Allen F.'s review of Epoch.com, LLC

Epoch.com, LLC

         
Customer Reviews & Ratings
Complaint Posted 4/26/2009
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Review 4/26/2009
I was set up with this billing service while using an online community. I unsubscribed from the community and was asked to keep it going for a $1 per month...I did for a few months then called the 800 number to cancel it....it was cancelled for a while and then started billing me again under a different name. This company pretends not to have the cancellation on record...they are billing such a small amount that you almost ignore it but month after month it starts to add up. This company is a complete scam and needs to be shut down...Do not sign up with any company that does business with this one. They are also not willing to credit the account. Also the supervisor of the supervisors got on the phone with me and started the conversation and said "irregardless" 3 times so that shows you the quality of people you are dealing with.
 
 
Business's response - by Randon 3/13/2013
We would need to look at the specifics of your account to know what took place, but Epoch does not continue to bill a canceled membership. To see what sites you are billed for, you may use our website "purchase finder" tool. Simply go to Epoch.com and enter the requested information to confirm your purchases. If you have any questions feel free to contact our 24/7/365 customer service representatives by online chat, email, Skype, or toll free call (U.S.).
 
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Additional Business Information
Hours   Corporate Offices: Monday - Friday 8:00am - 5:00pm Customer Support: 24/7/365 Tech Support: Phone   (888) 627-3888 Address   2644 30th Street 2nd Floor
Santa Monica, CA 90405
Website   http://www.epoch.com Email   adulic@epoch.com
Contact   Adriana Dulic Other  
 
 
 
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