Augusta Precious Metals

4.9 star rating Rating - based on 304 reviews & complaints
Augusta Precious Metals is a gold IRA provider focused on ethics, customer experience, and transparency. Offers robust education and exceptional support during account lifetimes. Money magazine “Best Overall Gold IRA Company” for multiple years. A+ rating from the BBB. BUSINESS ALERT: Before filing complaints, contact Cierra at customer-care@augustapreciousmetals.com, (855) 909-0082.  
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Augusta Precious Metals Categories
Gold, Silver, and Platinum Dealers
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Customer Reviews, Ratings & Complaints
Review Posted 9/11/2020
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Augusta Precious Metals has been a great company to work with -- Joe Montana
I’ve been working with Augusta Precious Metals – not only as a paid brand ambassador, but also as a satisfied customer. Last year, I had my financial team search for ways to diversify my retirement portfolio because my number one priority after re... Read More »
 
 
Business's response - by Isaac N.on 9/17/2020
Mr. Montana, it has been our pleasure to work with you both as a customer and as Augusta's corporate ambassador. Thank you for your awesome vote of confidence in our work as we help Americans become educated about the economy and empower them to p... Read More »
 
Review Posted 12/1/2025
Great Company to work with
Great people and great education. They are very good at communicating what you are getting yourself into, you never feel lost. Read More »
 
 
 
Review Posted 11/26/2025
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They’re more than a company, they’re a partner you can trust.
When I first started looking into precious metals, I’ll admit I felt overwhelmed. There are so many companies out there, and I wasn’t sure who I could really trust. Then I found Augusta Precious Metals, and everything changed. From my very first c... Read More »
 
 
Business's response - by Isaac N.on 12/1/2025
David, we appreciate the effort you made to research all companies, and I'm glad you found Augusta Precious Metals. "No pressure" is one of our most important goals. With salary-based agents, you get straight gold IRA answers, not sales tactics. H... Read More »
 
Review Posted 11/24/2025
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Augusta is the best option for metals IRAs
Absolutely wonderful learning experience with Augusta. No high pressure sales tactics, just 100% educational information. Read More »
 
 
Business's response - by Isaac N.on 11/25/2025
Tom, really appreciate the kind words. At Augusta Precious Metals, education comes first and pressure isn’t part of the process. With a precious metals IRA, our job is to make the steps easy to understand so you can retire with confidence. Sincere... Read More »
 
Review Posted 11/10/2025
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An amazing team.
We were so impressed by the friendliness and professionalism of the Augusta team from the first introduction right through to the actual purchase of metals for our IRA. Read More »
 
 
Business's response - by Isaac N.on 11/12/2025
Thom, thanks so much for the kind review. The team at Augusta Precious Metals works hard to give both friendly service and straight answers. For anyone saving for retirement, a precious metals IRA should be easy to understand and free of pressure.... Read More »
 
Review Posted 10/31/2025
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First Purchase
From my first contact to my first purchase (today), everyone was so helpful/knowledgeable. Their education seminars are second to none. They made me feel comfortable purchasing precious metals from them. Thank you to the entire team! Scott Eck Read More »
 
 
Business's response - by Isaac N.on 11/3/2025
Scott, thank you for the glowing review, and congratulations on your first purchase—that’s a milestone. At Augusta Precious Metals, education comes first so your steps are clear, with no pushing. When you’re saving for retirement, straight answers... Read More »
 
Review Posted 10/9/2025
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Augusta Precious Metals Experience
The staff makes purchases very easy. They are very friendly and make themselves available. Would recommend to a friend. Read More »
 
 
Business's response - by Isaac N.on 10/9/2025
Hello, Ryan. Thanks for noting this to help others who are considering Augusta Precious Metals. We know how important it is to be there for folks who are looking to add a gold IRA to their retirement investments. We're here to help for the life of... Read More »
 
Review Posted 10/2/2025
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Augusta Exceeded My High Expectations
We had been pondering a precious metals IRA; and were persuaded to take the plunge, finally, upon recommendation of podcaster Dr. Steve Turley. We were walked through this whole process by super informative, cheerful people at APM. Thank you for m... Read More »
 
 
Business's response - by Isaac N.on 10/3/2025
Hello, John. Really appreciate this. By now, you know Augusta Precious Metals' goal is to make it easy for you to understand and open a precious metals IRA. When saving for retirement, we know it's important to feel confident about your investment... Read More »
 
Review Posted 9/22/2025
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Very thorough, informative and quick
The Augusta Precious Metals team is great. Very thorough and informative, in addition to quick turn around on your requests. Read More »
 
 
Business's response - by Isaac N.on 10/3/2025
Randy, you'll find that same responsiveness and expertise with every department at Augusta Precious Metals. We know how important those things are when you're talking about gold IRAs and saving for retirement. We're here to help. Sincerely, Isaac... Read More »
 
Review Posted 9/17/2025
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Great company to work with.
My experience with APM has been without any problems. I am impressed how they stress education of their clients before they continue to sell their product.I don't think I have ever run across a company that does this.They have been very honest and... Read More »
 
 
Business's response - by Isaac N.on 9/23/2025
Ira, we’re glad to know your experience with Augusta Precious Metals has been smooth and problem-free. It means a lot that the focus on education and fee transparency stood out to you — that’s exactly what we want for retirement savers. Helping pe... Read More »
 
Review Posted 9/3/2025
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Education is focus
First-time investor in gold. I called to speak to a representative, but instead had to schedule a web meeting when we both were available. Scheduling was difficult. Two days later, I signed in with Zoom. It was easy. I received a condescending ema... Read More »
 
