Complaint
Posted 4/14/2020
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1 Review
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0 Question
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0 Answer
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Trustlinker since 04/14/20
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EAGLE, WI
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Buyer beware
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They sent me the wrong motor and then to return it they forced me to pay $75 shipping and 20% restocking way. FIND ANOTHER SELLER. Read More »
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Complaint
Posted 1/28/2020
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 01/28/20
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SHERMAN OAKS, CA
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Complaint
Posted 1/13/2016
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 01/13/16
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SIMI VALLEY, CA
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Web sight is setup so u get the wrong size
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I ordered a $600.00 cover and received it from Hot Tub Works. On their site they ask you for the make and model and then pop up a window that gives you the dimensions of your cover. In this window there is no signs that there is more than one choi... Read More »
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Complaint
Posted 9/19/2015
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1 Review
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0 Question
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1 Profile View
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0 Answer
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Trustlinker since 09/19/15
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MELROSE, MA
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Never again!
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Once they get your credit card info, then all communications stop. Only good thing to say is that the hot tub cover was the right size & color. But quality is inferior to other hot tub covers and certainly not made as described in their fabricatio... Read More »
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Complaint
Posted 8/20/2015
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1 Review
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0 Question
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2 Profile Views
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0 Answer
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Trustlinker since 08/20/15
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TOWNSEND, MA
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HTW does not stand behind what they sell!!
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Products purchased together do not WORK together, and this lousy company does nothing to make it right. I bought a spa cover, lifter, and cover cap, all at the same time in the same online order. The cover fit well. The lifter, although functional... Read More »
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Complaint
Posted 4/21/2015
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1 Review
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0 Question
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0 Profile View
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Trustlinker since 04/21/15
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TUCSON, AZ
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DON'T BUY A HOT TUB COVER FROM THESE CROOKS!!
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DON'T BUY A HOT TUB COVER FROM THESE CROOKS!! They offer a five-year “Peace of Mind” warranty but the top-of-the-line cover we bought from them (“The Works”) lasted just over two years (the stitches came loose, rips formed in the inner plastic lin... Read More »
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0
Posted 7/13/2011
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1 Review
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0 Question
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48 Profile Views
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0 Answer
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Trustlinker since 07/13/11
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Review 7/13/2011
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I have been buying my spa parts through our dealer for years and just discovered your site. I ordered chemicals and filters just to try them out and they are exactly what my dealer has been selling me for almost three times the amount. I then had... Read More »
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