Rae G.'s review of SmartCredit.com

SmartCredit.com

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Customer Reviews & Ratings
Complaint Posted 4/18/2013
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STAY AWAY
Let me first say this I wish I had found this website sooner! I tried their free trial, and went to cancel it, and it said I had to call. THEY DON'T ANSWER! SO I went in and was like ok the basic account is not too bad 17 bucks a month to get my score.
They charged me 30! Now here they are again charging me the right amount now 17 10 days before they are supposed too, and they still do not answer their phone. I can't even take my credit card off file from them. I do NOT suggest doing business with them!
 
 
Business's response - by RachelleAon 4/18/2013
Right now the hold time for customer service is less 5 minutes. Also, at anytime a caller can press 1 to leave a voicemail message. You will receive a call back within 24 hours. If you prefer, you can email supervisor@smartcredit.com. A supervisor will contact you today regarding your account.
 
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Additional Business Information
Hours   Monday - Friday 9:00 a.m. - 5:00 p.m. Internet based. Phone   (877) 372-3895 Address   3187 Red Hill Avenue Suite 100
Costa Mesa, CA 92627
Website   http://www.smartcredit.com Email   rachelle@consumerdirect.com
Contact   Rachelle Alexander Other  
 
 
 
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