Carrington Mortgage Services, LLC

3.0 star rating Rating - based on 82 reviews & complaints
 
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Carrington Mortgage Services, LLC Categories
Mortgage Services

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Customer Reviews, Ratings & Complaints
Complaint Posted 11/3/2016
What an aweful company
I am a real estate agent who has a listing that is a short sale with you guys. I can't even submit the offer I have for the house because you cant discuss anything with me. Was not told that the 3rd party authorization needed a password. It is ver... Read More »
 
 
 
Complaint Posted 10/1/2016
debt collection agency
PNC sold my mortgage to this company - rude - no help, after the mortgage transfer. Sends me bills for mortgage payments not due. I have never missed a payment and never been late. I was still treated like a delinquent. Wish there was a minus star... Read More »
 
 
 
Complaint Posted 9/9/2016
Is This Even a Real Company?
If I could give this company lower than one star I would. My mortgage was sold to them by Bank of America a month ago. Since that time I have tried to call them several times a day over the past several weeks every time a get a message that the al... Read More »
 
 
 
Complaint Posted 7/26/2016
The worst mortgage company ever!!!!
I have contacted Carrington about a half dozen times since they acquired our home mortgage loan from B of A in 9/2015. Apparently the staff that opens their mortgage payment mail do not know how to read the mortgage coupons. I always pay extra tow... Read More »
 
 
 
Review Posted 5/2/2016
Please helpme, all i have left are my mrmories and many if them are still in the house, did you lie to me intentionally or wa
I hope someone at carrington actually reads these reviews!i am so stressed and dissappointed in carrington, i knew i was going to end up loosing the house, when we moved to sc, we had no ideamy husband would bevome fatally ill,to the point of his... Read More »
 
 
 
Complaint Posted 4/15/2016
Carrington Mortgage Services, LLC and Chase Bank (as a private client)
This is the worst customer service company and I blame Chase Bank for this cluster mess. As private clients of Chase I expected better service. Chase lowered the monthly payment once I got to understand the property tax. Well Carrington who also b... Read More »
 
 
 
Review Posted 3/24/2016
very pleased
I was applying for a refinance and they were polite,were easy to get a hold of and very professional. I would especially like to honor Chris for all the time and effort he took to take care of my loan. Very happy Charles L. Read More »
 
 
 
Review Posted 1/29/2016
and i though bank of america was bad this takes the cake !!
tried dealing with your costumer service only to be hung up on ! ( now you your company ) wish to go up on my loan without reason ! i pay the taxes my self not you or your company !your company has received a refund in the amount of the taxes whic... Read More »
 
 
 
Complaint Posted 1/18/2016
Worst Company Ever
Bank of America sold my mortgage to Carrington, it is the worst company ever to do business with. Rude customer service. Hate calling for anything as the voice command says: This is a debt collector trying to collect a debt. I have a mortgage, I f... Read More »
 
 
 
Complaint Posted 12/1/2015
worst company ever
Chase sold my mortgage to Carrington 2 months ago and this is the worst company i have ever had to do business with. Customer service and management are very rude and no help at all. I am considering a refinance to get away from this company. Read More »
 
 
 
Complaint Posted 10/29/2015
WORST EXPERIENCE OF MY LIFE
Carrington is the worst company ever. My Mortgage was sold to them on 10/02/15. My October payment had already been taken and reported to them by Chase at the time of the sale but Carrington took a second payment causing several over drafts on my... Read More »
 
 
 
Complaint Posted 10/23/2015
WORST COMPANY EVER! Fraudulant company
Citi sold my mortgage to rinkie dink company. Its been less than a year and Ive had so many problems. I got a letter this month showing my ex-husbands name on it.... so i called them. Their telling me that he is on the loan. Im like noooo I have m... Read More »
 
 
 
Review Posted 10/21/2015
avoid at all costs
are mortgage was bought buy them from chase .everything was fine for a couple years .then they said we owed a payment from 3 years ago with the old company when are records show we did not .so they stopped taking are payments and sent us foreclose... Read More »
 
 
 
Complaint Posted 10/16/2015
AVOID THIS COMPANY IF AT ALL POSSIBLE!!!!
Bank Of America had my loan and sold it Carrington.. WOW.. WHAT A NIGHTMARE!! They have to be the worse mortgage lender EVER! I have had NOTHING but problems with this company from day one!! They have to be the most rude and heartless and UNPROFES... Read More »
 
 
 
Complaint Posted 9/25/2015
Try to get away from this company if you can.
I would like to make a complaint against Carrington Bank. Bank of America sold my mortgage to this company in April of 2015 with no notice to me. Carrington Banks has increased my mortgage payment with no explanation. When I try to call to ask, th... Read More »
 
 
 
Complaint Posted 8/5/2015
Carrington Mortgage is AWFUL
My ex-husband's loan was transferred to Carrington Mortgage and my name is still on this as he has not refinanced as he was supposed to. I received notification that Carrington Mortgage ran my credit yesterday and it lowered my credit score. I cal... Read More »
 
 
 
Complaint Posted 5/19/2015
Carrington Mortgage is a JOKE
I called to have my payoff faxed to me, I am told yes it will be done. I wait several hours, still not done, call back and am informed it will take 24 to 48 hours!!!!!! I said that is ridiculous and at that point lady gets rude with me and says it... Read More »
 
 
 
Complaint Posted 5/1/2013
CARRINGTON IS THE WORST MORTGAGE COMPANY BAD CUSTOMER SERVICE LIARS MAKE UP STORIES!!!
My Parents recently filled an insurance claim for storm damage to our house everything was approved they received a check and everything was going right we were finally going to get our new roof. Only thing was that the insurance check was under b... Read More »
 
 
 
Review Posted 1/25/2013
Carrington Mortgage Services, LLC
Having my Loan bought by Carrington Mortgage was the best thing that could have happened to me. After over two years of trying with Citi to get an approval on a HAMP Modification and sending the paperwork again and again nothing was ever approved.... Read More »
 
 
 
Review Posted 11/15/2012
Carrington Is Horrible
This company is HORRIBLE...they purchased our loan from First Franklin and at first we thought they were really for us..well they suggested that our interest rate was to high so they wanted to lower it that was great so we thought but they did not... Read More »
 
 
 
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Additional Business Information
Hours   Phone   (949) 517-7117 Address   1610 East Saint Andrew Place Suite B-150H
Santa Ana, CA 92705
Website   http://www.myloan.carringtonms.com Email   chuck.houstonjr@carringtonmh.com
Contact   Chuck Houston Other  
 
 
 
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