Tariq S.'s review of MINDBODY Inc.

MINDBODY Inc.

Preferred Members
ADC Technologies Group
0 miles
Praxis EMR
4.1 star rating 0 miles
AceReader
5.0 star rating 0 miles
Elizabeth Shutters
4.8 star rating 0 miles
         
Customer Reviews & Ratings
Complaint Posted 9/29/2016
. 1
. 0
TERRIBLE software, worse business practices.
Bottom line: This software does not do what it offers. More importantly, shady billing practices seriously impact their credibility. I was mistakenly billed for 3 months, and then flat out told that they would not correct the billing because I cancelled. Luckily this was all during recorded conversations and written messages, so I was able to contact my credit card and receive credit for the funds spent. But the hoops they make you jump through make it not worth it. DO NOT SIGN UP FOR MINDBODY. THEY WILL SCREW YOU OVER. Other complaints: -I spent over 60 horus over teh space of about 6 months trying to get it set up. Ultimately was not able to get it to work the way that I wanted. -The salesman offered a great offer when I started up. It was not honored. -Later when I express frustration an account retention specialist made a better offer. Though I offered written proof of the offers I was given by their personnell, they did not honor them. The only saving grace is there customer service representatives, who are quick to empathize, apologize... and then continue to not deliver. (I wouldn't be surprised if this company had a high turnover. You can hear it in the CSR's voice- they are disappointed as well.) Dont sign up for mindbody.
 
 
 
Was this review helpful? (2)
Send Message to Reviewer
Report abuse
How To edit your review
 
Additional Business Information
Hours   Phone   (877) 755-4279 Address   4051 Broad Street, Suite 220
San Luis Obispo, CA 93401
Website   Email   reviews@mindbodyonline.com
Contact   Simmons Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.