Complaint
Posted 12/6/2020
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1 Review
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0 Question
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0 Answer
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Trustlinker since 12/06/20
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NEW YORK, NY
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Predatory Abuse of Your Trusted information
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Never trust this company to provide them with any information, let alone your medical license, DEA, Tax ID, Bank information, credit card information, etc. This is not a company that you can trust. They abused my trust and submitted fraudulent and... Read More »
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Complaint
Posted 7/10/2017
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1 Review
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0 Question
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0 Answer
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Trustlinker since 07/10/17
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GLENCOE, MO
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Complaint
Posted 1/9/2017
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1 Review
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0 Question
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Trustlinker since 01/09/17
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SAN DIEGO, CA
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Cannot Experience Worse Customer Service
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I run a medical billing service and have experience with many companies. I can tell you that I have not encountered a more unprofessional, unavailable, and arrogant company who does not care about customers. When you call their phones, the calls g... Read More »
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Complaint
Posted 11/9/2016
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1 Review
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0 Question
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Trustlinker since 11/09/16
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ONALASKA, WI
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Bait & Switch
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To be upfront I run a medical billing company. I have seen them around for a few years and even evaluated their services for all my clients in 2013. One of my current clients used Kareo's "free" EHR component and started with them in early 2016. K... Read More »
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Business's response - by Stephanie Y.on 11/4/2016
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Hello Steve,
Thank you for your review of Kareo. Regarding the change from free EHR-only to paid, we are doing this to continue to maintain and invest in making the product easy to use and to meet regulatory requirements. There is significant in... Read More »
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Use Kareo if you want to go out of business
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Horrible company, should be able to go below 1 star. kareo was double billing our patients, (fraud), even after we posted them with kareo. They would say they never received the post we faxed, after telling them we have the fax confirmation, they... Read More »
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Business's response - by Stephanie Y.on 11/4/2016
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Hello C.B.,
Thanks for sharing your feedback. We feel very displeased based on your experience with Kareo. We'd like to reach out for more information and address the issues you mentioned, including the issue with patient statements and your exp... Read More »
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DISAPPOINTING
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I've used Kareo for over three years through a sub-contracted Billco. Recently decided to bring the billing in house and tried twice to connect with sales people from Kareo to set up my own account to continue to use the software. They scheduled a... Read More »
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Business's response - by Stephanie Y.on 6/14/2016
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Hi Carole –
Thank you so much for the feedback here on TrustLink and I’m sorry you had to write a post here to get a response – that is unlike us! We spoke to our head of software sales and he was going to reach out to you today to see how we ca... Read More »
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Bait and switch, badly implemented
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If you are documenting any detail in your patient visits, Kareo wastes your time on nonsense they "claim" to not be able to fix: the software times out with out warning and repeatedly when editing, causing a loss of data, then a rushed attempt to... Read More »
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Business's response - by Stephanie Y.on 2/19/2016
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Hi Jerry and thanks for sharing your feedback about Kareo here on TrustLink. We understand that the time-out issues can be frustrating, but I thought I would share some tips that may help you understand what might be happening.
If you are having... Read More »
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Complaint
Posted 10/22/2015
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1 Review
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0 Question
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1 Profile View
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0 Answer
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Trustlinker since 10/22/15
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NARBERTH, PA
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Horrible Customer Service
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It took 3 calls, 2 emails and 5 hours to FINALLY contact a supervisor just so I could continue service. When I asked if the company would compensate me in any way for all of the time spent and runaround give I was challenged by the supervisor Fran... Read More »
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0
Posted 11/1/2013
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1 Review
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0 Question
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Trustlinker since 11/01/13
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Excellent Customer Service
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I am extremely pleased with Kareo. We decided to bring our billing in house at the beginning of this year. With no billing experience before, our Kareo trainer walked us through the entire set-up process and also trained us on everything billing.... Read More »
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