HireRight, Inc.

1.3 star rating Rating - based on 132 reviews & complaints
As one of the world's largest screening providers focused 100% on employment screening, we're specialists at helping organizations of all sizes efficiently implement, manage and control employment screening programs.  
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HireRight, Inc. Categories
Employment Screening, Training & Services
Drug Testing Services
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Customer Reviews, Ratings & Complaints
Complaint Posted 9/6/2018
Terrible customer service
Possibly the worst customer service I have encountered. I was repeatedly told to "stop interrupting them" when I attempted to ask a question or clarify information. When I asked for a supervisor I was hung up on. Finally spoke to a supervisor who... Read More »
 
 
 
Complaint Posted 8/17/2018
Incompetent - Terrible
HireRight is completely incompetent. Outsourced talent is incapable of performing the simplest of tasks like verification of education. Language barriers and lack of internal communications and poor documentation result in repeated contacting of e... Read More »
 
 
 
Review Posted 6/26/2018
They want you to do the work for them.
Literally every entry on my application has been disputed by these people as unable to be verified. They claim they cannot contact employers when a 15 second Google search yields the exact same number (active # I should add), as the one I provided... Read More »
 
 
 
Complaint Posted 6/9/2018
This is the worst company ever
This has turned into a very negative hiring experience all because of HireRight. I just bought a very expensive home and I did not have to go through as much hassle to document my income for the lender as I have for the idiots at HireRight. I've s... Read More »
 
 
 
Complaint Posted 5/6/2018
HireRight, Inc. does not pay it's bills.
This company does NOT pay their bills and we cannot recommend them. Please do not get taken like we did by the testings requested on their clients and never paid for! Dillon Medical Clinic Read More »
 
 
 
Complaint Posted 4/2/2018
unable to communicate clearly
As a former employer, I was contacted by an agent of this company to provide employment verification for an individual. The message left for me to return a call was difficult to understand. I could not understand the extension of the agent who cal... Read More »
 
 
 
Complaint Posted 3/13/2018
This is the worst company
They have Outsourced their service and no internal communication or no proper system. They will say, they couldn't communicate with the employee even after they provide all the information including the forms they send to them. Customer service i... Read More »
 
 
 
Complaint Posted 2/28/2018
Lies and misinformation
So, I submitted my background with all the complete documents on Feb 17, 2018 and the wait starts. I am told the ETA is March 03. 2018 which is almost 3 weeks, and the recruiter tells me that your verification is 92% complete. So I ask HireRight w... Read More »
 
 
 
Complaint Posted 1/23/2018
A complete waste of time and money
As an applicant, I have never been so frustrated with this company. I filled in the form accurately from the start, then continuously received notifications that I need to submit more documents. W2's and many other detailed that THEY ARE BEING HIR... Read More »
 
 
 
Complaint Posted 1/22/2018
Endless hassles with this worthless vompany
Minus 10 stars!!!!
This company that masquerades as a background check service should be shut down.
They have insisted that I provide either paycheck stubs OR my tax return from 2002 (it is 2018!!!) They contacted the company directly and were... Read More »
 
 
 
Complaint Posted 12/19/2017
College Education Verification
Hireright is a poor at best service. They rely on other companies to furnish education and degree dates. Rather than contact the college or university.

I emailed copies of everything including the university contact names and telephone numbers... Read More »
 
 
 
Complaint Posted 12/6/2017
Hireright -10 stars
I should sue hireright for lost wages! Was supposed to start new job but get a call delaying start because after 2 weeks they have not recieved completed background check from Hireright.
1.) They couldnt verify my past employer of 11 years. Had t... Read More »
 
 
 
Complaint Posted 9/7/2017
Incompetent, inefficient, security concerns, liability
Companies that use HireRight make themselves look less legitimate. Why would they use such an incompetent outsourcing service that places sensitive information at risk? Why are they asking for tax returns (which are kept unencrypted on some databa... Read More »
 
 
 
Complaint Posted 9/6/2017
NOT TO BE TRUSTED, LOOSE A JOB OFFER AND DON'T LOOSE YOUR IDENTITY
HIRERIGHT is a waste of time, two weeks of nonsense, every day I get an email from them asking me for a 10 year old reference for a job. Embarrassing company, I am tired and about to withdraw. I suggest to people with security clearances to be cau... Read More »
 
 
 
Complaint Posted 8/30/2017
Somebody Has to stop Hireright today, before thing gets bad!
Hireright is working to ruin drivers records daily. Hireright told me that a trucking company can lie on your record without any proof. Trucking companies don't have to show you committed the actions or prove anything, but another company can use... Read More »
 
 
 
Complaint Posted 8/1/2017
HORRIBLE!!! WORST EXPERIENCE EVER IN MY LIFE!!!!!
(- 5) STARS WOULD BE GREAT!!!!! THESE PEOPLE DO NOT FOLLOW RULES. AND DO NOT READ EMAILS FROM COMPANIES THAT THEY ARE CONDUCTING PHYSICALS AND ETC FROM. WHAT A NIGHTMARE I THOUGHT I WAS GOING TO BE STARTING MY NEW JOB BUT THANKS TO hireright I DO... Read More »
 
 
 
Complaint Posted 7/29/2017
Bad! Bad!! Bad!!!
I wish I can give the less than zero star... Read More »
 
 
 
Complaint Posted 7/27/2017
TERRIBLE TERRIBLE!!! BE AWARE OF THEM..
I got the offer letter from a big company but they said that they have to wait for the background check report. So everything started from there. For Education background they asked me to provide my degree, transcripts which I did they they star... Read More »
 
 
 
Complaint Posted 7/11/2017
God This Experience Is So Bad
Please god end this terrible process. 2 weeks of hell and frustration. I understand the criminal history and drug testing report. But the employment back round part is a nightmare. If you do not have all your previous W-2s they will screw you. I... Read More »
 
 
 
Review Posted 6/30/2017
Incompetence doesn't come close
This place may have costed me a good job due to complete incompetence on their part. Like the other reviewer I'm going to end up withdrawing after TWO WEEKS OF NONSENSE!!!
First off they wanted to verify my diploma and could not get in contact wi... Read More »
 
 
 
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Additional Business Information
Hours   Customer Service Sunday 5pm PST to Friday 9pm PST (866)521-6995 Consumer Support Monday - Friday Phone   (949) 428-5800 Address   5151 California Avenue
Irvine, CA 92617
Website   http://www.hireright.com Email   sarah.lachapell@hireright.com
Contact   Sarah LaChapell Other  
 
 
 
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