Marisa M.'s review of Freeway Insurance

Freeway Insurance

Customer Reviews & Ratings
Complaint Posted 3/11/2011
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Review 3/11/2011
Freeway insurance is the biggest scam ever!!!! They will do anything they can to get away with charging you for a ridiculous broker fee..ya thats right BROKER. Freeway insurance isn't even an insurance company, they are brokers. They have all of there stupid commercials that make you feel like they have the cheapest insurance ($15 a month). When i called them to get a quote I talked to Mathew Kossak at the mission valley office, he told me that he was going to help me find the cheapest insurance rate since I had been looking everywhere for insurance. He quoted me a price of $180 a month which was one of the lowest prices that I had found since I had 2 speeding tickets. He told me to come into the office so that I could sign everything and complete the policy. I made sure to ask him if I would have to pay any broker fees or down payments, he said NO. I told him that I would come by after work around 6, he told me that he is supposed to get off at 6 but he would stay longer and wait for me, so I kind of felt bad. (later i found out that the office actually closes at 8pm NOT 6pm, he was just tryin to get out early). When i arrived to the office we went over all of the paperwork and the price went from $180 to $210 a month because he talked me into some stupid extra coverage that i would probably never even need. and then once i had already signed half of the pages he turned to a page that had a $720 "down payment" i told him that he had never mentioned that over the phone and he told me there wouldn't be any broker fees or extra deposits. He pretended like he didnt know what i was talking about and said no im sorry everyone has to pay this fee since we find and give you a discounted insurance rate. you are actually saving money with us and this deposit is what helps lower your rate. Basically he made some stupid excuse. The only reason i didnt cancel and walk out of the office was because he had made me feel bad for making him stay later then 6 pm and we had already signed half of the pages. So i signed and finalized everything. He charged $750 to my card in one day! (luckily i had that much money in my bank). Anyways, i just let it go because i didn't want to make a big deal about it but i felt like it was false advertisement and he literally scammed me for my money. A year later they sent me a renewal letter and instead i decided to look at other insurance companies to see how much money i could save. I ended up switching to esurance and only paying $150 a month even with my 2 tickets!!! and i only had to leave a $200 down payment which they let me pay in payments on top of giving me the 1st month free!! so that whole year i had wasted $2000 with freeway insurance!! I was furious so I called to cancel my policy with them come to find out that the $750 down payment i had left was actually the broker fee!! so my $750 went into the agents pocket for commision.I told the agent that i feel like i should get my broker fee back since he technically lied to me (it says on the agreement that it is possible to get your broker fee back if the agent was untrue) but of course i didn't get anything back. They made me go down to the office just to cancel and when i got there they told me that i would have to come in 2 weeks so that it would be 15 days before the policy ended. DO NOT EVEN THINK ABOUT GOING TO THESE PEOPLE!! THEY LIE!! AND THEY ARE FAR FROM CHEAP. !!!

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Hours   Phone   (714) 252-2500 Address   6722 Orangethorpe Avenue 2nd Floor
Buena Park, CA 90620
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Contact   Cheryl Fleming Other  
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