Intuit

1.2 star rating Rating - based on 38 reviews & complaints
 
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Customer Reviews, Ratings & Complaints
Complaint Posted 10/27/2015
I was hacked threw intuit marganet payment and now they want to hold me responsiable
I was hacked threw Intuit merchant on my account and I checked every computer in my business and there was no way they could of hacked my network for # 1 I am a IT Tech and I know how to block any outside users to get into my systems, And I did re... Read More »
 
 
 
Review Posted 10/23/2015
The absolute worse to use for merchant processing if large business
They have held my clients money from their AX for over a week and asked for documents provided, which was done, they even talked to the AX holder/client and she confirmed and they still held the money. To this day it has not been released. I WOU... Read More »
 
 
 
Complaint Posted 1/12/2015
Theivery -Shocking Rate 04.1938%-NO Accounting Statement provided
Disgusted with nearly **(( 4.2%))** unlawful fees surprise without any accounting as of January 12th, 2015 for December. I have spent 3-4 hours most on hold with useless multiple employees unable to provide any accounting basis for excessive amoun... Read More »
 
 
 
Complaint Posted 1/4/2014
Avoid intuit Payment to process your clients credit cards
Fees are outrageous, and I only had bad experiences with intuit payments. Customer service is horrible, you stay on hold 45 minutes to one hour before reaching the wrong department or person. Do not expect any help from them. On top of that they h... Read More »
 
 
 
Complaint Posted 9/25/2013
not recommended
Terrible service. Disrepectful of customer. Waiting periods on the phone of sometimes over 50 minutes on hold. Holding funds for extended periods of time with no estimate of time required to complete risk investigation. Rude to customer. I wish I... Read More »
 
 
 
Complaint Posted 4/23/2013
DO NOT USE INTUIT!
I have been fighting with intuit for over two months now over a payment of over $1000. Originally they had me jump through numerous hoops in order to receive my payment. Now that I have completed everything they have asked, I am being told that my... Read More »
 
 
 
Complaint Posted 3/17/2013
Intuit Merchant Services along with Intuit Risk Management would not deposit a paid invoice from my customer into our busines
My business opened a Merchant Account with Intuit Merchant Services in 2002. We have used the Intuit Merchant Services to process our customers credit cards. In 2012 we started to utilize Intuit's Payment Network Services so our customer's could p... Read More »
 
 
 
Review Posted 3/14/2013
STAY AWAY FROM THESE THIEVES & LIERS
WOW WOW WOW!!! WHAT A HORRIBLE MERCHANT PROCESSING COMPANY!!! I WOULD GIVE THESE GUYS A NEGATIVE 5 RATING IF I COULD!! STAY AWAY OR ANYTHING THAT YOU PROCESS WILL GET WITHHELD FOR 290 DAY BECAUSE THE "RISK" THINKS ITS A RED FLAG AND IF Y... Read More »
 
 
 
Complaint Posted 12/28/2012
Taking money from my checking account and I don't even have an account/membership with Intuit
These idiots keep taking money out of my checking account! First, they kept taking out $29.95/month. Contacted them, and they said they would stop. A few months later, another charge was on my bank statement for $29.95 from Intuit. After that, the... Read More »
 
 
 
Review Posted 11/10/2012
I generally like Intuit.
However I do have a complaint. On October 5, 2012 their credit card processing website was giving me errors stating it’s unable to process charge, please try again later. It finally worked after four tries. It turns out my customers credit card w... Read More »
 
 
 
Complaint Posted 9/22/2012
Stay away from Intuit Gopayment! or any service provided by Intuit
You are charged 3.7% for almost all transactions. Do not use Gopayment! For the first month or so they were fine, but now they have charged our business numerous hidden fees that make no sense, withheld funds repeatedly(if your business grows, and... Read More »
 
 
 
Complaint Posted 12/15/2011
Innovative Merchant Solutions-Intuit Payment Network. HORRIBLE! HORRIBLE!
I Sold some goods. Took over a week to release funds. Intuit needed to verify with the buyer. I confirmed the buyer's phone # matched their record. Days later, funds released to my account. Goods sent to buyer. Buyer receives goods, went to the ba... Read More »
 
 
 
Complaint Posted 8/25/2011
Review 8/25/2011
Innovative Merchant Solutions charged me for over a year even though I never agreed to setting up an account. I filled out the online form to inquire about account setup and received an email stating that Innovative needed more information from me... Read More »
 
 
 
Complaint Posted 8/15/2011
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Review 8/15/2011
Innovative merchant Solutions are the worst type of thieves. And what is really bad is that they work now with Quickbooks and Intuit so they are thieves too. I signed up. Tried it for 2 months and then cancelled. They continued to charge my accoun... Read More »
 
 
Business's response - by LeAnneJon 8/22/2011
We are truly sorry you have had such an experience. Our Merchant Agreement outlines the closure process which requires 30 day written notice when customers make their request. If we did not receive the written request, this could delay the closure... Read More »
 
Complaint Posted 7/20/2011
Review 7/20/2011
These people are thieves. Like others, I have gotten the runaround, particularly from "Renee Wilson". They take the money, then won't even respond. It has been dozens of phone calls, never a response. STAY AWAY from Intuit/Gopayment. Read More »
 
 
 
Complaint Posted 6/14/2011
Review 6/14/2011
Innovative Merchant Solutions VERY BAD !!!! SAVE YOURSELF !!! COMPANY HAS TREATED US LIKE DIRT WE GET HUNG UP ON , WE GET VERY BAD SERVICE WE GET NO SERVICE WE HAVE TO WAIT 5 DAYS TO GET OUR MONEY WE PAY HIGH RATES WE GET LITTLE SERVICE OR HELP F... Read More »
 
 
 
Complaint Posted 3/21/2011
Review 3/21/2011
I was never informed about the $295 termination fee. The contract they have you sign when you sign up only mentions early termination fees. It does not mention the amount of the termination fee at the end of your contract. The end of contract term... Read More »
 
 
 
Complaint Posted 1/11/2011
Review 1/11/2011
I agree 100% with most of the posts here. This company withheld $10,000 of my money for 290 days because the first month I opened the account I apparently had too many credit card transactions. They said as a precaution they will withhold this lar... Read More »
 
 
 
Complaint Posted 11/20/2010
Review 11/20/2010
Intuit keeps holding more money and more money. We are a small auto parts company that has about 15% returns. They have made it almost impossible to refund our customers in a timely manner. We have gotten 2 disputes from customers because their cr... Read More »
 
 
 
Review Posted 9/21/2010
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Review 9/21/2010
I signed up with Innovative Merchant Solutions 12 months ago, and except for slightly higher transaction fees than other companies I was satisfied with Innovative. I was set back by a termination fee that they charge even if you stay with them for... Read More »
 
 
Business's response - by LeAnneJon 9/21/2010
The Termination Fee is noted on the Merchant Application, directly above the signature. We strongly encourage all applicants to read the document before signing as there are important terms and conditions in a bankcard relationship such as this. Read More »
 
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Additional Business Information
Hours   24x7x365 Phone   (818) 436-7800 Address   21215 Burbank Blvd. Suite 100
Woodland Hills, CA 91367
Website   http://www.innovativemerchant.com Email   OOP_Tucson@intuit.com
Contact   Intuit Office of the President Other  
 
 
 
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