Pearls of Joy

3.6 star rating Rating - based on 17 reviews & complaints
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Pearls of Joy Categories
Jewelry Sales, Repair & Appraisal
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Customer Reviews, Ratings & Complaints
Complaint Posted 9/11/2023
Pearl Earring Broke after wearing it only five times
I purchased earrings for my wife. She loved to wear them but the sixth time she went to wear them the pearl fell off the post. The company has offered to fix it for free but I am responsible for shipping it to them. Considering this is going to Lo... Read More »
Complaint Posted 8/29/2023
Pearls are ok but customer service is frankly lousy
I bought a bracelet last year and the clasp has never worked right. The string is also raggedy even though I have worn the bracelet maybe 5 times because it comes undone. They want me to pay for a restring AND perhaps a clasp (or it could be adjus... Read More »
Review Posted 3/30/2021
I like the pearls but such a difficult costumer service.
I bought 6 items from Pearls of Joy. 1 set of necklace + bracelet + earrings and 2 separate earrings. I asked to get the set in 3 different little boxes because were going to be gifted from different people of my family and they could not accomoda... Read More »
Complaint Posted 2/18/2020
Terrible! Don’t recommend!
I had a horrible experience with them. Ordered a gem grade necklace, earrings, and a bracelet. Overall pearls looked nice, although not very round as it was described.
I had to reorder the bracelet 3 times because every time they send a wrong si... Read More »
Complaint Posted 7/19/2018
Pearl Bracelet breaking within a few months and being charged to re-string it.
I bought my wife a pearl bracelet for Christmas. By May the bracelet band had broken. We emailed customer service and they wanted to charge us $25 to restring it. What a disappointment for a bracelet that is less than a year old. Read More »
Review Posted 5/28/2017
Service this exceptional should be recognized
Working with Kevin from Pearls of Joy is almost too difficult to describe in words. It's like having the cross between a personal pearl concierge and Indiana Jones. You might laugh, but it really isn't that far off. Let me paint the picture for y... Read More »
Review Posted 12/13/2015
Hanadama Pearls
After looking at how expensive mikimoto pearls I'm glad I found Kevin at Pearls Of Joy. He sold me a Hanadama necklace as pretty as mikimoto but $5000 cheaper. Wife is in love with her new pearls. Read More »
Review Posted 9/25/2015
Thanks guys, turned great and my wife loves it! Read More »
Review Posted 6/16/2015
Thank You Kevin!
Like a typical male I waited until the last minute for a birthday gift for my wife. I called Kevin and he made the perfect strand of Akoya pearls for me and had it to me within 24hrs. *TIP - Kevin gave me 10% off if I signed up for his newsletter Read More »
Review Posted 4/17/2015
Really Excellent Products and Services
Very nice product, Kevin was very helpful. I would have no problem recommending this company. Read More »
Review Posted 4/3/2015
2nd order - even better then the first
received my second order from Kevin and he's out done himself again. I am admittedly a high maintenace customer, but kevin stuck with me and send me photos of 3 strands to choose the one I liked the best. I can't speak to all his pearls, but the... Read More »
Complaint Posted 12/18/2013
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I had purchased a pair of pearl earrings for my wife in Late October, 2013 from this internet company. I was persuaded by various reviews and after personally speaking with the company president, Kevin. He indicated that he was aware that a big hu... Read More »
Business's response - on 12/18/2013
Hi Dan, I'd like to first mention that the exchange has been processed some time ago and I have emailed you the tracking number for the package. As well, as an apology for the slow processing time I have refunded the original order, you can keep... Read More »
Review Posted 5/4/2013
Disappointment is turned to Pure Joy
Thank you, Kevin, for working with me on replacing the earrings with ones that are more like what I had in mind. You have gone above and beyond to ensure excellent customer service and I want to let others no I retract my original review. I would... Read More »
Review Posted 1/7/2013
Great Service!
We ordered right before Christmas and everything arrived in time for the holidays. Great service and great products. Read More »
Review Posted 12/28/2012
I ordered a necklace a few days before Christmas. I have to admit I was nervous buying this online and was tempted to go to Macy's. However, I spoke to the owner Kevin whose # was posted on their website. He helped me choose and assured me I would... Read More »
Review Posted 4/2/2012
Couldn't be more pleased
I called Kevin on a Friday(in a panic) needing a strand of pearls for my Wife's birthday on Saturday. Kevin was kind enough to explain the different types of pearls and helped me choose the perfect Akoya pearl strand for my lady. Not only did he... Read More »
Complaint Posted 3/30/2011
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Review 3/30/2011
I heard about this company from the, which contains a discussion forum with contributions from various internet-based pearl dealers. Dealer participants are supposedly "reputable", and since I found no negative information about th... Read More »
Business's response - on 3/31/2011
Dear Sharon, I wanted to write a follow up to your complaint and offer a formal apology. As I mentioned to you on the phone today I cannot say for certain what caused such a long delay refunding your returned order. As our website states it typic... Read More »
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Additional Business Information
Hours   Phone   (800) 451-1411 Address   2355 Westwood Blvd
Los Angeles, CA 90064
Website Email  
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