2.1 star rating Rating - based on 29 reviews & complaints
We offer its customers tens of thousands of plumbing, home improvement, and building products in a range of categories including Kitchen and Bathroom, Water Heaters, Lighting, Pumps, Tools, Access Doors, Valves, Commercial and more.  
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Customer Reviews, Ratings & Complaints
Review Posted 12/8/2013
Plumbers Surplus Got My Company The Part We Needed Quickly
So, who has the correct drinking fountain sink strainer?- right make, right model and it replaced easily with no fuss? Plumbers Surplus did! I don't trust lopsided reviews and thought I'd give them a try. I am glad I did business with Plumbers Sur... Read More »
Complaint Posted 4/6/2013
Think twice before ordering from!
I ordered over $750.00 worth of supplies from this company. The order included 2 sinks with the appropriate drains. No one could tell me which drains could be used on which sinks and I subsequently received 3 items that had no relevance to either... Read More »
Complaint Posted 4/3/2013
Plumber does not live up to my expectations nor their own commitments.
I ordered my product on March 2, 2013. My credit card was charged immediately. I never received the product nor any communication about an issue with the order. After several weeks, I checked the online order status and learned that my items was o... Read More »
Review Posted 3/23/2013
rothenberger parts
Overall experience very good, Plumber Surplus had exactly the parts I needed. Very timely response from customer service when contacted about delivery, I did experience a small issue when shipped to the wrong address but still received my order th... Read More »
Complaint Posted 2/12/2013
Stay Away From This Company
This company sent me the wrong product with free shipping and charged me $72 of my refund for the initial free shipping mind you I paid $80 to ship it back. They also charged a reshipping fee none of these fees are posted when you read the return... Read More »
Complaint Posted 1/24/2013
inflexible "customer service"
I’m sad that I have to jump on the “I wish I had read the reviews before ordering” bandwagon, but I feel that these responses are and should be helpful to those that are considering buying from them. Let me start by saying that I take full respons... Read More »
Review Posted 1/16/2013
great place to shop
I recently used this company to purchase Elkay bottom grids for my new kitchen sink. The grids arrived in excellent condition and are now in place and working well. Everyone I dealt with at Plumber Surplus was very helpful, and I was quite impress... Read More »
Complaint Posted 12/21/2012
No one seems to know where anything is...
Everything was fine EXCEPT for the on-line shipment status reports. showed parts had not been shipped when, in fact, they were already on their way. I even called PlumberSurplus to ask a live rep what the latest was on the order... Read More »
Review Posted 12/7/2012
My order came very quickly and was perfect, exactly as described. A great deal with the fee shipping. I'll definitely try them again. Read More »
Review Posted 12/2/2012
Good Experience as Customer
Order a Porcher Toilet Seat from clearance. I am very pleased with all aspects of this purchase and customer service....Thank you Read More »
Complaint Posted 11/24/2012
HIGHLY unethical company -- STAY AWAY!!
Stay away -- this company does not operate ethically or fairly. Their internal organization is completely messed up. I received an email that my order was on back order for 3 weeks (even though it says they had it in stock) and then I tried to can... Read More »
Review Posted 11/21/2012
Great Service
I have read all of the terrible reviews on this company, but mine was the exact opposite. I ordered a sensor outdoor light. The price was cheaper than at any other site. Within two days I had my light. It arrived in perfect condition. I did not ha... Read More »
Review Posted 11/13/2012
NEVER Order from them
I placed an order for an item that was falsely described online and when it arrived It was all shipped so I called to be told that it was the item onlinbe and that they did make a mistake but couldnt send the rest of the item but I could be offere... Read More »
Review Posted 11/1/2012
Porcher 71015-00.640 Round Front Toilet Seat, Antique Cherry. I purchased this toilet seat from PlumberSurplus. It arrived damaged. The shipping time was very quick. I RMA the company through their website and they shipped another one, packed very... Read More »
Complaint Posted 5/31/2011
Review 5/31/2011
This place took forever to ship the plumbing supplies that i ordered! Do not buy from this place! Read More »
Complaint Posted 4/26/2011
Review 4/26/2011
Weeks ago I placed an order on Plumbers Surplus website for a shower faucet confirmed and my credit card is charged. I do not get answers to email so after a couple of weeks I chat with them about when to expect the faucet. They respond in a chat... Read More »
Complaint Posted 4/5/2011
Review 4/5/2011
WE HAD AN EXTREMELY BAD EXPRIENCE WITH THIS COMPANY. We purchased $1700 sink from Plumbersurplus in November 2010. The sink arrived while we were on vacation over the Christmas holidays. When we returned we opened the box to find the sink was brok... Read More »
Complaint Posted 3/28/2011
Review 3/28/2011
DO NOT BUY FROM THIS COMPANY! I purchased a hand held shower by Moen on March 24 in the amount of $35.70 - awesome deal, so I thought. I am anxious to get this for a bathroom remodel, so I check the status daily which says "in process". But, when... Read More »
Complaint Posted 3/10/2011
Review 3/10/2011
DO NOT TRUST THIS COMPANY. The company is non responsive and the customer service is horrible. They did not complete our order and did not bill us accurately. We only got portions of our order and they refused to take back the partial order. There... Read More »
Complaint Posted 2/28/2011
Review 2/28/2011
This company charges me 6 times for a water heater. Like I need six! Totalled 1,008 dollars and they claim no responsibilty. They are rude, cheap and thy lied to me countless times about calling me back. This company should go down in flames. DO N... Read More »
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Additional Business Information
Hours   24/7 Online Phone   (951) 588-0385 Address   P.O. Box 4786
Riverside, CA 92514
Website Email
Contact   Jeff Chelette Other  
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