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Review 1/14/2011
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I ordered a p-51 mustang arf. When I got it and opened the box I realized that there were broken pieces and parts that didn't fit the plane. I called their customer service and after being cut off several times and sitting on holed for at least an hour I finally got to talk to someone. They said they would send me the parts. Low and behold I didn't receive a tracking number for these parts for a week and when I did finally get one, I tried to track it and it said the usps had only receive shipping info but not the package. I called nitroplanes again. They told me they had shipped the package a week prior and that usps was bad about updating their tracking info. So I called usps customer service regarding this and I received a letter th next day saying they never received the package from nitroplanes. Nitroplane lied to me about sending the package several times saying " usps must have lost it and we will send out another set" when they hadn't even sent the first one yet. I made the mistake of not checking their bbb rating and reviews before ordering from this company, if I had, I never would have ordered from them to begin with. Their customer service is terrible and their products are cheap broken and sent with wrong parts. DO NOT BUY ANYTHING FROM THESE LIARS!!!!!
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