wrong prescription, everything was wrong. I sent 3 emails to try to contact them but they never reply. It seems like they have no intention of response to their customer. Anyway, I am done with them... Read More »
Business's response - by EyeBuyDirect A.on 4/10/2017
Hi Mr. Tu T, We are sorry for your unpleasant experience. For us to better assist you and improve our service level, do you mind sharing with us your order number or email address so that we can fix the problem in the soonest time possible. Cust... Read More »
Complaint Posted 11/24/2015
Long time customer lost....
I have been a loyal customer of EYEBUYDIRECT for a couple of years now. I have had a prescription change and went straight to them to order new frames. Got a great pair, but I noticed on the lenses that the prescription numbers were etched into th... Read More »
Review Posted 4/11/2015
Good experience, email support may seem slow.
I'm updating my review on April 12th. * are edited areas. Overall my experience with EyeBuyDirect has actually been nice. Initially I tried to do an "almost purchase" to give myself a quote based on what I'd want to purchase. Sadly I didn't receiv... Read More »
Review Posted 6/17/2013
I really like eyebuydirect
Yeah. I ordered these glasses online and then read the reviews. I was worried because of so many bad ones, but they came in quickly and the lenses were spot on. There is no way I would buy glasses from WalMart again. I think this company is really... Read More »
Review Posted 6/8/2013
Love this company!
Honestly.. I don't know what everyone's problem is with this company. Glasses were priced well. I used the virtual try o. So the glasses were scaled to fit my face. I ordered 2 pairs and got 2 for my husband. I got all four pairs in less than 2 we... Read More »
Complaint Posted 5/14/2013
EyeBuyDirect Very bad experience
Bad! Do not order form these people. My frames measured wider. They offered refund if I pay a restock of 10$ I pay postage I told them I want full refund, they pay postage, no extra fees. On top of this they sent their 'proper' but hidden-measurin... Read More »
Review Posted 2/20/2013
Still waiting for quality checkand the glasses are already on my credit card bill
Wish I had read these reviews beforehand and I never would have ordered from this company. It has been 17 days and I still have not received my glasses. Their web site indicates the glasses have been in the "quality check" status for over 7 days n... Read More »
Complaint Posted 1/14/2013
You get what you pay for (junk!)
This month, I ordered single vision frames with high-index lenses. I didn't get progressives due to having read that to do so is usually a big mistake with these online eye glasses companies. I'm very glad I didn't, as the money I did spend was pr... Read More »
Complaint Posted 12/20/2012
Extremely slow
Took over 3 weeks when website said 10 days. Glasses looked big and manly..nothing like the 'eyetry' picture. I gave them 2 stars because I could see better with my glasses but too ugly to wear in public. I'm trying a different site. Read More »
Complaint Posted 12/7/2012
A Total Scam
Avoid EyeBuyDirect at all costs! You *think* you will get a cheap pair of glasses, what you will get instead is WEEKS of unbelievable hassle, rule and unhelpful people that want to bait and switch you into much more expensive options after your fi... Read More »
Review Posted 10/19/2012
Anxious and still waiting
Customer Service - 5/5 Great. Delivery - 3/5 Too slow. Selection - 4/5 Okay, but there should be more Quality and Price - 4/5 Quality is okay. Price is awesome. Read More »
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Additional Business Information
Hours   Phone   (855) 393-2891 Address   5300 Ontario Mills Parkway, Unit 400
Ontario, CA 91764
Website   http://www.EyeBuyDirect.com Email   roy@eyebuydirect.com
Contact   Roy Hessell Other  
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