Epoch.com, LLC

1.7 star rating Rating - based on 3 reviews & complaints
Serving webmasters since 1996, Epoch is a payment service provider that processes transactions on behalf of merchants on the Internet. We receive credit card or bank account information for purchases when customers enter that information directly on  
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Epoch.com, LLC Categories
Billing Service

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Customer Reviews, Ratings & Complaints
Review Posted 2/5/2013
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Cancellation of subscription
I want to cancel the renewal of the subscription to which I subscribed on December 19th, 2012. The date of renewal is envisaged on February 19th, 2013 and has to by cancel. No payment on my credit card is authorized to be carried out by TRUSTLINK... Read More »
Business's response - by Randon 2/6/2013
At this time a customer support rep should have called you and resolved any issues. We hope your experience with us was a positive one. Read More »
Complaint Posted 4/30/2012
adam J.
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I was registered with Epoch , after 1 week I canceled my membership and I received confirmation email from them that my membership is canceled , but after 3 weeks they took money from my account even though my membership is canceled which made me... Read More »
Business's response - by Randon 3/13/2013
Epoch does not continue to bill a membership that has been canceled. If you received another charge then you most likely had a second membership. Anytime you join a membership site, Epoch sends you a confirmation email which includes a link to the... Read More »
Complaint Posted 4/26/2009
Allen F.
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Review 4/26/2009
I was set up with this billing service while using an online community. I unsubscribed from the community and was asked to keep it going for a $1 per month...I did for a few months then called the 800 number to cancel it....it was cancelled for a... Read More »
Business's response - by Randon 3/13/2013
We would need to look at the specifics of your account to know what took place, but Epoch does not continue to bill a canceled membership. To see what sites you are billed for, you may use our website "purchase finder" tool. Simply go to Epoch.com... Read More »
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Additional Business Information
Hours   Corporate Offices: Monday - Friday 8:00am - 5:00pm Customer Support: 24/7/365 Tech Support: Phone   (888) 627-3888 Address   2644 30th Street 2nd Floor
Santa Monica, CA 90405
Website   http://www.epoch.com Email   adulic@epoch.com
Contact   Adriana Dulic Other  
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