Carolina Furniture Concepts, Inc.

2.3 star rating Rating - based on 21 reviews & complaints
Largest Furniture Store in Western North Carolina.  
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Customer Reviews, Ratings & Complaints
Complaint Posted 3/15/2019
cheap furniture from an expensive store
My husband & I bought a Best brand recliner and reclining sofa from CFC 2 years ago. We purchased a 5 year warranty and have had them out twice to refill the stuffing in both pieces and to repair a hole in the sofa. It was, apparently, custom made... Read More »
Review Posted 1/12/2019
1st time customer
Our initial experience with CFC has been positive. Our salesperson was Lily Scott. Lily was very courteous and knowledgeable. Lilly spent time going over options with my wife, and never made us feel rushed. Would definitely work with her again. Al... Read More »
Complaint Posted 6/14/2018
WORST COMPANY The delivery date has passed so I decided to try and track the order. The online site shows that you can track the order but when the page comes up there is no place to plug in your order number. My First WORST experience I ever had... Read More »
Complaint Posted 7/11/2017
All around terrible experience!!
*****WORST COMPANY THAT I HAVE EVER DONE BUSINESS WITH***** - General Manager cannot assist with tracking orders. We've escalated this to Stephanie, General Manager, who promises phone calls with updates - you'll never hear back from Stephanie. Sh... Read More »
Complaint Posted 10/13/2015
Terrible customer service
The store in Arden, NC managed by Mary has the worst customer service of any store I ever had the mispleasure of dealing with. If you buy from them you'd better love the product because you're stuck with it. Mary does everything in her power to gi... Read More »
Complaint Posted 11/26/2014
Horrible customer service
I bought a coffee table in the Waynesville store that their employees loaded up while I was paying for it. When I got home two of my neighbors carefully unloaded it. As soon as they set it on the ground at my house we all saw a scratch on the top... Read More »
Complaint Posted 8/20/2014
Made Defective Purchase Replacement Extremely Difficult and Long
My Experience with Carolina Furniture Concepts was the worst I have ever had. I had to file a dispute with my credit card company and have original funds revoked before Carolina Furniture Concepts would replace a defective chair. The representativ... Read More »
Review Posted 7/28/2014
Happy customer & friends
I read all the reviews and came to a conclusion that some of the customers didn't take time to have a clear understanding of what they were doing! Like most people some have to blame someone other than them self. I have done business with C.F.C. s... Read More »
Complaint Posted 4/9/2014
Dishonest and don't stand behind their products
We purchased a top-of-the-line leather couch from Carolina Furniture on 12/202013, in fact, the most expensive couch in the store. It has an electric recliner, so we were worried that the couch would not work when the power goes out. The salesman... Read More »
Review Posted 10/10/2012
Great Store and People!
We went into the store to buy a mattress. Had shopped everywhere and couldn't find the price and quality we were looking for. My wife has knee problems and joint problems so we really needed to find something that was a great fit for us. The sales... Read More »
Review Posted 10/7/2012
Pleasant Experience
I visited Carolina Furniture Concepts about two weeks ago. My over all experience was very pleasant and satisfactory. The store was very clean and smells good. My sale person was very courteous and helpful. She was unlike furniture sale person. Sh... Read More »
Complaint Posted 2/1/2012
Terrible Customer Service
It has now been almost 4 months and we have still not received our furniture. After 2 wrong orders we are still waiting for the piece we ordered in Oct of 2011. No one from the showroom in Arden will return our calls which began well before Chri... Read More »
Complaint Posted 1/31/2012
I am disabled and in wheelchair got to front door and wife had to move a chair so i could get into isle,thats as far as i made it. Place is so crammed with over priced furniture we left. I was looking for a power recliner so i asked a tall blonde... Read More »
Review Posted 12/9/2011
CFC Rocks!!!
So I am a serious shopper, and I like a store that respects that and CFC does all the way. This furniture store has a great selection, and I was just dazzled by all the options, I mean not only can I check out different sofas, but each sofa has lo... Read More »
Review Posted 8/26/2011
Review 8/26/2011
I have shopped at Carolina Furniture Concept in Waynesville for both my home in the area, as well as my regular home. I have bought living room, dining room, bedroom sets, and mattresses. The staff has always been very inviting without being pushy... Read More »
Complaint Posted 8/21/2011
Review 8/21/2011
Sleazy Operation. Place sold me a bed after a lengthy discussion about what would be included in the price they quoted me. After paying I went to pick it up at the warehouse and they would not include the bed rails we had clearly discussed as part... Read More »
Complaint Posted 4/29/2011
Review 4/29/2011
Waynesville store was clean and well set up. Salesman who helped me on Sept. 17, 2010, was courteous. However the loveseat delivered to me on Dec 18, 2010, had torn fabric and twisted frame damage and was of less quality than the showroom pieces w... Read More »
Review Posted 11/15/2010
Review 11/15/2010
Had the best furniture shopping experience!!!

Bought a new living room suit from the Wayneville Store! They did not have the suit I wanted in stock however they ordered with a RUSH. I got it 2 weeks before they told me which made the whole expe... Read More »
Complaint Posted 11/6/2010
Review 11/6/2010
dont shop here! totally unprofessional! today my husband and i went to CFC in waynesville nc to shop for a bedroom suite. we found something that we liked but wanted to continue shopping elsewhere, just as most people about to spend thousands of... Read More »
Complaint Posted 6/23/2010
Review 6/23/2010
We picked out a recliner to purchase, we were told there were 2 in stock. We paid for the recliners and when we picked them up and took them home, they were a different product. They sold us one product and gave us another. It took us several trip... Read More »
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Additional Business Information
Hours   Monday-Saturday, 10am-7 pm. Sunday, 12pm-6pm. Phone   (828) 681-5011 Address   100 Airport Rd
Arden, NC 28704
Website Email
Contact   Brian Carmack, Customer Service Manager Other  
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