First American Home Buyers Protection Corporation

1.3 star rating Rating - based on 107 reviews & complaints
This company's business is providing home warranty services.  
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First American Home Buyers Protection Corporation Categories
Business Services
Extended Supplemental Warranty Programs
Homeowner Insurance and Warranty Services

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Customer Reviews, Ratings & Complaints

Complaint Posted 5/20/2016
Home Buyer Beware...What did I pay for- PROTECTION - pfffttt
Let me start of my saying working with First American Home Buyers Protection Company (FAHBPC) has just been a nightmare when buying and being in our new home should be a wonderful feeling. We moved in November and our realtor forgot to add the hom... Read More »
 
 
 
Complaint Posted 8/10/2015
STAY AWAY FROM THIS COMPANY
Whatever you do stay away from this company! They sent a person out to repair my fan, the guy drops the fan and breaks it so I now need a new fan ok simple enough. He leaves to get a new fan, now the new fan doesn't fit where the old fan goes so h... Read More »
 
 
 
Complaint Posted 9/26/2014
DECLINE'S SERVICE AND DOES NOT HONOR CONTRACT
THIS COMPANY IS FRAUDULENT. MY FIRST CALL FOR AIR CONDITIONER SERVICE AFTER PAYING THE 1 YEAR FEE OF $744. CHARGING MY AIR CONDITIONER ON A 100 DEGREE DAY WAS DECLINED. SERVICE TECH TOLD ME THIS WAS HIS 3RD DECLINE THAT DAY. THEY THEN WANTED ME TO... Read More »
 
 
 
Review Posted 8/11/2014
Don't do business with this company!
Had A/C compressor go out on a Thursday. Someone came on Friday to check it, needed a new compressor. It is now Monday and someone might be here to repair it tomorrow. I live in south Texas where the temperatures are around 100F with high humidity... Read More »
 
 
 
Review Posted 6/20/2014
Great service
I have nothing but excellent service from this company. Had an AC problem and they were there and made rather large repairs. 4 months later, had a minor problem with heater/thermostat and they discovered a problem with my heater/ac unit and replac... Read More »
 
 
 
Complaint Posted 9/11/2013
Do not waste your money. There are far better Companies based on my experiences.
For three months, during the summer, I have had an air conditioning problem, in Arizona. I have received promise after promise. They are going to call me within two hours, the next day or within two business days. They don't call back. They just h... Read More »
 
 
 
Complaint Posted 8/19/2013
First American Home Buyers Protection Warranty Insurance does not keep it's word.I
I would have to agree with the previous 101 people that First American Home Buyers Warranty Insurance collects my payments faithfully every month, but now that our air conditioner developed a Freon leak and the A-coil needs to be replaced, they wa... Read More »
 
 
 
Complaint Posted 6/23/2013
Nothing more than a scam. Do not buy into their promises.
First American Home Buyers Protection promises coverage when needed and promises piece of mind in large appliance breakdowns. This is a complete scam. They will do whatever it takes to get out of paying for and replacing anything they say they cov... Read More »
 
 
 
Complaint Posted 6/3/2013
*********DO NOT USE First American Homebuyer Protection or the company for anything**********
*********DO NOT USE First American Homebuyer Protection or the company for anything********** Find another company!!!!! My plumbing has been backed up now SINCE MAY 23, 2013. First America was contacted before Memorial Day weekend by my husband to... Read More »
 
 
 
Complaint Posted 11/30/2012
WORST COMPANY TO HANDLE EMERGENCIES!!!
We have home warranty with them from buying our house. Last night, 11/29/2012 at around 6 pm our kitchen flooded due to plumbing stoppage and water is gushing from the toilet in the half-bath close to the kitchen. Looked at the home warranty paper... Read More »
 
 
 
Review Posted 11/1/2012
Better off before First American Home Buyers Protection
Just know what you're getting into with this service. They're nice enough folk (don't yell at them if you have a beef...they're just people) but they have the agenda to save money and they save that money by keeping your money. If I had to do it a... Read More »
 
 
 
Review Posted 10/31/2012
Horrible Service
First American Home Buyers Protection Corporation is the worst company - DO NOT buy home owner's insurance from them. We have been without heat for two weeks waiting on a response from this company. This summer in the 110 degree weather we were to... Read More »
 
 
 
Complaint Posted 10/30/2012
Unlawful and Untrustworthy Business
This company sales person provided false information regarding their home warranty plans and their coverage. They are good company if you just pay your monthly premium, but if you make a claim they try to find a loop hole to not cover your case. I... Read More »
 
 
 
Complaint Posted 8/30/2012
SCAM and Very Underhanded DO NOT BUY
I have had American Homeshield and had minor issues with their service, so I decided to try First American Home Buyers because they were cheaper also. I paid for the extra coverage and my first claim was today and it was denied. I had to pay $60 b... Read More »
 
 
 
Complaint Posted 8/16/2012
Insist on Performance by First American HBPC
I've read a disturbing number of complaints about First American HBPC. Maybe a class action suit will be sensible, although I haven't decided to go there yet. And, I can't say if other providers are more responsible, but I am approaching my renewa... Read More »
 
 
 
Complaint Posted 8/7/2012
Home Protection from H--L
Blower has been out for 30 days now which means no Air Conditioner. 105 today. Three repair companies and First American Home Buyers Protection just ordered parts which will take 7 to 10 working days to get here. Talking to them is like talking to... Read More »
 
 
 
Complaint Posted 5/6/2012
BEWARE OF THIS CONTRACTOOR
We have been going back and forth with this company trying to get our heat and air fixed. They made US pay for a compressor, then it was bad and had to be replaced. Recently it stopped blowing. So they send somebody out and they say its the insula... Read More »
 
 
 
Complaint Posted 1/2/2012
First American ignored my complaint, sent worthless contractors, and left me with the bill for fixing their mess
Bottom line: this is a company you can not trust or depend on. Was a happy customer and even advocate for the previous 5 years. I mostly used them for minor repairs handled in a single visit. However, recently when the heat pump went out in my r... Read More »
 
 
 
Complaint Posted 12/28/2011
The bureaucracy scam
Their business model is to fix the minor repairs and then stall as long as possible with the major claims. Insurance is a risk and sometimes you come out ahead. You will never come out ahead with this company. When something major happens, you wil... Read More »
 
 
 
Complaint Posted 10/23/2011
Review 10/23/2011
Within a week of getting this insurance, a bedroom CEILING FAN stopped working. We called FIRST AM and a woman accepted the claim. She did not state there were any limitations or exclusions. Then, a technician called to set up an appointment. When... Read More »
 
 
 
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Additional Business Information
Hours   Phone   (800) 553-6699 Address   P.O. Box 10180
Van Nuys, CA 91410
Website   http://www.homewarranty.firstam.com Email   kswan@firstam.com
Contact   Kristin Swan Other  
 
 
 
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