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Not Good Service
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We purchased the garage door from AMARR of costco thinking their out source contracted agency is legitimate. Instead of AMARR, On Track sales representative arrived to my home March 2021 to assessed my garage size and capability of garage door I was purchasing. The Garage door was expensive, it amounted to $5,000.00. Agreement had been signed and down payment had been initiated. Per Representative, the door will be installed by June 2021 three months after down payment. Up to current, no garage door had been installed. The representative had been called several times on different times - his responses are different each time you call him. My relief was at least the sales representative was responding - he was not avoiding. I am wondering if we were scammed. I search for OnTrack reviews - there was mix satisfactory and dissatisfactory reviews. Are we one of the unlucky customers. I am thinking of involving costco.
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