MINDBODY Inc.

1.4 star rating Rating - based on 21 reviews & complaints
 
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Computer Software Services
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Customer Reviews, Ratings & Complaints
Complaint Posted 9/18/2017
Check your mindbody invoice
Neil Shearer of the company suddenly decided to upgrade my subscription which I do not want on 24 August 2017 without my knowledge and agreement. I have since emailed their subscription department on Sept 5,Laura on Sept 7, Neil on Sept 9, Arianna... Read More »
 
 
 
Complaint Posted 9/13/2017
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Think LONG and HARD about doing business with them
This company tries their best to swindle you out of your hard earned money. I would not trust them with your business as they will get you in at a discounted rate then after you use their services for a while they will go up on the price, start br... Read More »
 
 
Business's response - on 9/13/2017
Hi Todd, Thank you for sharing your experience with MINDBODY. Our development team has been making changes to the features that are impacted by the issue that you are experiencing and are working towards a solution to the work item. In the interi... Read More »
 
Complaint Posted 5/12/2017
You'll grow old and spend money trying to cancel your account
Unexplained and large price increases, as well as failure to inform me that certain features were in addition to the already large monthly base fee. When I went to cancel my account because it turned out not to be the right fit for my business, I... Read More »
 
 
 
Complaint Posted 4/8/2017
Worst Software Company
Another bullshit price increase! Apparently emails were sent out months ago. Yeah right! I never received and email before the last $10/month price increase. Nor did I receive one before this $30/month price increase. I would have most certainly n... Read More »
 
 
 
Complaint Posted 4/1/2017
Support has suffered
MindBody Online had excellent support up until the past 14 months. In the past, they provided us with excellent, skilled support. The tech agents actually understood the product and provided excellent support. NOW, since their "improvement", their... Read More »
 
 
 
Complaint Posted 3/31/2017
Good luck closing your account
I purchased Mind Body for my uniquely-designed yoga business. I did receive some training from the company to set up the software, but the training pertained more to a standard business model. I asked to be paired with a training specialist who co... Read More »
 
 
 
Complaint Posted 3/3/2017
easiest things to get into, are the hardest to get out of, never a truer word for this company
The app itself is cool, and easy to use. The service is horrendous. I ve only had a few times when I was stuck and needed more help than the online seminars, and could not get responded too. I am not sure if this is due to being in New Zealand,... Read More »
 
 
 
Complaint Posted 2/17/2017
Do your research before you commit
Our salon has been open since 2009 and we were looking to upgrade our system and get ready to expand. We chose Mind Body at the time due to all the functions. Unfortunately, the there are too many functions which makes it way too complicated. Ther... Read More »
 
 
 
Complaint Posted 1/31/2017
DON'T USE MINDBODY THEY ARE THE WORST WHEN IT COMES TO CUSTOMER SERVICE
So frustrating this company is. I have sent over 6 emails and tried calling only to be on the phone for over an hour not get through and then they call you back 4 hours later when you are not available trying to cancel this contract. Then they sen... Read More »
 
 
 
Complaint Posted 9/29/2016
TERRIBLE software, worse business practices.
Bottom line: This software does not do what it offers. More importantly, shady billing practices seriously impact their credibility. I was mistakenly billed for 3 months, and then flat out told that they would not correct the billing because I can... Read More »
 
 
 
Complaint Posted 2/24/2016
Stay away from Mindbody
Mindbody is a Terrible spa software company. The app is crap and has cost me money. Also, their processing company is a joke and all their hidden fees. Lots of wasted time and money with Mindbody and Transfirst (their processing company) Stay away... Read More »
 
 
 
Complaint Posted 12/6/2015
Tiny cells you cannot logically follow, a lot of ugly buttons that don't stand out, jenky drop down menus galore
I am a ux/ui lover and MindBody can suck a big one. The program on the backend looks like some jenky software spreadsheets. It's so so so complicated to buy an item, to charge a customer, to scan a card. They have a million ridiculous popup window... Read More »
 
 
 
Complaint Posted 5/28/2015
If you have problems, you will continue to have problems
We switched to MB 9 months ago. Customer complaints about setting appts online went up. The interface for doing so is not intuitive and so confuses our customers. The ONE thing we need from our service is to help set appts and present a easy, frie... Read More »
 
 
 
Complaint Posted 2/7/2015
Way too difficult!!!!!!!
Wow... this program was recommended and it has been nothing but problems... extremely difficult to manage almost like it is in Chinese. Whomever developed this managed to get some tremendous concepts (potential) all wrapped up in a ridiculous form... Read More »
 
 
 
Complaint Posted 11/10/2014
Terrible Service and policy
i did a processing of $28 for the month of october and they charged me $46 for processing. they will not refund it. worst company i've ever dealt with Read More »
 
 
 
Complaint Posted 3/17/2014
Terrible service, just terrible.
Can I rate this lower than 1 star? Ok, I am an owner of a martial arts school and I was told by the sales rep that I would have a free month AFTER my training was complete. Come to find out that they would not honor that agreement and wanted to ch... Read More »
 
 
 
Review Posted 1/8/2014
Great Software for many business models & Excellent Support Team
We have been in business 16 years and using Mindbody for 2 years now. We have a unique business model so it was difficult to find a software partner that could do everything we needed it to. Although it wasn't perfect in the beginning, Mindbody wa... Read More »
 
 
 
Complaint Posted 4/2/2013
Confusing and Overcomplicated
I have been a member of their service for about 4 months now, and I can say that there are some good features to the program. However, all in all, it is a buggy system that is VERY CONFUSING to use. It is set up on the user interface from the pers... Read More »
 
 
 
Review Posted 7/17/2012
Bonnia a.
I would be curious to hear your review of the software today. My understanding is that the IT Department has done a major overhaul and developed a better support and delivery capability. Read More »
 
 
 
Complaint Posted 6/16/2011
Review 6/16/2011
OK so I am going to be 100% honest here..mindbody software is HORRIBLE and the worse investment you can make in your business ever! Please run while you can. Let me give you a brief summary of why it sucks, if I were to be detailed we would be her... Read More »
 
 
 
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Additional Business Information
Hours   Phone   (877) 755-4279 Address   4051 Broad Street, Suite 220
San Luis Obispo, CA 93401
Website   Email   reviews@mindbodyonline.com
Contact   Simmons Other  
 
 
 
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