 
Business's response - by Isaac N.on 10/9/2025
Tom, thanks so much for posting this with your recommendations. We'll share it with our agents -- always interested in making the precious metals retirement investment process better. I am happy the web conference gave you the information you need... Read More »
 
Review Posted 9/3/2025
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Smooth Transition from Real Estate to Precious Metals with APM
I recently moved my Self-Directed IRA funds from real estate into gold and silver premium coins through Augusta Precious Metals (APM), and I could not be happier with the experience. When I first began researching companies that offered this type... Read More »
 
 
Business's response - by Isaac N.on 9/3/2025
What a thoughtful review, Andre -- thank you. It means a lot to us to know the move into premium coins with Augusta Precious Metals was efficient and gave you confidence. That's our goal: to make it easy to use gold and silver IRAs to prepare for... Read More »
 
Review Posted 9/2/2025
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Great buying experience
We just finalized our purchase from Augusta Precious Metals and what a great group of people they have on their staff. They educated us on precious metals and walked us through how to purchase. Very seamless. Read More »
 
 
Business's response - by Isaac N.on 9/2/2025
Tracy, we're glad to bring retirement savers like you straightforward education on precious metals IRAs. It’s great to know the Augusta Precious Metals purchase steps felt seamless. Thank you for your review. Sincerely, Isaac Nuriani, CEO Read More »
 
Review Posted 8/1/2025
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A Transparent, Educational, and Seamless Experience
I was looking to invest my SDIRA funds in gold and conducted quite a bit of research beforehand. Augusta Precious Metals consistently came up as the top-rated choice across numerous review platforms, so I decided to reach out. From the start, the... Read More »
 
 
Business's response - by Isaac N.on 8/1/2025
Andre, thank you for the thoughtful review. We're glad Augusta Precious Metals was able to help make a complex SDIRA transition feel smooth. It’s always our goal to provide targeted gold IRA education and responsive service for retirement savers w... Read More »
 
Review Posted 4/17/2025
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Excellent service, responsive & follow up
I have been with Augusta Precious Metals since 2018. Throughout the years I called for updates & resale on my gold & silver. Augusta had always been helpful.
I wanted to sell some silver. Augusta walked me through the buyback process.
I called... Read More »
 
 
Business's response - by Isaac N.on 4/18/2025
Thanks for sharing your experience, Art. It’s great to know Cierra and Nate were able to make your first buyback experience go so smoothly. It sounds like the process was clear and met your goals — and that you’ve felt supported by Augusta Preciou... Read More »
 
Review Posted 12/7/2024
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In-depth Research Showed Augusta Precious Metals to be the Best!
Recently, the representatives at Augusta Precious Metals helped me to roll-over a Traditional IRA into a Self-Directed Precious Metals IRA. The representatives were professional, punctual when setting up online appointments, and very knowledgeable... Read More »
 
 
Business's response - by Isaac N.on 12/9/2024
Jim, thanks so much for your kind review of our team. Our mission is to make sure the process is transparent, easy and thorough to give you the confidence you need in this move. We are here to help, and will provide the same kind of service throug... Read More »
 
Review Posted 10/11/2024
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Augusta Precious Metals - Excellent Customer Service
APM made the roll over transition process very easy and the metals purchased a breeze. Augusta answered all of my questions and concerns and I am pleased with my experience. Thank You, Augusta Precious Metals Read More »
 
 
Business's response - by Isaac N.on 12/2/2024
Hi, Heather...we very much appreciate your generous review of our team and services. It's our goal to make sure this is all very transparent and easy to do for you. Think of us as your resource for the entire lifetime of your account. We are here... Read More »
 
Review Posted 6/19/2024
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Awesome
Augusta has a fabulous methodology to onboard and educate new-comers (me!) to precious metal IRAs. Every one of Augusta's employees inspired trust and displayed patience and were pleasant to work with. I immediately felt comfortable with them over... Read More »
 
 
Business's response - by Isaac N.on 6/27/2024
Matt, this is great to hear. As you know, the team is very dedicated to making this purchase smooth and easy--starting with ensuring that you have the information you need to be comfortable with your decision. We'll be here for the entire lifetime... Read More »
 
Review Posted 1/21/2024
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The one-on-one web conference is vey informative!
I'm in the process of educating myself about gold and silver IRAs. They set up a one-on-one web conference with me, and I learned a lot! Their team was great to interact with and very thorough. They are patient and apply no pressure during the pro... Read More »
 
 
Business's response - by Isaac N.on 1/21/2024
Hello, Truiet. Thank you so much for allowing us to help you with this and telling everyone how satisfied you were with our team. It was our pleasure, and we look forward to being a resource for you throughout the entire lifetime of your account. ... Read More »
 
Review Posted 8/15/2023
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Great customer service.
Augusta representatives were knowledgeable and very helpful. The process of converting to a precious metals IRA, buying assets and selling assets was smooth and efficient. I am happy with my choice of Augusta Precious Metals. Read More »
 
 
Business's response - by Isaac N.on 8/16/2023
Hello, Todd: Thanks so much for your review and five stars. We appreciate you and look forward to assisting you with your account over its entire lifetime. Sincerely, Isaac Nuriani, CEO Read More »
 
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Additional Business Information
Hours   Monday-Friday 6am-4pm PST Saturday 7am-11am Sunday (closed) Phone   (800) 700-1008 Address   5830 East 2nd Street
Casper, WY 82609
Website   http://www.augustapreciousmetals.com/ Email   kfoster@augustapreciousmetals.com
Contact   Kindra Foster Other  
 
 
 
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