Lenox Financial Mortgage Corp. dba WesLend Financial

3.6 star rating Rating - based on 46 reviews & complaints
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Customer Reviews, Ratings & Complaints
Complaint Posted 3/20/2021
Do Not Use
I used Weslend Mortgage several years ago and they were great. I started a refinance in December 2020 and it is no mid March. Communication sucks. Forget about actually talking it is all texting or emails. Try to call and they won’t answer the pho... Read More »
Complaint Posted 2/8/2021
Do not use these guys. We are currently on day 193 of our refinance. Yes. You read that right. Our loan officer (Lori) mishandled our file and is absolutely terrible at communicating. I have never dealt with someone so incompetent at their job. Sh... Read More »
Complaint Posted 8/13/2020
Terrible customer service - very unprofessional
We were told it could take up to 45 days to close and that was almost 4 months ago. Eric Reque, Octavio Zamora & Autumn Barraza were unprofessional. We provided all documentation asked for in a timely manner. No communication from them unless we r... Read More »
Complaint Posted 5/15/2020
Terrible Customer Service and extremely long loan process
I’ve refinanced 3 times in my lifetime, and this has got to be the worse experience ever. On 3/24/20, I reached out to Aaron Hoisington for a refinance. After submitting all required documents, I had some questions about whether I want to pay som... Read More »
Complaint Posted 8/12/2019
Not as Advertised!
When I contacted them I shared with them that I had previously had a bad experience with refinance in the past dealing with terms constantly changing. Originally I was given a GFE stating that I had to bring $300 and some odd dollars to closing. A... Read More »
Review Posted 1/14/2019
Josh and Westlend are Pros
We started with Rocket loan and by day 5 the process was getting confusing and we were always assigned another customer rep when they could not explain or answer questions. We reach out to Josh and Westlend financial and his 1st call to us was on... Read More »
Review Posted 5/26/2017
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. 0
Fast & Easy Refinance!!
I recently refinanced my home and closed escrow in less than 30 days. The process was painless, easy and required very minimal paperwork. Josh Trejo was very knowledgeable and updated me throughout the entire process. He's great! I will definitely... Read More »
Business's response - on 5/26/2017
Thank you for your feedback Rose. We work hard to make mortgage easy. Thank you for choosing the team here at Lenox Financial for your refinance. We look forward to working with you again on any of your future mortgage needs. Read More »
Review Posted 5/12/2017
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. 0
Customer Friendly Refi
Timothy Foreman was my loan officer for the refinancing my home. He was very professional and extremely helpful especially in dealing with my lack of technology skills. This is the second time I have used Lenox Financial(WesLend) for refi and I wo... Read More »
Business's response - on 5/15/2017
Thank you for your valued feedback Sam. We are thrilled that we were able to assist in refinancing your home. Thank you for being a return client and continuing to choose Lenox/WesLend Financial. Read More »
Review Posted 4/25/2017
Quick, Simple Process As Advertised
Timothy Foreman was the person who handled my refinancing. The process went smoothly and quickly, about three weeks. Both Timothy and Kathy answered all my questions promptly. I highly recommend Timothy for the any loan in the future. If I purchas... Read More »
Review Posted 3/14/2017
Loan Process
We had a great experience with our loan officer Josh Trejo. He answered all of our questions in a timely manner and provided us great knowledge while going through this process. We would highly recommend him for loans!! Read More »
Review Posted 11/16/2016
Lenox Provided Very Easy Refinance
We contacted Lenox based on a radio ad, and found their services lived up to the advertising. Timothy Foreman worked on our refinance, quickly developed quotes for multiple options, and was very efficient at processing the mortgage and excellent w... Read More »
Complaint Posted 11/4/2016
Mistakes made...shifted Blame
The process went fairly well but issues arose that ended up costing me more than originally discussed. When these issues arose the company made those usual apologies but simultaneously attempted to blame me for the mistakes. For example, they didn... Read More »
Review Posted 11/3/2016
The Very Best!
We have refinanced three times and Lenox Financial was the easiest one. They kept us informed at every step of the process. Tim was always available to answer any questions and the rest of his team were very professional. The process only took two... Read More »
Review Posted 10/15/2016
In the last 12 or so years we have refinanced three times now, taking advantage of a better rate on each occasion. The overall experience with Lennox was truly remarkable. If you are researching your options I have a few pointers. For starters, n... Read More »
Review Posted 9/9/2016
First Refinance was terrific; second just as good
This is my second VA refinance with Lenox Financial Mortgage Corp. Both times, I dealt with Timothy Foreman, who is very informative and a pleasure to do business with. Some people are always away from their desk; the recorded message promises to... Read More »
Review Posted 6/29/2016
I just refinanced with Lenox and will always use them from this point forward. Tim was helpful, relaxed an a pleasure to work with. The entire process went smoothly and I always felt very comfortable. The loan process went very quickly and Tim was... Read More »
Complaint Posted 6/10/2016
Garbage, don't use
They change the terms of my loan after I paid 700 dollars for an appraisal. The change in terms would have cost me an additional 8000 dollars out of pocket. They had me transfer the appraisal to a new lender which cost 275 dollar extra. The whole... Read More »
Review Posted 12/28/2015
Excellent Service!
I just finished a refinance with Lenox Financial and I am very happy with the results and the service! My loan office, Ryan Beacham, was easy to work with and always available to answer my questions. The process went smoothly and the loan closed o... Read More »
Review Posted 9/1/2015
Great Customer Service!!
We just finished a VA Refinance with Lenox Financial. Ryan and Kathy were amazing! They were both very knowledgeable and helpful through the entire process. Thank you so much for everything!!!! Read More »
Review Posted 7/21/2015
Second time with Lenox and they are batting 1000 in my book!
I just refinanced with Lenox, who I did the original purchase loan through. I closed the purchase in under 30 days and this refinance in less time than that! Kathy B and Wes H were incredibly helpful and patient with me. Kathy and Wes were always... Read More »
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Additional Business Information
Hours   Monday to Friday - 8:00AM to 5:00PM Phone   (949) 428-5100 Address   200 East Sandpointe Avenue Suite 800
Santa Ana, CA 92707
Website   http://www.lenoxhomeloans.com Email   deborah.raymer@lenoxhomeloans.com
Contact   Deborah Raymer Other  
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