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Worst experience ever
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Ordering Wen last 2012 year turned out to be the worst experience ever!!!! I am not talking about the product itself, which btw is useless and every time i would use it i loose some portion of hair so i stopped using it and still have my first bottle.
However, this guys would charge me every month, sometimes delayed charge for late shipment which would end up to be $43. I had sent every single box back to them and NEVER got any refund back! Not to mention, I have called multiple times to cancel my account,
but apparently there is just no way to get out from this trap!!!!! Come on, guys, it is such a low way to make yr $$$! I am working 8 hours a day sometimes overtime, and every single month I get charged for something I don't use and I don't want!!!! I really
hope someone will find time and sue you !
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Business's response - on 6/3/2013
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Dear Anzhelika,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
We'd like to help in this matter. May we kindly ask you to fill out this webform http://www.wenhaircare.com/lp/cet. You are also welcome to send an email to us at customerservice@guthy-renker using the subject line RE: Trustlink Review. Please make sure to provide your full name and address as well a contact phone number where we can reach you. This will allow us to locate your account and contact you with a resolution in a timely manner.
Thank you very much and kindest regards,
Thomas
Guthy-Renker LLC, Corporate Escalation Team
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