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Good product, terrible service
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I recently ordered a Cybex Arc trainer. The ordering and pricing were terrific and the actual Cybex is working very well - so that is the important part. If you are looking for good service, responsiveness I don't think you're going to be pleased. I paid extra for installation of the equipment on the second floor of my home and not only was the delivery 3 weeks later than promised, it was delivered by a shipper who sent 1 person to move a 500Lb shipment from his truck to my garage. The installation was to be performed by another company not the shipper, which was news to me. They were not coordinated all on when the product arrived and it took another 3 weeks to get someone to finally come out and move it from my garage to the second floor. They also only brought 2 people to move this product, which ultimately took 4 people. So the service side of this process has not been what I expected. Perhaps when you pay a discounted product you should expect services to be discounted....but either way when you spend almost $3,000 on something, you do expect some service.
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Business's response - by Marc E.on 2/1/2019
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Hi Anthony, we cannot locate this you in our database. If the you posted the review in error, may you please remove it. If you are a customer, may you please respond to this review or contact our office at monet@totalbodyexperts.com with your order number. We value each customer and want to provide the very best customer service experience.
Thank you!
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