MINDBODY Inc.

1.8 star rating Rating - based on 12 reviews & complaints
 
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Customer Reviews, Ratings & Complaints
Complaint Posted 9/29/2016
TERRIBLE software, worse business practices.
Bottom line: This software does not do what it offers. More importantly, shady billing practices seriously impact their credibility. I was mistakenly billed for 3 months, and then flat out told that they would not correct the billing because I can... Read More »
 
 
 
Complaint Posted 2/24/2016
Stay away from Mindbody
Mindbody is a Terrible spa software company. The app is crap and has cost me money. Also, their processing company is a joke and all their hidden fees. Lots of wasted time and money with Mindbody and Transfirst (their processing company) Stay away... Read More »
 
 
 
Complaint Posted 12/6/2015
Tiny cells you cannot logically follow, a lot of ugly buttons that don't stand out, jenky drop down menus galore
I am a ux/ui lover and MindBody can suck a big one. The program on the backend looks like some jenky software spreadsheets. It's so so so complicated to buy an item, to charge a customer, to scan a card. They have a million ridiculous popup window... Read More »
 
 
 
Complaint Posted 5/28/2015
If you have problems, you will continue to have problems
We switched to MB 9 months ago. Customer complaints about setting appts online went up. The interface for doing so is not intuitive and so confuses our customers. The ONE thing we need from our service is to help set appts and present a easy, frie... Read More »
 
 
 
Complaint Posted 2/7/2015
Way too difficult!!!!!!!
Wow... this program was recommended and it has been nothing but problems... extremely difficult to manage almost like it is in Chinese. Whomever developed this managed to get some tremendous concepts (potential) all wrapped up in a ridiculous form... Read More »
 
 
 
Complaint Posted 11/10/2014
Terrible Service and policy
i did a processing of $28 for the month of october and they charged me $46 for processing. they will not refund it. worst company i've ever dealt with Read More »
 
 
 
Complaint Posted 3/17/2014
Terrible service, just terrible.
Can I rate this lower than 1 star? Ok, I am an owner of a martial arts school and I was told by the sales rep that I would have a free month AFTER my training was complete. Come to find out that they would not honor that agreement and wanted to ch... Read More »
 
 
 
Review Posted 1/8/2014
Great Software for many business models & Excellent Support Team
We have been in business 16 years and using Mindbody for 2 years now. We have a unique business model so it was difficult to find a software partner that could do everything we needed it to. Although it wasn't perfect in the beginning, Mindbody wa... Read More »
 
 
 
Complaint Posted 4/2/2013
Confusing and Overcomplicated
I have been a member of their service for about 4 months now, and I can say that there are some good features to the program. However, all in all, it is a buggy system that is VERY CONFUSING to use. It is set up on the user interface from the pers... Read More »
 
 
 
Review Posted 7/17/2012
Bonnia a.
I would be curious to hear your review of the software today. My understanding is that the IT Department has done a major overhaul and developed a better support and delivery capability. Read More »
 
 
 
Complaint Posted 6/16/2011
Review 6/16/2011
OK so I am going to be 100% honest here..mindbody software is HORRIBLE and the worse investment you can make in your business ever! Please run while you can. Let me give you a brief summary of why it sucks, if I were to be detailed we would be her... Read More »
 
 
 
Complaint Posted 4/5/2011
Review 4/5/2011
I have been using Mindbody Software for a yoga studio for over 2 years. It is much better than Darma Tribe which was previously used. The one complaint I have is with the Course and Workshop part of the software. With software updates this part ha... Read More »
 
 
 
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Additional Business Information
Hours   Phone   (877) 755-4279 Address   4051 Broad Street, Suite 220
San Luis Obispo, CA 93401
Website   Email   reviews@mindbodyonline.com
Contact   Simmons Other  
 
 
 
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