Kia Motors Finance

1.6 star rating Rating - based on 20 reviews & complaints
 
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Kia Motors Finance Categories
Auto Sales, Finance, Appraise
Loan Companies

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Customer Reviews, Ratings & Complaints
Complaint Posted 6/2/2017
HORRIBLE CUSTOMER SERVICE
Bought 2016 Soul in Sept 2016 in Mar 2017 rcvd 4K worth of hail damage. Because I financed thru the KIA Financial group the check was made to both of us. Decided to go to the KIA BODY SHOP for repairs. What a freaking joke! When the vehicle was su... Read More »
 
 
 
Complaint Posted 2/18/2017
Worst Customer Service
Inconsistent information given every single time I call customer service. Car is paid off and I want my title but they are making it impossible. I've called 10 times now and every representative says something different about the route I need to t... Read More »
 
 
 
Complaint Posted 2/10/2017
BAD COMPANY
I HAVE BEEN TRYING TO DEAL WITH THIS CO. SINCE 2015.. THEY KEEP SENDING NOTICES TO A COLLECTION CO. THAT I STILL OWED THEM MONEY, WHEN IN FACT THE ACCOUNT WAS PAID IN NOV. 2015.. I RECEIVED A NOTICE ON 2/10/2017 THAT I STILLED OWED MONEY, DON'T EV... Read More »
 
 
 
Review Posted 3/2/2016
horrible horrible
I financed my car and payed of early, needless to say I had moved during this time from Florida, I KEEP calling them, they said oh your title is in the mail, they lied to me for about two weeks, now I have to send to Florida to release a title, an... Read More »
 
 
 
Complaint Posted 12/1/2015
THE WORST PEOPLE TO DEAL WITH
I advise you NOT to finance a car through Kia. They are lazy at their jobs and do not care to help customers. They screwed me over on shipping my car from Hawaii to the mainland after I started the process over a month in advance. They could never... Read More »
 
 
 
Complaint Posted 10/29/2014
Miserable Customer Service/Business Practices
I would give them zero stars if that were an option. They mistyped my address and my husband's name on some paperwork. When I called to get this fixed, I was able to get the address corrected but they refused to spell my husband's last name correc... Read More »
 
 
 
Review Posted 8/8/2014
Do not Use Kia Motors Finance
Made my June Payment via my bank on 6/1. No check cashed. Repaid June 20 when I got a late notice using the Kia Website, no payment received. Paid June bill a third time, using the Kia Website, payment confirmed, money taken from my account but no... Read More »
 
 
 
Complaint Posted 4/22/2014
My Wife is in the Hospital in a Coma.
Kia Motors refuses to help me. My wife has a 50% chance of living and they would not take any late fees off. They said to protect my wife they would need to speak with her I told them that she could not speak to them that she was in a comma. They... Read More »
 
 
 
Complaint Posted 4/18/2014
HORRIBLE!!!!!!! DO NOT USE KIA FINANCE EVER!!!!
Worse finance company I've ever dealt with. Could not have the title of the car released to me, more than 6 months after all payments were made. It's IMPOSSIBLE to get this simple thing resolved. TAKING LEGAL ACTION against this horrible company!... Read More »
 
 
 
Review Posted 7/18/2013
Do Not Use Kia Motors Finance Ever
Kia took two payments from my Bank Account; Auto Pay XXX.XX Direct Payment; XXX.XX Auto Pay: When I first went on Kmfusa.com, which is the website for Kia Motors Finance, the website had the ability to set up Auto Pay. I went through all the steps... Read More »
 
 
 
Review Posted 1/22/2013
Go some place else.
Please save your self and go to another car company (finance company) dealer ship. I can't even give them half a star. In my eyes they are criminals. Read More »
 
 
 
Complaint Posted 10/30/2012
Kia Loans - Stay Away
About 6 months ago I purchased a KIA. I really like the car but their finance operation is a joke. After three months they stopped sending me bills and then when I was late charged me interest and harassed me on the phone. I told them I never got... Read More »
 
 
 
Complaint Posted 10/11/2012
Kia Motors Finance Customer Service
Before I made my final payment to pay car off EARLY, I called Kia to find out the best way to get the title the fastest. The first person I spoke to told me to simply pay online but I couldn't get my title for 10 DAYS after they RECEIVED the payme... Read More »
 
 
 
Review Posted 6/3/2012
Kia Motors Finance
I have had my Kia financed through this company for more than two years and have never had a single issue with them. I send my payments ten days before the due date and it normally posts within five. They have never once called me for any reason.... Read More »
 
 
 
Complaint Posted 4/10/2012
The Worst
Started calling claiming we didn't make a payment. We had the confirmation number that payment was made, but they tried telling us that didn't mean anything. Then they proceeded to tell us that the payment was not accepted even though I was lookin... Read More »
 
 
 
Complaint Posted 3/19/2012
Ridulous bunch
These folks start calling less than 12 hours after the payment is due.The calls start at 7:51 AM and do not stop until 9:05 PM. You make agreements with them and they agree to stop harassing you, but they do not, the calls keep coming seven days a... Read More »
 
 
 
Complaint Posted 1/24/2012
kia finance
They are the worst always calling night and day and when you have a problem they give the run around. One department clears something the other says u didnt when dealing with these people record your calls ......... They are sharks and half the pe... Read More »
 
 
 
Complaint Posted 10/4/2011
Review 10/4/2011

If you are even considering buying a Kia, BEWARE! Do not finance your
car with Kia Finance, EVEN if the dealer tells you they are offering
the best interest. These people are the worst I have ever dealt with.
If you buy a Kia, get your own fi... Read More »
 
 
 
Complaint Posted 4/17/2011
Review 4/17/2011
We have two loans with Kia Motors Finance. Lately they've been calling us on the phone to tell us that the payments are late. The problem is, the payments aren't late (we confirm that by checking our account on the Kia Motors Finance website). The... Read More »
 
 
 
Complaint Posted 11/2/2010
Review 11/2/2010
Kia Motor Finance the customer service is horrible. The billing is criminal they reserve their own math formula which they apply to your payments. The Customer service Manger tried to explain to me that no matter how many monthly payments I made d... Read More »
 
 
 
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Additional Business Information
Hours   Phone   (866) 331-5632 Address   3161 Michelson Drive, Suite 1900
Irvine, CA 92612
Website   Email   rkirkreit@hcamerica.com
Contact   Richard Kirkreit Other  
 
 
 
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