3.4 star rating Rating - based on 10 reviews & complaints
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Swimming Pool and Spa Maintenance Services
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Customer Reviews, Ratings & Complaints
Complaint Posted 9/19/2015
Joe T.
Never again!
Once they get your credit card info, then all communications stop. Only good thing to say is that the hot tub cover was the right size & color. But quality is inferior to other hot tub covers and certainly not made as described in their fabricatio... Read More »
Complaint Posted 8/20/2015
Jeff D.
HTW does not stand behind what they sell!!
Products purchased together do not WORK together, and this lousy company does nothing to make it right. I bought a spa cover, lifter, and cover cap, all at the same time in the same online order. The cover fit well. The lifter, although functional... Read More »
Complaint Posted 4/21/2015
Arthur N.
DON'T BUY A HOT TUB COVER FROM THESE CROOKS!! They offer a five-year “Peace of Mind” warranty but the top-of-the-line cover we bought from them (“The Works”) lasted just over two years (the stitches came loose, rips formed in the inner plastic lin... Read More »
Review Posted 7/13/2011
Mary H.
Review 7/13/2011
I have been buying my spa parts through our dealer for years and just discovered your site. I ordered chemicals and filters just to try them out and they are exactly what my dealer has been selling me for almost three times the amount. I then had... Read More »
Review Posted 10/22/2010
Rick S.
Review 10/22/2010
Dear BBB, We had Balboa control system giving us Hot Tub headaches. Our local service provider was inept and extremely expensive. We were fortunate to find Hot Tub Works online and their tech. support guy Brian. Brian's patience, expertise and tec... Read More »
Complaint Posted 5/26/2010
D. Thomas B.
Review 5/26/2010
I ordered a hot tub cover, we measured very carefully and entered the measurements. I printed off the shopping cart before I ordered, and everything was correct. It took over 3 weeks for delivery, and when the cover came it was way too big! They s... Read More »
Review Posted 9/16/2009
Donna E.
Review 9/16/2009
How refreshing to find a company that does business the "old fashioned" way. From start to finish, my buying experience was first class. The hot tub cover I ordered arrived yesterday and it is beautiful. The craftsmanship is above and beyond my ex... Read More »
Review Posted 8/28/2009
David P.
Review 8/28/2009
I received my hot tub cover last week, with a shorter delivery time than I expected. It's beautiful, much nicer than the original equipment, and fits perfectly.

I've been very pleased with all aspects of the order, and I will certainly recommen... Read More »
Review Posted 8/20/2009
Tim M.
Review 8/20/2009
Ordered a hot tub cover through their amazingly user friendly website, two days later received a call from customer service asking if I wanted a longer tie down strap - the measurement I gave seemed short - indeed I did want the longer strap - I m... Read More »
Review Posted 8/4/2009
Anne H.
Review 8/4/2009
We ordered a new spa cover on July 9th, 2009. We were a little surprised by the time they estimated for delivery in our order confirmation, because they seemed to be stating a much shorter time on the website, however due to the cover being custom... Read More »
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Additional Business Information
Hours   Phone   (949) 548-5955 Address   1559 Sunland Lane
Costa Mesa, CA 92626
Website Email;
Contact   Jerry Greer Other  
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