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I don't have the words!!!
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I rarely give bad reviews because I know how hard it is to run a company and sometimes we all have off days. However, I wish I could give this one zero stars. I placed an order for exhaust fans on Friday January 16, paying an additional $481.74 for 2 day air shipping because according to the website the items were in stock and available to ship. I waited until Thursday January 22 before contacting the company, since I wasn't certain that 2 day air counted weekends or holidays (MLK). I was then told that my order would not be available until January 31 and would ship 2 day air when they received it. I asked the latest date that I could cancel the order so that I could verify if I could get the fans sooner. I was told I had until January 29 to cancel the order with a full refund. We found the fans somewhere else, purchased them and called back on Friday January 23 to cancel the order, at which time I had to leave a message because the customer service rep I was dealing with was out of the office. When I received a call back 2 hours later, I was then told that my order had already shipped and would be there in two days time and I could not cancel it. I was told that I could accept the shipment which should arrive no later then Monday and they would send UPS back to get it, immediately and I would get a 100% refund. The shipment still was not delivered until Tuesday evening, but I had already gotten an email (after requesting it) stating that I would get 100% refund and not have to pay any shipping. I accepted the shipment Tuesday evening and was told that a shipment ticket had been created and UPS would be back to pick up the shipment Wednesday. It is now Thursday and after contacting the company I received tracking numbers for the shipment that were created at 4:00 today. I am currently out over $1,600 from my account and have been fighting with this company for almost 2 weeks to get a refund. They have not been up front with me about anything and that has to be the worst quality in a business. Please do not use this company or its other companies under the names: hvacstores.com, goductless.com, and grunaire.com
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