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Incompetent and Difficult to Work with.
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Hireright did my background check and did no follow-ups with references. Basically, if they don't get an email back immediately with their 2 page reference, they then say it's your responsibility to contact them and ensure delivery. Like anybody ever returns a 2-page reference the same day. What are they being paid for if they aren't following up with references and companies until they get confirmation?
I then requested a copy of my background check. Heard nothing from them for weeks. Finally called and told me nothing had been processed in regards to my copy. They said they would mail it out, but could not mail it to a new address (of course we moved when we took the new job). They required a hand written and signed letter, plus two colored copies of ID mailed to them for them to accept a change of address, even though you have to give your SSN to speak with them in the first place. Just ridiculous and tedious. Plus, they won't even email you a copy. They only mail it and it takes 10-15 days, so if there was a discrepancy in what they reported, the job would be long gone before you even knew what it was. Awful and incompetent company.
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