Wen Hair Care

1.9 star rating Rating - based on 46 reviews & complaints
Say goodbye to your bad hair days. Wen® Cleansing Conditioner is designed to eliminate ordinary shampoo without sacrificing the integrity and beauty of your hair.  
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Customer Reviews, Ratings & Complaints
Complaint Posted 6/6/2013
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. 0
DO NOT BUY---THIS IS A SCAM
My boyfriend has been trying to get this cancelled for EIGHT months. He wasn't even told it was an auto-ship program to begin with. Now I've been emailing/facebooking them back and forth all day with NO resolution. Worst customer service I have ev... Read More »
 
 
Business's response - on 6/10/2013
Dear Anna, Thank you for your review. We appreciate the time you have taken to let us know about your experience. We'd like to help in this matter. May we kindly ask you to fill out this webform http://www.wenhaircare.com/lp/cet. You are also welc... Read More »
 
Complaint Posted 4/29/2013
. 1
. 0
grc*wen by chaz dean SCAM
I recently was charged by this company for aprrox. $35.00 I did not know who they were and what they sold until I got billed. I researched on the internet only to find out that other people were having similar problems and that they were selling h... Read More »
 
 
Business's response - on 6/3/2013
Dear Perry, Thank you for your review. We appreciate the time you have taken to let us know about your experience. We'd like to help in this matter. May we kindly ask you to fill out this webform http://www.wenhaircare.com/lp/cet. You are also w... Read More »
 
Review Posted 4/16/2013
. 1
. 0
Worst experience ever
Ordering Wen last 2012 year turned out to be the worst experience ever!!!! I am not talking about the product itself, which btw is useless and every time i would use it i loose some portion of hair so i stopped using it and still have my first bot... Read More »
 
 
Business's response - on 6/3/2013
Dear Anzhelika, Thank you for your review. We appreciate the time you have taken to let us know about your experience. We'd like to help in this matter. May we kindly ask you to fill out this webform http://www.wenhaircare.com/lp/cet. You are al... Read More »
 
Review Posted 4/8/2013
Tricky at First but Awesome Results Once You Get it Down!
So thankfully I did not order from the infomercial since I have read nothing but poor reviews. I did get mine through QVC and have been playing with it over the last few weeks. Here is the deal, each kind is different and it may take a while to ma... Read More »
 
 
 
Complaint Posted 4/3/2013
. 1
. 0
Very hard to get refund!!
I sent back my last shipment (had too much left from previous shipment). After I shipped the product back they still charged my card again! Now I have 2 charges on my card & all I was told on the phone was they have not received my shipment (I... Read More »
 
 
Business's response - on 6/3/2013
Dear Susan, Thank you for your review. We appreciate the time you have taken to let us know about your experience. We'd like to help in this matter. May we kindly ask you to fill out this webform http://www.wenhaircare.com/lp/cet. You are also w... Read More »
 
Complaint Posted 4/2/2013
. 1
. 0
They stole my money 2 weeks ago!!!
Yes. They dare to simply steal money out of my credit card. First of all, from all the bad reviews I have read, my situation is different since I have NEVER purchased or ordered any product from Wen. I DO NOT buy things from TV. I have a beautiful... Read More »
 
 
Business's response - on 6/3/2013
Dear Syl, Thank you for your review. We appreciate the time you have taken to let us know about your experience. We'd like to help in this matter. May we kindly ask you to fill out this webform http://www.wenhaircare.com/lp/cet. You are also wel... Read More »
 
Complaint Posted 3/2/2013
. 1
. 0
diappointed- had high hopes
after going though the 5 step process necessary to use WEN--rinse hair thoroughly, apply generously, add water, massage for several minutes, rinse thoughoughly, apply generously (yes,again) massage for several minutes, clip on top of your head and... Read More »
 
 
Business's response - by GR CETon 3/4/2013
Dear Amy, Thank you for your review. We appreciate the time you have taken to let us know about your experience. We'd like to help in this matter. May we kindly ask you to fill out this webform http://www.wenhaircare.com/lp/cet. You are also... Read More »
 
Complaint Posted 2/26/2013
. 1
. 0
Do not buy from wen website
This is a scam. I started the free trial with wen because I heard that they were good. Before my trial ran out, I noticed that money had been taken from my credit card for wen. I had not made the purchase. I called wen and asked them what happened... Read More »
 
 
Business's response - by GR CETon 2/27/2013
Dear Cynthia, Thank you for your review. We appreciate the time you have taken to let us know about your experience. We'd like to help in this matter. May we kindly ask you to fill out this webform http://www.wenhaircare.com/lp/cet. You are... Read More »
 
Complaint Posted 2/14/2013
. 1
. 0
Worst Customer Service EVER!!!
When I first ordered the product, I liked the way it worked. (I didn't place a reorder...found out they automatically start shipping it out..even before the time you are finished with the trial). After than shipment I called and had the shipments... Read More »
 
 
Business's response - by GR CETon 2/27/2013
Dear Molly, Thank you for your review. We appreciate the time you have taken to let us know about your experience. We'd like to help in this matter. May we kindly ask you to fill out this webform http://www.wenhaircare.com/lp/cet. You are al... Read More »
 
Complaint Posted 1/14/2013
. 1
. 0
Impossible to Cancel!!!
I ordered my first shipment of WEN about a year ago. I actually really liked the product at first, but my hair looks very greasy if I use it every day. I use it about once or twice a week now. That being said, I keep getting shipments of product t... Read More »
 
