Carrington Mortgage Services, LLC

3.1 star rating Rating - based on 72 reviews & complaints
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Mortgage Services
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Customer Reviews, Ratings & Complaints
Complaint Posted 10/29/2015
Tamara L.
Carrington is the worst company ever. My Mortgage was sold to them on 10/02/15. My October payment had already been taken and reported to them by Chase at the time of the sale but Carrington took a second payment causing several over drafts on my... Read More »
Complaint Posted 10/23/2015
Debra K.
WORST COMPANY EVER! Fraudulant company
Citi sold my mortgage to rinkie dink company. Its been less than a year and Ive had so many problems. I got a letter this month showing my ex-husbands name on it.... so i called them. Their telling me that he is on the loan. Im like noooo I have m... Read More »
Review Posted 10/21/2015
Louis P.
avoid at all costs
are mortgage was bought buy them from chase .everything was fine for a couple years .then they said we owed a payment from 3 years ago with the old company when are records show we did not .so they stopped taking are payments and sent us foreclose... Read More »
Complaint Posted 10/16/2015
Star P.
Bank Of America had my loan and sold it Carrington.. WOW.. WHAT A NIGHTMARE!! They have to be the worse mortgage lender EVER! I have had NOTHING but problems with this company from day one!! They have to be the most rude and heartless and UNPROFES... Read More »
Complaint Posted 9/25/2015
Heidi N.
Try to get away from this company if you can.
I would like to make a complaint against Carrington Bank. Bank of America sold my mortgage to this company in April of 2015 with no notice to me. Carrington Banks has increased my mortgage payment with no explanation. When I try to call to ask, th... Read More »
Complaint Posted 8/5/2015
Melissa M.
Carrington Mortgage is AWFUL
My ex-husband's loan was transferred to Carrington Mortgage and my name is still on this as he has not refinanced as he was supposed to. I received notification that Carrington Mortgage ran my credit yesterday and it lowered my credit score. I cal... Read More »
Complaint Posted 5/19/2015
Bonnie S.
Carrington Mortgage is a JOKE
I called to have my payoff faxed to me, I am told yes it will be done. I wait several hours, still not done, call back and am informed it will take 24 to 48 hours!!!!!! I said that is ridiculous and at that point lady gets rude with me and says it... Read More »
Complaint Posted 5/1/2013
Celia R.
My Parents recently filled an insurance claim for storm damage to our house everything was approved they received a check and everything was going right we were finally going to get our new roof. Only thing was that the insurance check was under b... Read More »
Review Posted 1/25/2013
Rosa R.
Carrington Mortgage Services, LLC
Having my Loan bought by Carrington Mortgage was the best thing that could have happened to me. After over two years of trying with Citi to get an approval on a HAMP Modification and sending the paperwork again and again nothing was ever approved.... Read More »
Review Posted 11/15/2012
Stephanie H.
Carrington Is Horrible
This company is HORRIBLE...they purchased our loan from First Franklin and at first we thought they were really for us..well they suggested that our interest rate was to high so they wanted to lower it that was great so we thought but they did not... Read More »
Review Posted 7/25/2012
Rora Munoz
Thank you
Carrington Mortgage Services suprisingly was able to closed my loan and got me my first investment property! I lost hope when i was denied by my first lender due to high debt ratio supposedly. Then my sister referred to Brian Tran who closed her r... Read More »
Review Posted 7/23/2012
cong t.
Greedy company
Due to USPS bad service the check payment was sent on June 6, 2012 but reached their office on June 19. Despite my calls and explanations they still slapped me with late fee of $79.95. From one stupid supervisor to next as stupid as the first , ke... Read More »
Complaint Posted 3/29/2012
Enid C.
Don't do business with them
Horrible mortgage company. They bought my mortgage from another company and I have had nothing but issues with them. I get treated horribly everytime I speak to a customer service rep. I have had charges added to my account and nobody can explain... Read More »
Complaint Posted 3/22/2012
Marco P.
Carrington Mortgage owns Atlantic and Pacific Realty and they both are TERRIBLE!!!!
If you can steer clear of these incompetent boobs that have no clue about how to be proficient in Real Estate and Mortgages, HEED THIS WARNING. They will only return your emails and phone calls WHEN THEY WANT TO They will keep you waiting until... Read More »
Complaint Posted 1/30/2012
Great rate with low quality of service
Every one know what is signature mean, but the company's employee did not know. They do provide very good rate, but their employee's quality is too low. This company needs to have a seminar to train their employee “what is signature?” Because thei... Read More »
Complaint Posted 1/4/2012
Francie L.
Horrible experience
Our experience with Carrington was the most horrific experience we've ever had in buying a house. I must say this was one of the worst loan processing fiasco's I have been involved with having purchased 5 homes previously. It was an insult to us a... Read More »
Complaint Posted 11/14/2011
Off R.
Review 11/14/2011
CMS is a subsidiary of Carrington Financial, a holding company based out of Connecticut. We are in the process of purchasing a home through CMS and it has been more than six months. Our loan processor keeps requesting the same documents over and o... Read More »
Complaint Posted 11/9/2011
Paul J Z.
Review 11/9/2011
Carrington did a loan modification without my signature. I am the borrower my ex wife is the co borrower. Also the notary who they said notorized the documents did not. Read More »
Review Posted 10/27/2011
Brian C.
Review 10/27/2011
I worked with Nita Panda at Carrington Mortgage on refinancing my adjustable loan. Nita went above and beyond what anyone has ever done for me and the end result was I was able to lower my mortgage payment from 1,755 to 1,403 including taxes and i... Read More »
Review Posted 10/20/2011
Regina C.
Review 10/20/2011
I had the very best experience with my specialist Nita Prada, who not only walked me through the entire process, but ensured that during my refinance that I was given the best rate. I wish that there were more people like her in the world. Read More »
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Additional Business Information
Hours   Phone   (949) 517-7117 Address   1610 East Saint Andrew Place Suite B-150H
Santa Ana, CA 92705
Website Email
Contact   Chuck Houston Other  
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