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Review 7/19/2010
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I bought a 2005 Ford Mustang V6 on March 05th 2008 and they added a new car (5 YR. Quality Guard Plus Deluxe) protection plan when I bought it. I had a couple of problems with the company, the first time, when my car alarm that they installed didn't work and someone broke my window, the next time when my speedometer broke the sidelight stopped working and they wanted to charge a deductible, which i was later okay with. Then comes the next two and biggest issues. On February 2010, I had taken the car in for a repair when a friend of mine told me that my car had a serious issue with the coolant getting mixed with the oil. Okay, so I took it to the dealer and they charged me 100 dollar deductible and said they fixed the issue by sending the car to the nearest Ford Dealer, and flushing and refilling the coolant. Okay my car was fine for a bit and then on July 15th I took the car for repair for the same issue. They noticed that my car had a big problem and they didnt want to deal with the problem, so they sent it to Sunland Ford. Then I go to Sunland Ford and the service Advisor Debbie Pratt ignored and then helped us with a huge attitude. I didnt mind that in the beginning, i just wanted my car fixed until she called the warranty company stating that I had mixed the oil with the coolant and made the warranty company not issue me the repair and made me un-eligible for a free car rental. I got so mad because I actually took the car to a firestone and goodyear repair shop and they both said that it happens to most mustangs. That it happens when the Head Gasket breaks and I need to pay 1000 dollars to fix. Okay, My problem is still unresolved and the dealers Nissan and Ford and the warranty company keep telling me that its not their fault.
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