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Review 12/13/2010
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Wouldn't recommend to anyone. Potential to be a great buy if what you purchase works. Ill equipt or disposed to deal with returns. The epitome of customer no-service.
I ordered a pair of Headrest Monitors which in turn Jerry had to order from the manufacturer. It took a couple days for him to place the order then a couple more to forward the package to me once he received it.
It did not have original packaging and one of the monitors was DOA. I called Jerry about the DOA monitor and he said I had to call the manufacturer instead. The manufacturer told me it was broken and to return it to the seller. I called Jerry back and relayed the information and sent the item back immediately. During our call he asked to put me on hold for a minute. When his other call dropped (10 minutes later) I discovered he was discussing a potential sale with someone else. When he realized he was talking to me and not the potential customer he asked if I could hold again so he could call them back!?!
Jerry said he forwarded my return about three days after he received it. Actually he said "there's a package that's been sitting here for a couple days, I just haven't opened it yet."
One week later he answered my call and said the screen was going to be repaired not replaced. Two weeks later he didn't answer my call and all other calls since. He stopped responding to emails about that time so I sent an email informing him that I would dispute the purchase unless I received my merchandise in two weeks.
Two months later: no word from Jerry, no headrest, disputed charge on credit card. Shortly afterwards Jerry emails me and profanely rambles how I don't understand business, profit margins, ask for the moon and stars but want it for pennies, bla bla bla. Completely baseless accusations and insults then demostrates an utter lack of understanding for customer service or cares how his competitors deal with returns or DOA. Pay $20 more somewhere else and deal with a professional.
After his initial email I started leaving reviews on various websites. Shortly afterwards I received TEN (10) fragmented emails on the same day from Jerry. Profane, jumbled, accusatory. My experience was similar to the previous reviewer. It makes one wonder if he is of sober mind when he responds to customer complaints.
If you gamble with Jerry and lose, be aware of the following credit card rules: Merchants who ship defective merchandise must pay return shipping from you to them and must credit the original purchase or replace/repair and ship back. If he doesn't send you a shipping label dispute the charge to your credit card immediately let them deal with him.
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