4.6 star rating Rating - based on 287 reviews & complaints
This company's business is Computer laptop replacement keys.  
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Computer Equipment, Parts, and Supplies
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Customer Reviews, Ratings & Complaints
Review Posted 1/11/2023
Great Service
I ordered a keyboard for my Gateway CX201s on 1/8/2023 and received it by mail on 1/11/2023. Followed the replacement instructions in my old manual and it works great. Great job Thanks! Read More »
Review Posted 1/9/2023
Great website
I bought laptops keys for my ge 66 raider. I bought them form different websites and sellers and they all ethier had the wrong keys or didn't have them. They keys were a bit expensive compared to others but there the only ones that had it. So than... Read More »
Review Posted 12/15/2022
I had an issue that required personalized assistance and guidance to make a decision and I have to say I had the best experience with an outstanding customer service. They went above and beyond to help me solve my problem. I totally recommend the... Read More »
Review Posted 11/18/2022
Wonderful service/support and great product!
I received a response to a question I had on which model and part to order and was thrilled when I received the key cap and was able to install it on my laptop. I am very happy with their service & product and would definitely order from them agai... Read More »
Review Posted 11/1/2022
Great service an dproduct
I had a broken hinge on one of the keys on my laptop keyboard for years. I sort of got use to it but it always felt like I had a crappy keyboard. Then I found I was not too sure what key I needed, but the team at Laptopkey helped me... Read More »
Review Posted 10/25/2022
Great customer service
Ordered two times from this company (over the span of a year), and received great customer support w.r.t. making sure I got the correct key since I expressed doubts about it. I had an issue with one of the non-standard large keys of an old laptop... Read More »
Review Posted 10/14/2022
Fantastic service!
Customer service is phenomenal! There was an issue with my original order and I was contacted quickly with options. Turned out I'd ordered the wrong product (my fault), they helped me find the right one and replaced it at no cost. The product was... Read More »
Review Posted 10/3/2022
What an amazing service
I ended up ordering incorrect keys but the support personnel were very helpful. Within 4days, I was able to get the correct key and fixed my keyboard. The video guides are very helpful and installing the keys was a breeze. The products are great a... Read More »
Review Posted 4/13/2022
Amazing service!
I ordered the missing key on Apr 2nd, and received it 9 days later, which is uber fast where I live. The key was of the best quality and the installation guide was really helpful.
Overall a 10/10 experience, would recommend! Read More »
Review Posted 1/18/2022
Resolution is Fast
I received a damaged key but they reshipped another one right away. That's a great customer service. Kudos! Marcy Read More »
Review Posted 1/18/2022
Best Service
I know order delivery is affected by this Covid pandemic and unfortunately my order is one of them. But was able to ship my key order on time and I love the quality of my key. My laptop is like new again. Alice Read More »
Complaint Posted 1/17/2022
Slow response or they are just ignoring me?
I have sent them an email three days ago both by personal mail and using their site based contect form and there is no reply yet, I'm starting worry about my order :/ Read More »
Review Posted 7/19/2021
Quality product
I ordered last June 2 and just received my order this July 19. I know it took a long time but the customer service informed me about the arrival time due to the instances of covid-19. For my order, I received the correct ones and it is safely pack... Read More »
Complaint Posted 6/28/2021
I rarely write a review but this vendor is very deceiving. Their website says "Genuine Laptop Keyboard Replacement for Toshiba Satellite P755 (BACKLIT). Price: $108.88 Qty in stock: 979+, Condition: New Item Code: JKBT51" As you notice it says it... Read More »
Review Posted 5/18/2021
Professional and caring customer service! :)
I loved working with Laptopkey. When I received my priorly owned laptop without one key I thought all was lost. But the team at Laptopkey was great to carefully identify the type of keyboard and part needed, and I am now a happy camper! I highly r... Read More »
Review Posted 4/2/2021
Great Customer Service
I placed an order online for 3 replacement keys for my Acer Nitro 5. They were reasonably priced. That same day I received a email letting me know that, unfortunately, the keys I needed were out of stock. I was given alternatives, but none of them... Read More »
Complaint Posted 3/3/2021
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Disappointed 70 days a waiting for shipment
After 70 days the sales team ask me to confirm my address or my shipment is lost 1. The shipping address entered in the order form is incorrect 2. USPS lost the package. Really I disappointed & very sad they are thieves, my advice don`t buy from... Read More »
Business's response - on 3/4/2021
Hello, I'm really to sorry to hear about your experience. Don't worry though we will make things right for you. First, try to understand that due to covid-19, the mail reliability has been very poor in the last few months. Many postal workers ar... Read More »
Review Posted 2/8/2021
Great Service!
I got the 3 keys I requested correct fitment, black and backlit. The customer service was exceptional, I was helped with great care, courtesy, and promptly. Items were shipped to me in a fast amount of time. Great company to do business with. Read More »
Review Posted 12/29/2020
Excellent Customer Assistance
Just wanted to say what a great company you have. A***** in Customer service was very prompt and informative in helping me find the right item. The web page is well laid out and easy to navigate. Plus your prices are great! As myself and my roomm... Read More »
Review Posted 12/18/2020
Great costumer service and super fast shipping
I had trouble with other laptop key retailers in the past, but that definitely wasn't the case with I got my order within under two weeks from placing the order, even though it was an international order. The key is also of great qu... Read More »
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Additional Business Information
Hours   7:00 AM - 7:00 PM PST Phone   (800) 850-9661 Address   PO Box 9031
Canoga Park, CA 91309
Website Email
Contact   Jason Marley Other  
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