Jor's review of Western Exterminator Company

Western Exterminator Company

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Complaint Posted 1/22/2010
Jor
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Review 1/22/2010
My house was burglarized & ransacked. Avoid this company. The process started pleasantly enough. We scheduled the termite tenting, they came out on time... But we left their crew SPECIFIC instructions to turn on our home alarm system as they came & went during the 3-day fumigation process & they didn't do it. It's common sense that when you put a giant tent on your house, you're announcing to the neighborhood that you won't be home for several days. So you would think they should have experience with securing their customers’ residences. Instead, I woke up Saturday morning to frantic calls from a friend that he had called my home, the termite crew answered, & they told him that the house had been robbed. Did they call me directly or leave me a message? No. I have no idea why. When I rushed home in a panic to see what had happened, the fumigation crew was gone. They had left my window & back door WIDE OPEN with the house completely unsecured. Again, they didn’t set the alarm even after the robbery. They didn’t even stick around to make sure everything was okay. The entire house was trashed & my belongings where literally everywhere (I’ve attached photos to this review). And inexplicably -- the index card I gave them with my alarm code was left on a table right next to the window by the front door, visible from the outside! In other words, had they actually turned on the alarm (which they admitted that they didn't) it wouldn't have done any good since they left the entry code visible to anyone who came to the door. It's literally taken us a week to clean up the mess & catalogue what items were stolen. But so far it's looking like we're out possibly around $25,000 in stolen property. Add to that the few thousand in repairs for the damage caused by the burglars. I contacted the branch manager of the company hoping they'd do the right thing & help me out with the costs... And what was his answer? "Read the fine print on the contract. We're not liable." To be fair, he did say I wouldn't have to pay the additional $2,000 I owed for the fumigation. But they didn’t make this offer. I had to call him myself & request that I not have to pay. I also asked for my deposit of $1,090 back. He said he'd try to refund it. That was two weeks ago. I haven't heard from the company since. They haven't followed up to see how we're doing. And I haven't received my deposit back. Look -- I know that things like this happen sometimes. Yes, I'm extremely angry that they didn't secure our home as promised. But the unforgivable part was the company's apathetic response afterwards to a long time customer. Had they even attempted to make things right it would've gone a long way.
 
 
 
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Additional Business Information
Hours   Phone   (800) 698-2440 Address   305 North Crescent Way
Anaheim, CA 92801
Website   http://www.west-ext.com Email   dbyrne@west-ext.com
Contact   Debbie Byrne Other  
 
 
 
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