Westlake Financial Services

Los Angeles , CA 90076
2 star rating 2 stars - based on 80 reviews
Westlake Financial Services is an indirect, full-spectrum, auto finance company. Headquartered in Southern California, Westlake funds contracts through a network of over 12,000 new and used car dealerships throughout the United States.  
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Categories
Loan Companies
Financial Services
Financial Planning and Management Services

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Customer Reviews & Ratings
5
Posted 10/25/2011

Heaven S.
1
0
Review 10/25/2011
Not too sure why everyone gives this company a crappy review. If you make your payment on time then you won't have a problem. If you are late or don't pay your bill, I'm pretty sure it doesn't matter what company you finance with, you will be hara... Read More »
 
 
Business's response - by Westlake Financial Serviceson 10/25/2011
Thank you for sharing your feedback with Westlake Financial Services. We value all of our customer’s feedback. If you ever have any questions about your account, please contact our customer service team at 888-739-9192.
2
Posted 12/19/2013

MyFeedback
ACTION NEEDED!
I'll begin with my positive feedback, I've had Westlake for about 3 years and since day one I've always made my payments on time, made larger payment amounts and they would not bother me at all. At one point I was unable to make a full payment and... Read More »
 
 
3
Posted 8/5/2013

frederick c.
I Haven't had a problem
I see the post people write. I never had a problem with them. I got my payment date moved to the 10th of the month to make sure it matches my pay date. They did it with no problem. I always pay 5 days before it's due. People are always wanting to ... Read More »
 
 
1
Posted 7/20/2013

bac f.
Westlake stole $300 without authoriztion or explanation
I own an auto dealership that singed up to do business with Westlake Financial about 5 years ago. When we had customers with very poor credit we would sometimes arrange financing through Westlake. Westlake charges dealerships very high fees in ord... Read More »
 
 
1
Posted 1/7/2013

Kelly J.
Westlake is your worst nightmare gone wild. Thank you westlake for letting me pay my car off then taking it
Ok...so I'm getting really P-od reading all the reviews about westlake. Sob story short...went thru divorce 4 years ago..vehicle was his...I bought a car...yada yada westlake sucks. Sooo... Single mother I've paid 4 years got down to owing $810 ve... Read More »
 
 
3
Posted 1/3/2013

anthony l.
scam?or just ignorant to the law

they are a scam and are being investigated.we were approved for a loan and almost 23 days later told we were denied because i would not add my fiance because of a question i was asked who would be driving the vehicle .i just guest.now they would... Read More »
 
 
1
Posted 12/19/2012

christian g.
I'm glad we don't use this bank where I work Customer service is horrible
Called Westlake to get a payoff for a customer 27min for incomplete information trasfered 5 times. Ask a ? they put you on hold. I could've asked what her name was please hold. They barley even listen to what you say. Glad ,my customers no longer ... Read More »
 
 
1
Posted 12/7/2012

Beatrice R.
Won't send me a payment invoice
I had a balance of about $240 left on my loan and then it would be paid off. They came in the middle of the night, right before Thanksgiving, and repossessed my car. Of course the next day they were closed for the holiday. On Friday we called and ... Read More »
 
 
1
Posted 11/23/2012

Amber H.
Will not work with you at all!!!!!
My husband and I purchased a car in August. In October my husband lost his job. I lost my job in November, but got a new job a couple days later. I had my due date changed to November 22 before my husband lost his job because he got paid on the 20... Read More »
 
 
3
Posted 11/13/2012

Kelly H.
1
0
I am not a customer and do not have an account with you so stop calling me!
I do not have a loan out with your company yet I get over 3-4 phone calls a day from you. I want your company to stop contacting me as I feel like I am being harassed. You need to have a better system for someone to call to place your number on ... Read More »
 
 
Business's response - by Stephanie Mon 12/18/2012
Kelly,

Thank you for sharing your feedback. I'm incredibly sorry that we have continued to call you even though you are not a customer. This is not the kind of customer service we want to provide. Please provide me with your phone number, so I ... Read More »
1
Posted 11/11/2012

Angelo J.
Paid off loan early, but title still not delivered to me.
I purchased a 2001 Oldsmobile Silhouette Gesick Motors of Colorado Springs, a used car lot that my Father-in-law works for. I payed off the balance on July 30, 2012 and 3 month plus later I'm still having issues trying to get the actual title from... Read More »
 
