2.7 star rating Rating - based on 279 reviews & complaints provides consumers with around-the-clock access to their credit information. is part of Experian, America’s #1 provider of online consumer credit reports, credit scores and credit monitoring.  
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Customer Reviews, Ratings & Complaints
Review Posted 8/6/2012
Thanks to TrustLink & Experian
I want to thank both TrustLink & Experian for working together to find a mutually positive outcome to this situation.

Experian did not have to provide me with a refund, but I believe the company did the right thing in fully refunding my monthl... Read More »
Review Posted 7/6/2012
Experian Concern Resolution
I wanted to make it known that I am very satisfied with the resolution of my conern I had with Experian. They handled my concern promptly and in a professional manner. I am appreciative of their resolution. I am comfortable in doing business with... Read More »
Review Posted 6/26/2012
Fees for products
I appreciate this company's willingness to resolve my complaint quickly and refund the fee. I think the ordering process on the website was misleading, or at least less than transparent, and my telephone interaction with the customer service repre... Read More »
Review Posted 6/26/2012
TrustLink helped to resolve an issue I was not able to resolve with Experian Credit Services. Experian began charging me for a credit monitoring service that I did not ask for when I tried to pull my credit report with them. This credit monitoring... Read More »
Review Posted 6/26/2012
Free Credit Report
READ THE FINE PRINT. Signed up for a free credit report (or so I thought), and then got charged for a monthly fee twice. I did not remember seeing anything about a monthly service , but I did not read the FINE PRINT. Beware the buyer. Fortunately... Read More »
Review Posted 6/25/2012
I was charged for 3 credit reports and scores by Experian when I thought I signed up for a free trail version. After I filed a complaint the matter was resolved very quickly and professionally by Experian. I appreciate their handling this matter b... Read More »
Review Posted 6/18/2012
Thank you
Thanks very much for attending to our issue. We are pleased that it was addressed in a timely and professional manner, and we are very happy that the result was in our favor. We appreciate it. Read More »
Review Posted 6/12/2012
Experion resolved the dispute
Experion did resolve my issue thru Trust Link. I am completely satisfied that this issued has been resolved. Read More »
Complaint Posted 6/6/2012 bait and switch
I signed up for the $1 immediate viewing of my credit report. They started billing me for $19.95 7 days after the initial $1 purchase. Called them up and said this is wrong and the smarmy CSR said I knew exactly what I was signing. He was basicall... Read More »
Complaint Posted 6/5/2012
Fraudently taken money refunded
Our credit card was billed three times in one month without our permission, I have never done business with this company and won't. I was unable to get any cooperation from the company during my call without my credit card number, which my bank ha... Read More »
Review Posted 5/30/2012 did man up and refund our money when approached for a refund for not being clearly told we were being charged for services. Simply by adding a confirmation button, that "you are about to purchase a credit report for $30, would... Read More »
Review Posted 5/29/2012
Monthly membership fee resolved
I got a free credit report in February. I did not notice the disclaimer on the site that I would automatically be signed up for the monthly membership a week after the credit report unless I called to cancel. My card was then charged until I notic... Read More »
Review Posted 5/25/2012
Dispute handled timely
I contacted the company to dispute the charges for their membership. The only negative is that in order to cancel (so they don't charge you monthly) is by calling their 800 number. I called the 800 number either the day of or... Read More »
Review Posted 5/15/2012
Free Credit Score
Thank you for your consideration and review. I know we were not talking about any significant amount of money, but I really felt that I was taken for a ride and could not communicate this with your staff. I really do appreciate your review. Read More »
Review Posted 5/11/2012
Positive experience.
I filed a complaint against Experian and they quickly and efficiently gave me a full refund for the amount I requested, even though legally/technically they had no obligation to. I was impressed with the outcome and how quickly they arrived at it.... Read More »
Review Posted 5/10/2012
Very fast response and Satisfied with resolution.
The Company I was in dispute with has made an offer to refund the Full Amount. That was all I had originally requested, and once I see the refund, I will feel complete once more. I do appreciate the Company's ( immediate atte... Read More »
Review Posted 5/4/2012
Honest and Prompt response
I received an honest and friendly attempt to answer my concern and were willing to refund my money. Although originally I felt this company was out to deceive me to profit I now see that they are willing to properly address what could be considere... Read More »
Review Posted 5/4/2012
Disbute of charge
I would like to thank free credit score for their prompt service in settling the disbute that i had with them , this is a very reliable company and i really appreciated their prompt response i would use them again , thanks again Read More »
Review Posted 5/3/2012
Refunded my money
While I don't agree with this company's practices to charge unwitting customers for a monthly "service" they don't want or ask for, I was pleased that they refunded my money right away when approached by the BBB. Read More »
Review Posted 4/30/2012
Quick Resolution to Complaint
Just wanted to say that I am very happy with the way my complaint was resolved. They listened and resolved my problem fairly quickly. Thank you! Read More »
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Additional Business Information
Hours   Monday-Friday 6:00am - 6:00pm
Saturday - Sunday 8:00am - 5:00pm PT
Phone   (877) 481-6826 Address   P.O. Box 19729
Irvine, CA 92623
Website Email
Contact   Greg Young Other  
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