On Trac Garage Door Company

4.6 star rating Rating - based on 17 reviews & complaints
Garage door repair and installation company.  
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Customer Reviews, Ratings & Complaints
Complaint Posted 7/1/2021
Not Good Service
We purchased the garage door from AMARR of costco thinking their out source contracted agency is legitimate. Instead of AMARR, On Track sales representative arrived to my home March 2021 to assessed my garage size and capability of garage door I w... Read More »
Review Posted 8/17/2012
Removal of Old Door - Installation of new one
Had heard about OnTrac at a visit to Costco. A sales rep came to my home and reviewed my options with me. His answers were straightforward and he seemed to know what he was doing and knew exactly which questions to ask. The reason why is because... Read More »
Review Posted 7/11/2012
Excellent experience
I used On Trac to install a new garage door purchased through Costco. Everybody I dealt with was helpful and professional, from the salesperson who came to our house for the initial consultation to the installer who completed the project. The whol... Read More »
Review Posted 6/5/2012
Highly Recommend
We used On Trac to install garage doors at two houses - our mother's house and our house.  The salesperson was very professional, explained the various doors, hardware, and warranties including the lifetime warranty, and provided us with a written... Read More »
Review Posted 6/1/2012
Professional Company
I got estimates from several garage door companies but decided to go with On Trac because the were very professional with excellent material and offer an excellent gold seal warranty which none of the other companies that I contacted offered. The... Read More »
Review Posted 5/17/2012
Great Job, Very Professional
We used Costco to find our garage door company. The salesperson came to the house, asked us questions, showed us samples and explained everything. The installation guys were on time, did a great job installing the door, made sure that everything w... Read More »
Review Posted 5/16/2012
On Track Garage Door Company
I purchased my garage door though costco. I had never heard of the company and the purchase was easy. The door was also cheaper than any other company and better quality. Read More »
Review Posted 7/22/2011
Review 7/22/2011
My garage door broke, so I called On Trac. They quoted a very reasonable price and promised a technician would arrive the next day. I was pleased to get a call the next morning from Dee, the technician, who verified his arrival time, showed up on... Read More »
Review Posted 6/20/2011
Review 6/20/2011
I wanted to express my appreciation for a great experience with your Ontrac servicemen. Jose and Herman came to our house today to install our new garage doors. They were both extremely polite and helpful. Before they started, they introduced them... Read More »
Review Posted 6/15/2011
Review 6/15/2011
In May, 2011, we moved into a new home after months of renovations. One of the last finishing touches needed were new garage doors. My husband had spotted some doors on a home in our old neighborhood that we thought would be perfect for us and I t... Read More »
Review Posted 5/26/2011
Review 5/26/2011
Recently (May 27, 2011)thru Costco Membership, On Trac Garage door company installed the Amaar Premium garage door with Lift Master ELITE 3850 opener at my resident. I had very nice experience working with On Trac Company thru out the whole proces... Read More »
Review Posted 1/27/2011
Review 1/27/2011
On-Trac installed my garage doors 13 years ago.
They are a pleasure to work with and their service is excellent.
They show up when they say they will. I have tremendous confidence in their technicians.
Jose Hernandez has been my technician from... Read More »
Review Posted 12/23/2010
Review 12/23/2010
Hi Dave Gibson, Just wanted to let you know that our door was installed yesterday and it finally finishes the nice look of our home.
Jose Mejia, the installer, worked all day by himself and did an excellent job. He patiently took the time to exp... Read More »
Review Posted 11/24/2010
Review 11/24/2010

I am writing this review because I am extremely satisfied with the customer service provided to my husband and I by this company. In particular, I would like to commend Dave Gibson and Jeff Miller. Both Mr. Gibson and Mr. Miller went above... Read More »
Review Posted 5/25/2010
Review 5/25/2010
My new garage doors were installed on 05/21 (Friday). The installers arrived on time and new doors were installed professionally. As you know my garage was converted to room before, the old door was sealed onto the frame. The preparation took quit... Read More »
Review Posted 9/15/2009
Review 9/15/2009
Mr Jose Arias installed my On Trac garage door on 8/20/09. He came at the appointed time. He was very personable, he worked quickly and efficiently. He was also quite meticulous and ensured that the door was clean and ship-shape. In short, he was... Read More »
Review Posted 9/8/2009
Review 9/8/2009
We were nervous about getting ripped off while shopping for a new garage door...On Trac was very professional, friendly and helpful. We thoroughly checked them out from BBB to the CSLB. We visited their website and realized that they were the co... Read More »
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Additional Business Information
Hours   Monday through Friday 8-5p.m. Weekend appointments available. Phone   (909) 799-8555 Address   1430 Richardson Street
San Bernardino, CA 92408
Website   http://www.ontracdoors.com Email   ccolton@ontracdoors.com
Contact   Chuck Colton Other  
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