 
1
Posted 10/8/2012

cristina s.
bad experience/charge off on credit report
I purchased a car thru a used car dealership and financed it thru westlake back in oct. 2005. While having the car i had 2 babies and had a hard time keeping up with timely payments even though i tried to pay as often and as often as possible. Th... Read More »
 
 
1
Posted 9/7/2012

Ashley J.
1
0
They are quick to finance a car, but won't take responsibilty once it's a fraud case..
I purchased a bmw 325i from Autoplex Houston financed by Westlake in May. After purchasing the car, every week it was back at their shop for some reason or another. Well in July the car completely cut off and wouldn't turn back on. I bought this c... Read More »
 
 
Business's response - by Stephanie Mon 9/14/2012
Ashley,

Thank you for sharing your feedback. I'm incredibly sorry to hear about the negative experience you have had with Westlake. This is not the kind of customer service we want to provide. Please provide me with your contact information, so... Read More »
1
Posted 8/16/2012

Brian M.
1
0
I would rather go to the DMV!
A true Corporation, seemingly nobody cares. Trying to be treated like a person with this company is hopeless.
Long hold time on the phone. They ready don’t want to talk to people. “Oh, I’ll send an email to that department and they will respond t... Read More »
 
 
Business's response - by Stephanie Mon 8/20/2012
Thank you for sharing your feedback with Westlake Financial Services, Brian. We take all of our customer’s concerns seriously. We apologize for the negative experience that you had with our company. We do not support this type of customer service.... Read More »
1
Posted 8/9/2012

Brian H.
1
0
Westlake Worst of the Worst
These folks are scam artists. They do not complete what they say they will do. Then they hit you with all kind of fees basically extorting money from you. I started off by mailing my first payment on time was still charged for late payment. It was... Read More »
 
 
Business's response - by Stephanie Mon 8/13/2012
Thank you for sharing your feedback with Westlake Financial Services, Brian. We take all of our customer’s concerns seriously. We apologize for the negative experience that you have had with our company. We would like to help you, but we need more... Read More »
5
Posted 7/24/2012

amy d.
1
0
Westlake has been good to me
I have huge student loans and westlake financed my car for 1 1/2 years. I have never had any issues. Every time I have had a question, the customer service people have been more than helpful. If they didn't know the answer, they found someone who... Read More »
 
 
Business's response - by Stephanie Mon 7/25/2012
Thank you for sharing your feedback with Westlake Financial Services. We value all of our customer’s feedback. We are glad we were able to help you and provide you with such a positive experience. If you ever have any questions about your account,... Read More »
5
Posted 7/2/2012

Mary A.
1
0
Extension on Car Payment
I had surgery and was unable to work. I have never been late on one single payment for 12 months. I called Westlake this morning and explained my situation and the person that I spoke to was named Bridget. She was very courteous and professional... Read More »
 
 
Business's response - by Stephanie Mon 7/23/2012
Thank you for sharing your feedback with Westlake Financial Services. We value all of our customer’s feedback. We are glad we were able to provide you with such a positive experience. If you ever have any questions about your account, please conta... Read More »
5
Posted 5/10/2012

Andrea M.
1
0
When Nobody would, Westlake Financial DID
Thank You Westlake for giving me a second chance, I have a bankruptcy on my credit report and other life situations that left my credit shot and that's an understatement. In 2010 Went to at least 4 or 5 dealers and all said NO period, went to 1 mo... Read More »
 
 
Business's response - by Westlake Financial Serviceson 5/10/2012
Thank you for sharing your feedback with Westlake Financial Services. We value all of our customer’s feedback. We are glad that we were able to give you a loan when no one else would. If you ever have any questions about your account, please conta... Read More »
1
Posted 5/10/2012

Daniel Quiroz
1
0
Great Company A+
Great Company!! Can recommend to everyone looking to get a loan. Thank you Farrell for the great service!
 
 
Business's response - by Stephanie Mon 7/6/2012
Thank you so much for your feedback Daniel. We value your opinion and we're glad to hear you had such a positive experience. With this great review, did you mean to give us 1 star? If not, we would love for you to change the star rating to reflect... Read More »
5
Posted 4/25/2012

Britney W.
1
0
No problems here
I have decent credit, but am very young and have always paid cash for my cars until I was unable to recently. I haven't had any issues with Westlake. Reading the reviews, I became aware that A LOT of the commenters must be usin Westlake because th... Read More »
 
 
Business's response - by Westlake Financial Serviceson 4/25/2012
Thank you for sharing your feedback with Westlake Financial Services. We value all of our customer’s feedback. If you ever have any questions about your account, please contact our customer service team at 888-739-9192.
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