 
Business's response - by GR CETon 1/23/2013
Dear Katie, Thanks for your comment. I'd like to assist you in this matter. May I kindly ask you to fill out this webform: http://www.wenhaircare.com/lp/cet/ This will allow us to locate your account and contact you with a resolution. Thanks a... Read More »
 
Review Posted 12/18/2012
. 1
. 0
product never shipping
I ordered Wen, they held the money on my debit card but never fully pulled it so my bank released the funds. Guess I lucked out! Read More »
 
 
Business's response - by GR CETon 1/23/2013
Dear Andrea, Thanks for your comment. I'd like to assist you in this matter. May I kindly ask you to fill out this webform: http://www.wenhaircare.com/lp/cet/ This will allow us to locate your account and contact you with a resolution. Thanks... Read More »
 
Complaint Posted 12/16/2012
. 1
. 0
VERY MAD
I ordered try wen in the middle of november and ended up not getting it for three weeks because it was (back ordered). SO i called to see why and they said it was because of one of the free gift products. they said that if i cancelled that order a... Read More »
 
 
Business's response - by GR CETon 1/23/2013
Dear Ashley, Thanks for your comment. I'd like to assist you in this matter. May I kindly ask you to fill out this webform: http://www.wenhaircare.com/lp/cet/ This will allow us to locate your account and contact you with a resolution. Thanks... Read More »
 
Complaint Posted 11/15/2012
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. 0
TERRIBLE!!! HUGE SCAM!!!
ok my story is like a lot of other on here! I've been trying to fix this scam for the last 2-3 months. I ordered the trial for WEN back in September for 29.95 I received it SEVERAL days later I think it was actually close to 2-3 weeks. I tried the... Read More »
 
 
Business's response - by GR CETon 1/23/2013
Dear Stephanie, Thanks for your comment. I'd like to assist you in this matter. May I kindly ask you to fill out this webform: http://www.wenhaircare.com/lp/cet/ This will allow us to locate your account and contact you with a resolution. Than... Read More »
 
Complaint Posted 10/23/2012
. 1
. 0
Cancelled my credit card # so Wen can't Auto-ship & charge!
I ordered Wen on Sunday evening. I ordered what I thought was trial for $29.95. I was then prompted to set up an online account. I did so. This is where I saw Wen already has another shipment ready to go out on November 19th., I called customer se... Read More »
 
 
Business's response - by GR CETon 10/24/2012
Hi Heather, Thanks for your comment. I'd like to assist you in this matter. May I kindly ask you to fill out this webform: http://www.wenhaircare.com/lp/cet/ This will allow us to locate your account and contact you with a resolution. Thanks a... Read More »
 
Complaint Posted 10/15/2012
WORST PRODUCT EVER
I did not like this product at all. It left my hair so greasy and if you order it once you are signing up for a constant supply every two months, I called and cancelled the account, first customer service is horrible. You have to pay to return the... Read More »
 
 
 
Complaint Posted 9/27/2012
Predatory business practices
The product is fine even good but as many people have stated before their business practices are predatory. I completely support creative people making lots of money, but I do not support unethical business practices. When you "try" the product, t... Read More »
 
 
 
Review Posted 9/25/2012
Wen
Hey guys I bought my wen from amazon so I didnt have to deal with the shippment problems also I learned a little goes a long way! Just a tip. Read More »
 
 
 
Complaint Posted 9/16/2012
. 1
. 0
overall Scammers
the product is great no one really doubts that....however the company is out for your money!! they set you up for an auto shipping program which can easily go unnoticed and then when they ship out the next supply they don't send you a conformation... Read More »
 
 
Business's response - by GR CETon 9/17/2012
Hi Kam, Thanks for your comment. I'd like to assist you in this matter. May I kindly ask you to fill out this webform: http://www.wenhaircare.com/lp/cet/ This will allow us to locate your account and contact you with a resolution. Than... Read More »
 
Review Posted 9/10/2012
. 1
. 0
Worst online company ever!!!
I ordered my first shipment of wen for 29.95. I absolutely hated the product in my hair. I have naturally curly hair so I was interested to see how well it worked. I am a hairdresser and have seen some of my clients happy with this product. Howeve... Read More »
 
 
Business's response - by GR CETon 9/10/2012
Hi Amy, Thanks for your comment. I'd like to assist you in this matter. May I kindly ask you to fill out this webform: http://www.wenhaircare.com/lp/cet/ This will allow us to locate your account and contact you with a resolution. Than... Read More »
 
Complaint Posted 7/5/2012
. 1
. 0
Poor Customer Service
My mother introduced me to Wen and I loved it. I ended up ordering it for myself, although after I placed my order and clicked on the button stating that my billing address was the same as my shipping address, I figured I would receive my shipment... Read More »
 
 
Business's response - by GR CETon 9/10/2012
Hi Ashley, Thanks for your comment. I'd like to assist you in this matter. May I kindly ask you to fill out this webform: http://www.wenhaircare.com/lp/cet/ This will allow us to locate your account and contact you with a resolution. T... Read More »
 
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Additional Business Information
Hours   Customer Service: 1-800-964-1892 (24/7) www.wenhaircare.com/cet Phone   (800) 964-1892 Address   41550 Eclectic Ave. Suite 200
Palm Desert, CA 92260
Website   Email   customerrelations@guthy-renker.com
Contact   Customer Service Other  
 
 
 
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