Elias T.'s review of Laptopkey.com


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Complaint Posted 10/16/2020
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Should have just went through Logitech for free replacment part
I went looking at Laptopkey.com did not see my model Keyboard. I went ahead and submitted a form for requesting the Key I need on 9.13.2020 My message in request >> "Hello I was looking to order key retainer clips for Logitech MX Keys Model YR0073. If you have this replacement clip I would like to order some, my "E" key retainer clip needs to be replaced." On 9.15.2020 Support directed me to order: >> Message replied from Laptopkey Hello, Thank you for contacting us. You need key model LGT32, please use the link below to place your order: I submitted the Order on 9.15.2020 on October 7th I received an email from their support team saying the order returned. due to a typo in the zip code. I know these mistakes happen. It was I paid $13.23 for the one key, not a problem due to convenience when the key was shipped back then notified I would have to pay an additional $3.50 for shipping and handling to receive my order. I agreed to the additional charge, I still needed the key. Once the key got here on the Oct 14th I looked forward to making a quick fix to my keyboard, once opened the package the key was not black in color, it was grey, did not match the keyboard so I had to switch the clips from each key. I sent several pictures of the keyboard to their support to get the right key. At the end of the day- The price did not matter and support was great in communication, The convenience and the experience of this whole transaction was one of the worst I have had to deal with. I was not to please with the item received. I would have been better off dealing with the Logitech process of getting a new key for better convenience and a replacement faster.
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Additional Business Information
Hours   7:00 AM - 7:00 PM PST Phone   (800) 850-9661 Address   PO Box 9031
Canoga Park, CA 91309
Website   http://www.laptopkey.com Email   sales@laptopkey.com
Contact   Jason Marley Other  
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