Randy C.'s review of Flowershopping.com


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Complaint Posted 10/11/2016
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Do not Buy from this Company
Worst experience, these folks are not dependable. Buy at your own risk after this review. I had a close friends grandmother pass away. Once we found out the details on visitation and the funeral it was Saturday night, October the 8th. I immediately got on line to search for someone that could get flowers to the funeral home on Sunday as the family and I would be traveling down to visit and we wanted our flowers there. After searching I only found a few folks that would guarantee delivery on Sunday but of course they would charge you extra for the privilege. The one we selected based that guarantee was FlowerShopping.com. I placed the order and paid via PayPal so the funds would be there when they started processing the order. I picked one of there arrangements listed as a crowd favorite. It had an arrangement of white flowers with a Crystal Cross in the middle. I placed the order around 1900 on 10/8/16. Early the next morning (around 1030) I received a phone call from FlowerShopping that stated they were out of the crystal cross I had selected but would substitute one that was white with gold trim. I was OK with that change as long as it got there by the selected delivery date of Sunday, October 9th. This call indicated to me they had the order and was in the middle of processing the order for delivery. I thought all was well. I made the two hour trip to the funeral home, arriving around 1330. The arrangement had not arrived. I stated for a few hours then started the trip back home arriving around 1830. I had someone at the funeral home send me a note to verify the arrangement still had not arrived. I placed a call at that point, and getting a hold of no one left a detailed message. I did not attend the funeral on Monday but assumed the arrangement made it the next day. As funeral day is very hectic and emotional I did not ask anyone in the family to verify for me they saw the flowers we had sent. I had no other information or a call back from the Sunday call to verify either way. I was getting nervous at this point. Mid morning on Tuesday, October 11th (around 1055) I received a call and subsequent message from the FlowerShopping folks letting me know my arrangement was not delivered on Sunday or on Monday, and was inquiring about what I wanted to do. Well, I wanted the flowers delivered as per our arrangement, but now that was impossible. And it is a moment I cannot get back as the visitation and the funeral were over on Monday. While seething over this development I decided to check my email which I had not done the day before (Monday) to see if they had sent me any type of notice. They had, late Monday evening at 2037 (the funeral service was over at 1000), this note claimed they could not find anyone to deliver the flowers. I guess that meant Sunday or Monday. Their office hours, had I decided to call if I had gotten the email note was 2000 my time, how convenient. I returned their Tuesday call about 30-45 minutes after they left the message and I had time to cool down a bit. Once I got through to someone they stated to me that they ran into com,puter problems and was unable to fulfill my order. I said computer problems, you called Sunday morning acting like you were working on the order, you sent me a note on Monday evening saying you had no one to deliver it, and today you have computer problems, which was it exactly? No good response, we will refund your money. Not a good way to do business folks. Not good at all. The only way you can make these folks responsible is to not give them your money or rely on them for any services. So be warned. If I could give zero stars I would. Randy Clark
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Additional Business Information
Hours   Internet Based. Phone   (800) 786-1178 Address   P.O. Box 4618
Mission Viejo, CA 92690
Website   http://www.flowershopping.com Email   customerservice@flowershopping.com
Contact   Diane Neal Other  
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