Greg E.'s review of Guardian Credit Solutions

Guardian Credit Solutions

Customer Reviews & Ratings
Complaint Posted 6/18/2009
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Review 6/18/2009
To anyone seeking the services of this company, STAY AWAY!!

We are in the loan modification process for which I was assured would be complete in 3-4 months. We are on month 8 & Green Credit cannot get MY information correct.
I have had to send them the same info 5 times.
After being laid off, I informed them of the income change. 6 weeks later, they have done NOTHING.
It took them 8 months to figure out that I have a Fannie Mae loan. I did it in 5 minutes.
After being told 10 times that I am current on my mortgage, they waited 8 months to tell me I may not be eligible.

Here is the WORST!!
Green Credit flat out LIED TO ME!!! Not a misunderstanding or a mistake. FLAT OUT LIES. One of the service reps claimed to be my negotiator using his name. When I spoke to the real negotiator, he had no knowledge of multiple phone calls or e-mails sent under his name. Then he tried to cover it up by saying he "forgot". Another LIE.

After all of this, I was told another 90 days. This loan modification will have taken a year.
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Additional Business Information
Hours   Phone   (888) 444-6947 Address   27121 Towne Centre Drive Suite 200A
Foothill Ranch, CA 92610
Website Email  
Contact   Curtis James Melone Other  
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