Journey Financial, LLC

5.0 star rating Rating - based on 993 reviews & complaints
Here at Journey Financial, our company is composed of mortgage industry experts and customer service veterans; dedicated to a foundation built on personal attention, professionalism, integrity and excellence.  
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Journey Financial, LLC Categories
Mortgage Services
Mortgage Loan Processors
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Customer Reviews, Ratings & Complaints
Complaint Posted 3/18/2014
Chris Snowdon Saved Us!
Chris Snowdon was a tremendous help to my family. The company went out of business a few weeks after our loan closed however. Chris was very knowledgeable and easy to work with. He was able to get our previous mortgage down around $200 a month. In... Read More »
Complaint Posted 3/11/2014
Bad Luck
Does anyone have a good contact phone# for this company. I have called this company on all the numbers that I have for them with no luck all numbers have a busy signal. If anyone has a good working number please share. I got as far as paying for t... Read More »
Review Posted 2/9/2014
Most efficient refinance ever
I had the pleasure of working with Haruka Kitahara on an incredibly seamless and efficient refinance over the holidays - funded 1 month after we locked in rates! Haruka was detail oriented and responsive from the start, providing daily updates on... Read More »
Review Posted 1/10/2014
Bill and Journey Financial were awesome
I refinanced in 2009 and it was a nightmare. Lies, deceit, took forever, and all sorts of nasty surprises. Passed from person to person to person, no one knew what the last had done. It was crazy! Last time, I was contacted by Journey Financial bu... Read More »
Review Posted 1/7/2014
Drew Rowlett/Journey Financial - The Professional Best - 5 STARS all the Way!
Drew at Journey Financial is amazing! He is extremely knowledgeable and professional. Drew worked seamlessly with me to obtain documents and required information for my home loan. He understands every step and communicates so clearly and succinctl... Read More »
Review Posted 1/6/2014
Jeremy Hardy of Journey Financial Provides 5 Star Service Every Time
This is the 3rd time we've worked with Jeremy Hardy at Journey Financial since August of 2011 and I continue to only have superlative positive feedback about our interaction with him. He thoroughly deserves every one of the 5 stars in this rating... Read More »
Review Posted 1/3/2014
Exteremely Professional
Every part of the process was timely and simple. If we were told an item would be ready, it was ready on time or early. Refreshing change from some of the other lenders we have dealt with. Everything went exactly as we were told to expect it. Than... Read More »
Review Posted 12/30/2013
Thanks to Bill Hierl for assisting me through a recent refinance. Without his very professional handling and expertise, I could not have been able to complete the process. Mr. Hierl is an outstanding professional and his company, Journey Financial... Read More »
Review Posted 12/27/2013
Journey Financial - recent re-fi w Brent Englehart a tremendous experience
The entire process was extremely well handled and managed by Brent and his team. We felt taken care of along the way and everything went smoothly and calmly - a rarity in this field! We would fully recommend Brent and use Journey Financial again. Read More »
Review Posted 12/26/2013
Over and above!
Huge props and kudos to Jeremy Hardy, easily the hardest working man in mortgage lending. After a really botched refi attempt with another company, I contacted Journey. Jeremy was responsive, very professional and got the job done--and at a better... Read More »
Review Posted 12/25/2013
Jeremy was GREAT to work with
There are so many lenders and brokers out there to choose from. Jeremy Hardy landed his business with me because he was not too pushy, but was honest up front and didn't offer empty promises, just to get our business. Jeremy was right on the ball... Read More »
Review Posted 12/18/2013
Professional Loan Closing
Words cannot accurately express how reassuring it was to have Drew Rowlette as our loan officer. From the commencement of the loan application, to the gathering of the necessary financial documents, to the provision and explanation of the disclosu... Read More »
Review Posted 12/17/2013
Thank You Phil Swartz of Journey Financial. By using your services we'll save over $60k by refinancing our home!
We've been looking to refinance our home for over a year now. Our latest inquiry brought Phil Swartz of Journey Financial to call us regarding our goals to refinance a 1st and 2nd mortgage. He listened to our needs and provided various options to... Read More »
Review Posted 12/16/2013
Happy Camper
I worked with Matt Springer through all the twists and turns that were needed to make the loan work. Matt was very conceintous to the changes required (mainly by me). In addition, Matt kept me updated at all times and did not have any problems whe... Read More »
Review Posted 12/14/2013
I never thought I would write a review about my mortgage!
I review restaurants, coffee shops, movies, but I never thought I'd write a review about my experience getting a new home loan, but these guys are great! We finally bought our first home, which for a while I was thinking may never happen because I... Read More »
Review Posted 12/12/2013
Thank you Drew Rowlett!
We had a wonderful experience in working with Drew Rowlett at Journey Financial with our home refinancing. Drew took us through the process with such kindness and is extremely knowledgeable in his profession. I would recommend Drew Rowlett at Jour... Read More »
Review Posted 12/11/2013
Super smooth loan process with Brent
This was the easiest and smoothest loan process that I have experienced thanks to Brent. He kept us up to date throughout the entire process and was up front and honest about everything. We got a fantastic interest rate and are enjoying our lower... Read More »
Review Posted 12/11/2013
A Great Refinance Experience with Journey Finanical.
I refinanced my home loan and was fortunate to work with Haruka Kitahara. From the start, I was very skeptical and reluctant. Haruka was very thorough explaining everything as he walked me through the entire process. He was always available return... Read More »
Review Posted 12/10/2013
Best refinance ever with Jeremy Hardy
I waited a bit too long to decide to refinance with the very low rates -they were on the rise. However, Jeremy Hardy was able to get me locked into the very low rate and terms that I wanted. The whole process was hassle free and easy thanks to the... Read More »
Review Posted 12/10/2013
I took the Journey with Journey Financial
From the Loan officer to his assistant to the processor. I thought it went easy since, they did a lot of leg work and E-signing. No Payment for December. Extra spending cash. Read More »
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Additional Business Information
Hours   Monday - Friday 7:00am - 7:00pm
Saturday 8:00am - 5:00pm **Se Habla espanol (888) 887-6708**
Phone   Address   8001 Irvine Center Drive, Suite 1200
Irvine, CA 92618
Website Email
Contact   Journey Brennan, President Other  
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