Customer Reviews & Ratings
Complaint Posted 7/9/2021
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SCAM — Do NOT Sign up
Merchant One Credit Card Processing is the worst company ever. Sales person lied about almost everything: Customer Service, set-up, charge back disputes—lies, lies, lies.
First of all, the Clover has never worked, ever. I called asking to return it and was told customer service would assist me… HOURS on hold multiple times, never once have I spoken with a customer service representative. I have NEVER been able to use the system. And yet there are monthly fees. I worked part time for a store which also had a Merchant One Clover card reader and they’ve never been able to set it up or use it. Utter waste of money, time AND you have to find another processor. If you read the fine print of the 50 page contract, they state the opposite of the sale pitch, they will not give you a chance to dispute a charge back, they also bury a line in the fine print allowing them to arbitrarily charge you undisclosed fees if you do not process enough payments — an unspecified minimum (which you cannot do anyway because there is no customer service to help you set-up). RUN!!! I ended up using square and the fees are low, transparent and customer service is responsive and quick.
 
 
 
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Additional Business Information
Hours   Phone   (305) 534-1666 Address   524 Arthur Godfrey Road, Suite 300
Miami Beach, FL 33140
Website   http://www.merchantone.com Email   joseph@merchantone.com
Contact   Joseph Saka Other  
 
 
 
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